1-Star Review I had…read morea very negative experience with Warrior Towing & Recovery LLC at 2708 Midland Ave, Charlotte, NC 28208, on 05/23/2026. My vehicle had a lock placed on it, and the instruction card clearly stated that the removal fee was $250 if paid in cash versus paying by card. I chose to pay in cash specifically because I did not want to provide additional personal or payment information to a stranger or unfamiliar company. However, even after I paid cash, the person who arrived still required me to show both my license and registration before removing the lock. There was nothing incorrect with my registration. When the company called me back, they asked if something was wrong with my registration and then treated me as though I had done something improper with my own vehicle. The interaction was rude, unprofessional, and very intimidating. When I asked for the person's name, he responded that it was "none of my business." When I asked for proof that this was legitimate and not a scam, or proof that they were authorized to perform this work, I was again told that it was none of my business. The person who arrived also appeared in military-style clothing and a protective vest, which felt unnecessary and intimidating, especially since I am handicapped. I understand that my sticker was out of date, but the issue has been tied to delays with the NC DMV processing paperwork, which I was told could take several months. That does not excuse being treated disrespectfully or being denied basic information about who I was dealing with. Based on this experience, I would not recommend Warrior Towing & Recovery LLC. Their process, communication, and customer interaction were extremely unprofessional. I also noticed they advertise other automobile services, but based on how this situation was handled, I would not trust them with my vehicle.

Warrior should not be a towing and recovery company the name needs to change to warrior the bully…read moreand bs towing company! I would like for anyone who went to the Walmart on S. Tryon and the Walmart on Wilkinson Blvd and had their vehicle booted by Warrior since December 2025 thru now for parking in a handicap parking space either forgot to display their plaque of parked there for other reasons and Warrior waited until they went into Walmart and they booted their vehicle told the person that they must pay $275- $375 to have the boot removed although on the handicap parking space it states violation can be $250 for parking in a handicap parking space nowhere on the sign does it reads if you park in a handicap parking space your car will be booted please post your comments Or send you comments to Facebook I need to get help with what they are doing to people and how they lie thank you so much for the comments

Needed a tow and they showed up when they said they was and was really courteous and polite and…read moredone a awesome job with loading and un loading my car

From the owner: Affordable prices read more

Tow man was very nice and super professional. Would recommend to anyone needs help and is in a…read moretight spot

Super nice team and super quick to help me when my car left me stranded. The price was extremely…read morereasonable and I was taken care of nicely and quickly. I got my car towed to the dealer ship, Would 10/10 recommend! Jim was the best and made picking up my car a breeze and even made me laugh when I was stressed out

My daughter locked her keys and phone in her truck. Someone stopped to help and called Samurai…read moreTowing to come help. They got into her truck and did not charge her for helping! Thank you so much for helping my girl today!

One time I called for a tow, and he was prompt with a fair price. Another time I called for a tow…read moreand he never picked up. I left a voicemail, but never heard back. Consistency is key, and if I need a service, I'm going to stick with the company who took my call and/or called me back. Samurai didn't do that.

Great job - awesome company and customer service - took great care of the vehicle thanksread more

Worst wrecker service ever. You can tell Tommy is no longer there and the person that answers the…read morephone is very rude and non professional

very great service , my brother and I was stranded with a flat tire and they just pulled up and…read morehelped very very kind people! Highly recommend

The owner is racist. Prejudice against his Hispanic neighbors. Shame. Would not support this…read morebusiness.

It is with a heavy heart that I must submit this review. However, I have spoken with SGI Transport…read moreon several occasions and no course of action has taken place and I have been treated very unfairly with the accident that their business caused. On July 26th, 2025 SGI Transport INC provided a mobile service to change and replace a flat tire on one of my work vehicles. (The end of July until mid-August is our slowest time of the season and the truck was not utilized.) However, August 21st, 2025 when we were back to using the truck the tire and rim COMPLETELY broke off of the truck. My driver was not hurt physically or any other driver thankfully. However, my driver was emotionally scared and quit as a result. After having the truck towed to the Auto Repair Shop, the diagnostic reported that the tire was not properly reinstalled and secured. (This is a heavy 6,000 lb truck). As a result, when my driver was driving the tire was loose and the vibration from the truck and road SNAPPED each stud one by one until the rim and tire flew off into the woods off the side of the road, never recovered. I kindly called Eric at SGI Transport and explained the situation. He recalled it very well of the tire change and mentioned that he informed my driver that a lug nut was missing (however, the next day Kevin mentioned that Eric misspoke and it was actually a stud missing). Regardless of what vital piece was missing, I as the owner and payee was never notified. The receipt that was provided only had the tire size and location in the notes but never informed us of the safety hazard of a missing "lug nut" or "stud". This accident could have resulted in a fatality and I was extremely disappointed when I called SGI Transport and spoke with Eric. He was very defensive and stated that it was my fault for "not paying attention to my business." I was shocked that he would speak to a customer in that manner. He then proceeded to use excessive profanity and then hung the phone up on me. I called back and was presented with the same treatment and then hung up on again. The following day I called back and I believe that I spoke with Kevin. He was calmer and more collect and we actually had a discussion about the situation. He then asked for me to email him the pictures and repairs but they guy or SGI Transport never responded to show the slightest of concern for my driver or situation that they caused. I am all for supporting other small business owner's and I was very patient with waiting for them to do the right thing, but I refuse to be bullied and ignored and punished for negligence during their installation. Knowing that a "lug nut" or "stud" was missing from the tire and it being a safety hazard and SGI still proceeding with the job was unprofessional and extremely irresponsible from a fiduciary stance. It turns out that the company also has a BBB (Better Business Bureau) complaint against them from January 2025.

I had a blowout on I-77N and they came out (took a minute so I went to a safe place) they texted me…read morewhen 20 minutes out. They did all the tests on the new tire and installed it on the side of 77N. Then bc my hazards had been on for 3 hours the battery died (BTW they jumped me too) but I was safe and he was knowledgeable and fast when he got there) so grateful