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    ampm

    ampm

    (42 reviews)

    Tarzana

    I had an extremely concerning experience at this ARCO on Reseda Blvd in Tarzana on August 17, 2026,…read moreat approximately 9:23 PM. I went inside to pay cash for pump #3. Before handing the money to the cashier, I counted it out: two $10 bills and four $1 bills, totaling $24. I also said "$24 on pump 3" out loud when I handed her the money. There was a security guard sitting to my left who was present while I counted and handed over the cash. I went outside and pumped my gas, and the pump stopped at $14. I immediately ran back inside and told the cashier, "Ma'am, I gave you $24, and there was only $14 on the pump." Instead of checking what happened, she told me that I had only given her $14. I explained very clearly that I gave her two tens and four ones. She then told me that I must have thought I gave her two $10 bills, but that I had actually only given her one $10 bill and four $1 bills. That response really bothered me because I know exactly what I had in my wallet and exactly what I counted out. I did not appreciate being spoken to as though I was confused about my own money. I repeatedly asked for the surveillance cameras to be reviewed so there would be no argument about anyone's memory -- the footage should show what I handed over. The security guard was also right there when the transaction happened and appeared confused by the situation as well. The cashier eventually told me to come back at 9:00 AM. I have also contacted ARCO Customer Relations and formally requested that the surveillance footage from approximately 9:20-9:30 PM be preserved and reviewed, along with the register transaction for pump #3. This is about more than the $10 difference for me. It is about the principle of handing over money, receiving $10 less in gas, immediately bringing it to the employee's attention, and then being told that I must have been mistaken instead of having the situation properly verified. I want management to review the cameras and determine exactly what happened. I will update this review after management responds and the footage/register transaction has been reviewed.

    The staff here has an inexcusable lack of knowledge in using the loyalty app. This is a useful…read moremoney saving app. They say "It doesn't work". Resisting new technology that advances customer engagement has been killing businesses since Radio Shack and Circuit City.

    Mobil - servicestations - Updated October 2026

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