Such jerks about using the restrooms here. I've probably spent $5,000 at this gas station and the…read moreone time my little kid has to pee when i don't need gas they give me a hard time and make me buy something before they will buzz her in. i remember when gas stations had bathrooms as a way to get people just to stop in and increase foot traffic and didn't hold them hostage. lame. i'll buy across the street from now on just on principal.

Unfortunately I had to make a stop here for gas and an emergency restroom break…read more Richard was working the store front and when I entered he had no mask was on his phone and completely rude. He wouldn't even unlock the outside bathroom doors for me, or the other 3 families waiting. What's wrong with people?!!!

This car wash is convenient since it's right off the 5 freeway. Sometimes there's a small line but…read moreeach car (depending on the package purchased) can take a little long. The staff are 50/50, when something goes wrong with your wash, I've had nice guys, and "authoritarian" staff help. This individual refused to listen to what I was saying. Anyway, they got the wash to work and that's all that matters after you purchase their premium. Their dryer dries about 60% of the car. It's best if you grab your microfiber cloths and jump out when the dryer ends to prevent water marks drying and sticking to your car. Also, sometimes you're looking forward to getting a car wash and the wash is down with a cone in the front. This place is a hit or miss.

They could honor the price tags they have on merchandise. Showed them all the stickers took them…read moredown and said no, not even a sorry. Straight Jerk.

Clean gas station with good prices. There's a convenient drive-through car wash and vacuums…read moreavailable for use. The staff does a great job drying your car after you come through the wash, which is a nice extra touch. Monthly wash passes are also available, which makes it convenient for regular use.

Attention ladies & parents: I was harassed by a big scary guy when i pulled up to valero…read more He Just stood outside my car intimidating me. He said i couldn't vacuum my car before my car wash & then he told me to go home! He scared me. I went to another location where I felt safer instead. Go to circle k on pico instead. Ive never felt unsafe there.

Any place there is a Polar Pop and usable restroom=5's…read more Although California has banned styrofoam cups. Easy on/off freeway access. Large fountain drink .96 cents Tall bays for high clearance vehicles McDonald's and Starbucks next door My local gas is $4.09 here it was $4.99 for (87) This is a good stop if you're traveling from San Diego northbound or southbound because it's prior to Camp Pendleton which is a long stretch.

Worst service ever , the guy name kabir so mean and rude , every time I come here he looks mean and…read morenever smile or happy ,

Conveniently located gas station when coming from thee south where it feels like the middle of…read morenowhere for miles. Gas is $5.09 per gallon today which seems high.

If I could give this place negative stars I would…read more I always pump gas at Shell and the fact that I was treated in this manner truly bummed me out. Not only was I cussed out but I also had to go to the gas station next door to pump gas as a result. L employee. Sad situation.

Mike and Arturo were great! Went there for a smog check but needed additional work to pass - bad…read morethermostat. They replaced it at a very reasonable cost and got me back on my way with my smog check completed and passed!

Gave the cashier 70 bucks for gas a 50 dollar bill and a 20 dollar bill and it shut off at 50 and I…read morewent back in and the buzzed hair kid says I just gave him 50 !! So bullshit !!! Never going back !!!

The man working was pushy, rude, and NOT friendly at all. My aunt went up to him and asked for the…read morebathroom code. She couldn't understand him so she asked home to repeat it and he almost shouted it like it was an inconvenience. When we came up to pay for our stuff, he was rude. The bathroom was clean but there was no mirror and the toilet paper holder was low to the ground was hard to get out for my aunt who can't bend over too far.

Honestly, I really I hate leaving bad reviews because I know we all have bad days and really bad…read moredays. However, I have been coming hear for over a year now and, without fail, the same younger woman behind the counter is constantly rude to almost every guest, completely dissmisive, and mutters under her breath and rolls her eyes at so many different customers where I catch them shaking their head as they are leaving. I understand customer service jobs can be very stressful at times with the different personalities you have to deal with (talking from past personal experiences), but day after day with the same attitude and hostile behavior... There is just no excuse for that anymore.

Extremely unprofessional customer service…read more I had a disappointing experience at this Shell station in San Clemente (El Estrella). The assistant manager came out of the store and told me I was no longer welcome -- not because I did anything wrong, but because I repeated something I heard one of their own employees say. I didn't use any bad language or cause a scene. Instead of speaking to me respectfully, the assistant manager came out yelling and told me I wasn't allowed back. I felt disrespected and embarrassed. If employees are openly talking about personal matters in the workplace, they should expect that people might hear and comment -- especially when they're doing it on the job. I expected better professionalism and customer service. This situation could have been handled with maturity and respect, but unfortunately, it wasn't.

While this gas station doesn't have a car wash, they do have a pretty good snack shop and a…read morerelatively clean bathroom. I've heard Chevron with techtron gas is typically the best quality for cars! This location is 1 skip away from the on-ramp to the 5 freeway. Very convenient!

Do NOT stop here. I recommend the location at 515 E Avenida Pico in San Clemente, which is only…read moreabout two miles away. I stopped by on Monday around 1:30 PM to get gas and chips, but the employee (Leslie) told me I could only pay for the chips inside and had to pay for gas at the pump due to her shift closing. That didn't make sense, especially since paying at the pump places a temporary hold on your card, which I was trying to avoid. The lack of customer service was frustrating, so I ended up going to a different location. They really need better training and more customer focused employees.