Seriously outstanding service from Alex and team…read more... In Out Followed great process Respectful BAM !!! Thank you

A very good experience--I only waited two minutes in line, and one of the guys came over with a…read morebottle of ice-cold water and a great attitude. That really makes for a wonderful experience.

emissions test plus air and oil check was completed quickly, courteously, and at a fair price.read more

I guess they got new ownership recently. Been using them for 8 years never will again. Charging…read more140$ for an oil change that cost 80$ and other kwik car locations near by. Sad that my place is gone due to bad ownerships. Loved the people that used to work there. Don't recommend anymore.

I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

First time here! No wonder they're so busy! I stopped in for an oil change and Michael greeted me…read morewith the warmest smile despite being so darn full. It was past 6:00 PM and these gentlemen did not turn me away. These guys were working hard! It was hot and the day had been long but they were still in good spirits working the thing. I got a coupon with my oil change and I went on my merry way. Jordan and Michael made sure to explain what they were doing so this was money well spent! I'd come back any day! I'm just glad they were kind and not grumpy! They really take pride in what they do. Thank you Michael and Jordan !!

Our first experience with them was terrific! Brought the Rav 4 in because it was pulling and the…read morebrakes were squeaking. I made an appointment. Instead of waiting, they took me back to my house (about a 5 minute drive) in my car (thanks, Mark!). Called me back mid-morning. Kept me posted the whole way! Picked me up and had my car done by around 2 pm. Dealer parts. Adam and Mark were great to work with; gracious, friendly and professional! Will be our one stop for all things auto for now on!

Brought my 2007 vehicle in for a few needed repairs. They called me and discussed what was needed…read moreand what we could wait to repair. This company is one of a kind. The service is fantastic and honest. They took care of what we can get to later down the road and what I needed ASAP. Been coming here for years with 4 of my cars and couldn't be happier. Great service and value to boot.

My first time to use this place. It was so easy breezy. The operator was very nice,efficient and a…read moregreat price. Definitely will use him again!!!

Good service, fast inspection, very friendly. First time here and will return when I need an oil…read morechange.

Don't take your car here. I had an appointment for 5 pm on a Saturday. It was so slow, me and one…read moreother guy were the only ones in there waiting. There were three mechanics there. My car sat in the parking lot for 40 minutes while I watched the mechanics just mess around. It took me speaking up and finally asking why my car hasn't moved for them to start working on it. Annoying and over priced. $130 for an oil change

11/2/2024 2992 Forest Lane Dallas, TX Location I requested…read morean oil change, transmission fluid exchange and ABS sensor. I was told to come back the following weekend for the ABS sensor and transmission service because this mechanic was on vacation. Hence, I only received the oil change. I never recived any update nor asked to approve any other service(s). To my SURPRISE, I was told my bill was $222. I asked for what????? A TPMS sensor (that I never requested nor approved). I stood at the bay door the entire time. The ONLY service that was performed was an oil change. I have since filed a complaint with Pep Boys head office and a dispute with my bank. I was forced to pay the bill in order to get my car. Last time I go to Pep Boys.

I came in with my daughter in law's car, a tire warning light was on and I'm sure she's too busy to…read moreget it checked as the tires looked fine. I'm not from Dallas so I looked up tire service near me. R&S was close and had good reviews. The place looked a little rough but again the reviews were highly favorable. Long story short, they were great. Quick and friendly and a simple fix and no cost. Wow! I'm a believer. Will tell my family to trust these guys with their car repair needs!

I have been to this shop a couple times, so when my sister got a flat, I sent her here. I would…read morehave never imagined the nightmare that followed. They sold us a used tire that was in NO condition to be on the road. I've purchased used tires before, and they've NEVER had holes or tears in them. Once the used tire was installed, my sister noticed the air pressure symbol light up on the dashboard. Before leaving, she asked them to take a second look at it. They told us it was fine and the light would turn off once we started driving. This was not the case. The tire they installed went flat within 8 hours, to no one's surprise. We called the next day and were told to bring the car back to the shop. The only problem? The car was NOT DRIVEABLE. The tire was so low that we risked damaging our car by even moving it. The manager, Junior, advised us to still drive on it. According to him, they've advised customers to drive on flats before, all the way from Denton to Dallas. Before trying to drive anywhere, we attempted to replace the tire with the spare, but the lugs were placed on too tight. Upon closer inspection, we saw multiple large holes and tears in the tire. According to their manager, Junior, it's standard to test tires before placing them on the car. It's clear this tire was not tested prior to being installed. On top of this, they ignored concerns about the tire pressure light being on after they installed the new tire, further endangering my sisters saftey. If they had taken the time to double check their work, it would have saved us the time and worry. We ended up having to stop at another mechanic on the way, since we were fearful we would not make it to the shop in one piece. The mechanics there were very friendly, changed our tire free of charge, and let us know we should not have been driving on it. When we finally made it to the shop, the employees realized they did not have any more used tires in our size. This begs the question- did R&S knowingly provide us a faulty tire, just to make a sale? The tire they sold us was the last one in that size. To top all of this off, I received the worst customer service of my life from Junior (manager) and the owner, Khalid. Junior was callous in his approach, did not have any empathy, and seemed unbothered at the severity of the situation. He rudely suggested we go to another mechanic down the street, despite fault clearly lying with R&S tires and wheels. We voiced our disappointment and intention to file a complaint with the BBB. When we finally reached a resolution of getting a new tire in the correct size, the owner, Khalid, sent us disparaging and unprofessional texts after we left the shop, further displaying R&S Tires' unprofessional business practices and horrible customer service. As you can read from other reviews on Google, R&S Tires does not uphold customer safety. Please save yourself the headache and pick ANY other mechanic shop in the area. You'll be thankful you did!

I got my oil changed by this Firestone location and all was well until I ended up on the side of…read morethe road a few hours later and had to wait for AAA because there was smoke coming from my hood and a ginormous puddle of oil leaking from the bottom of my car. I had to wait an hour to get my car towed back to the location. Presumably, they were able to fix the issue once I returned my car to the location about 15 minutes before closing. From what I understood, they gave me a defective part and had to replace it really quick and I should be good to go from here. The reason I'm giving this Firestone a 1 star review was because I was completely dismissed by the front desk employee who had been helping me basically all day. As the face of the location, George should have acknowledged my concerns and frustrations. Instead, I was treated as an inconvenience and pretty rushed out the door without so much as an apology. This could have ruined my engine and cost me thousands of dollars if I hadn't handled it immediately. I understand it was almost closing time, and it's inconvenient to deal with customers so close to leaving, but I would argue its more inconvenient to have to back up on an active road to park somewhere and wait an hour for AAA to take me back to Firestone so they could fix the issue. In efforts of transparency, the mechanic who fixed my car was very apologetic about the situation and did the best he could to solve the issue. I wish I had received that sentiment from all employees at this location. This Firestone heavily lacks in customer service. This has been a continuous problem at this location where people trust them with their cars, something bad happens to them, and customers are shooed out the door because they fixed the problem they created and there's nothing to worry about now.

I stopped at this particular Firestone location a few weeks ago and I can say, my experience was…read moreAmazing even though I ended up going to Christian Brothers (and I'm glad I did). However Alexis was at the front counter service desk area and she really knows her stuff about engines, coolant, transmissions etc. She gave me a break down on what the problems were with my whip (car for the younger guys). If it wasn't for the air conditioning technician not being at work that day I probably would've paid for the diagnostic honestly. She was very impressive with her knowledge of cars and the issues that may have been the issues. Women really can DO ANYTHING. Thanks for such an excellent tutorial and customer service Alexis. Her disposition was very helpful and she was approachable.

Amazing place! Been there three times over 5 years. Service (including time), product quality…read moreand price are unsurpassed!!! Well worth a drive if you do not live close

Thank you for your response. Please see attached invoice. I just uploaded in the initial review.read more

I've been going to this location consistently for 3 years - state inspections, oil changes, etc…read more. They are a phenomenal group. I've never felt like I've been upsold or oversold. They are genuine in their recommendations, and are quick to explain their opinions (which I value) Highly recommend!

Service is extremely slow as well not allowing you to walk next door to Walgreens for restroom…read more Porta potty on sight is filthy