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    Pep Boys

    2.8 (76 reviews)
    Open 8:00 am - 7:00 pm

    Services - Pep Boys

    Auto diagnosis or inspection

    Auto maintenance

    Auto fluids and filters maintenance

    18 More Services

    Fuel system cleaning

    Oil changes

    Auto repairs

    Auto battery or electrical system repair

    Auto brake repair

    Auto engine repair

    Auto HVAC repair

    Auto light repair

    Auto wheel and tire repair

    Routine automotive maintenance

    Transmission leak inspection

    Auto battery and fluid recycling

    Tire balancing

    Tire installation

    Tire repair

    Tire rotation

    Tire Pressure Monitoring System repair

    Wheel alignment

    Pep Boys Photos

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    Recommended Reviews - Pep Boys

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    Reviews With Photos

    Missing bots!!!

    Just completed a state inspection at this location and they wanted to fail me for a missing bolt on the license plate (the bolt was not missing it needed to be screwed in) and a wiper blade. They wanted to charge $19.95 for replacing the bolt that was not missing. I understand the wiper blade but not the license plate. Be careful with these people they are not honest. I am not recommending this place for state inspection. Be honest with your customers!!

    The damage done to my car

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    2 months ago

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    Pep Boys S.

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    2 years ago

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    1 year ago

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    Pep Boys S.

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    2 years ago

    Spent $600 on a starter Technician said drove it around car won't 500 ft I wouldn't recommend the location on Camp Wisdom

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    Pep Boys S.

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    4 years ago

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    Pep Boys S.

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    4 years ago

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    3 years ago

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    5 years ago

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    12 years ago

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    6 years ago

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    Pep B.

    Glad that we could be there for you! We're happy to help!

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    7 years ago

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    4 years ago

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    7 years ago

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    Pep B.

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    4 years ago

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    Pep B.

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    9 years ago

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    Pep B.

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    4 years ago

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    7 years ago

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    6 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    6 years ago

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    4 years ago

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    10 years ago

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    10 years ago

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    15 years ago

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    10 years ago

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    7 years ago

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    11 years ago

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    11 years ago

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    12 years ago

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    8 years ago

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    9 years ago

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    9 years ago

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    7 years ago

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    8 years ago

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    7 years ago

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    10 years ago

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    Page 1 of 2

    Ask the Community - Pep Boys

    Review Highlights - Pep Boys

    I had to get tires today and Randolph at the Forest location was so great he made the entire experience very pleasant.

    Mentioned in 8 reviews

    Read more highlights

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    Valvoline Instant Oil Change

    Valvoline Instant Oil Change

    (166 reviews)

    I've always known Valvoline Instant Oil Change as the place where you pull up, wait in your car for…read morea few minutes to get a speedy oil change, and then off you go. That's what Valvoline used to be. Now, it's nothing short of a gamble as to how long your wait will be as you sit behind what is essentially someone else's auto dealership service visit. The Valvoline wait problem is real. 45+ minute wait for a single oil change - it's inexcusable. It's easy to think this location's technicians are either incredibly slow, selling too much - or both. I really believe though that this is a situation in which Valvoline, Inc. can't get its branding and workflow right and that locations like this are at the mercy of having to sell more services for profit while in the process sacrificing the speed Valvoline promises as a brand. It makes sense: Offer an 18-point service check, find other vehicle issues, and upsell. But that's not who you've been as a brand, and continue to promote yourself to be, Valvoline. The name of your location is, "Valvoline Instant Oil Change." So you make more money with more repair services and I'm all for getting work done so I'm safe behind the wheel - but that's not why I go to Valvoline. I go there to get an oil change quickly and get out. There is no reason why I should choose Valvoline for extended service repairs like flushes given that auto dealers and other auto repair shops have stepped up their waiting areas with more comfort and amenities. In the amount of time it took yesterday to get my oil change at Valvoline sitting in my car, I could have booked online with my auto dealer and gotten multiple things fixed while relaxing comfortably in its waiting area with coffee and snacks, or working on my computer being productive with high-speed internet. I still need some other service done according to my Valvoline check but after the wait for the oil change and then the service itself, I had no interest. The guy in front of me got an oil change, new filter, and, lo and behold, there was something wrong with his gas tank knob! I hope they got as much money from him as they could while the rest of us waited and waited and waited. Michael, my service technician, acknowledged the wait, but didn't apologize for it, nor did he offer any make-good. I'm sure that's because he didn't think there was anything wrong - it was just busy. That is the problem: His job is to sell and fix no matter how long it takes. Hopefully, the Valvoline bosses above him will stop getting their wires crossed and help him do a better job of that with branding, and workflow and logistical changes. Soon - if not instantly. Also..how did an oil change in general go from $19.99 to $80 in, like, 5 minutes?

    First time here! No wonder they're so busy! I stopped in for an oil change and Michael greeted me…read morewith the warmest smile despite being so darn full. It was past 6:00 PM and these gentlemen did not turn me away. These guys were working hard! It was hot and the day had been long but they were still in good spirits working the thing. I got a coupon with my oil change and I went on my merry way. Jordan and Michael made sure to explain what they were doing so this was money well spent! I'd come back any day! I'm just glad they were kind and not grumpy! They really take pride in what they do. Thank you Michael and Jordan !!

    R & S Tires & Wheels

    R & S Tires & Wheels

    (11 reviews)

    North Dallas

    I came in with my daughter in law's car, a tire warning light was on and I'm sure she's too busy to…read moreget it checked as the tires looked fine. I'm not from Dallas so I looked up tire service near me. R&S was close and had good reviews. The place looked a little rough but again the reviews were highly favorable. Long story short, they were great. Quick and friendly and a simple fix and no cost. Wow! I'm a believer. Will tell my family to trust these guys with their car repair needs!

    I have been to this shop a couple times, so when my sister got a flat, I sent her here. I would…read morehave never imagined the nightmare that followed. They sold us a used tire that was in NO condition to be on the road. I've purchased used tires before, and they've NEVER had holes or tears in them. Once the used tire was installed, my sister noticed the air pressure symbol light up on the dashboard. Before leaving, she asked them to take a second look at it. They told us it was fine and the light would turn off once we started driving. This was not the case. The tire they installed went flat within 8 hours, to no one's surprise. We called the next day and were told to bring the car back to the shop. The only problem? The car was NOT DRIVEABLE. The tire was so low that we risked damaging our car by even moving it. The manager, Junior, advised us to still drive on it. According to him, they've advised customers to drive on flats before, all the way from Denton to Dallas. Before trying to drive anywhere, we attempted to replace the tire with the spare, but the lugs were placed on too tight. Upon closer inspection, we saw multiple large holes and tears in the tire. According to their manager, Junior, it's standard to test tires before placing them on the car. It's clear this tire was not tested prior to being installed. On top of this, they ignored concerns about the tire pressure light being on after they installed the new tire, further endangering my sisters saftey. If they had taken the time to double check their work, it would have saved us the time and worry. We ended up having to stop at another mechanic on the way, since we were fearful we would not make it to the shop in one piece. The mechanics there were very friendly, changed our tire free of charge, and let us know we should not have been driving on it. When we finally made it to the shop, the employees realized they did not have any more used tires in our size. This begs the question- did R&S knowingly provide us a faulty tire, just to make a sale? The tire they sold us was the last one in that size. To top all of this off, I received the worst customer service of my life from Junior (manager) and the owner, Khalid. Junior was callous in his approach, did not have any empathy, and seemed unbothered at the severity of the situation. He rudely suggested we go to another mechanic down the street, despite fault clearly lying with R&S tires and wheels. We voiced our disappointment and intention to file a complaint with the BBB. When we finally reached a resolution of getting a new tire in the correct size, the owner, Khalid, sent us disparaging and unprofessional texts after we left the shop, further displaying R&S Tires' unprofessional business practices and horrible customer service. As you can read from other reviews on Google, R&S Tires does not uphold customer safety. Please save yourself the headache and pick ANY other mechanic shop in the area. You'll be thankful you did!

    Firestone Complete Auto Care

    Firestone Complete Auto Care

    (41 reviews)

    North Dallas

    I got my oil changed by this Firestone location and all was well until I ended up on the side of…read morethe road a few hours later and had to wait for AAA because there was smoke coming from my hood and a ginormous puddle of oil leaking from the bottom of my car. I had to wait an hour to get my car towed back to the location. Presumably, they were able to fix the issue once I returned my car to the location about 15 minutes before closing. From what I understood, they gave me a defective part and had to replace it really quick and I should be good to go from here. The reason I'm giving this Firestone a 1 star review was because I was completely dismissed by the front desk employee who had been helping me basically all day. As the face of the location, George should have acknowledged my concerns and frustrations. Instead, I was treated as an inconvenience and pretty rushed out the door without so much as an apology. This could have ruined my engine and cost me thousands of dollars if I hadn't handled it immediately. I understand it was almost closing time, and it's inconvenient to deal with customers so close to leaving, but I would argue its more inconvenient to have to back up on an active road to park somewhere and wait an hour for AAA to take me back to Firestone so they could fix the issue. In efforts of transparency, the mechanic who fixed my car was very apologetic about the situation and did the best he could to solve the issue. I wish I had received that sentiment from all employees at this location. This Firestone heavily lacks in customer service. This has been a continuous problem at this location where people trust them with their cars, something bad happens to them, and customers are shooed out the door because they fixed the problem they created and there's nothing to worry about now.

    I stopped at this particular Firestone location a few weeks ago and I can say, my experience was…read moreAmazing even though I ended up going to Christian Brothers (and I'm glad I did). However Alexis was at the front counter service desk area and she really knows her stuff about engines, coolant, transmissions etc. She gave me a break down on what the problems were with my whip (car for the younger guys). If it wasn't for the air conditioning technician not being at work that day I probably would've paid for the diagnostic honestly. She was very impressive with her knowledge of cars and the issues that may have been the issues. Women really can DO ANYTHING. Thanks for such an excellent tutorial and customer service Alexis. Her disposition was very helpful and she was approachable.

    Pep Boys - autorepair - Updated May 2026

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