I've brought my cars to Autostream a couple of times now and had positive experiences each time. As…read moreother reviewers have mentioned, Jesse and Chris are really great. They both are extremely personable and customer service oriented - Jesse kept me updated daily while my car was being evaluated, and they both took time to explain what was going on in a way that was easy to understand. I like that they take pictures of everything and provide a full report of what's going on - it is very helpful. One thing to note is that I did pay $170 to evaluate what was going on with my check engine light, which seemed a little high but I don't have much locally to compare it to so it's hard to say if that's unusual. Just something to be aware of if you want to bring your car in for that, I guess. Anyway, between the good customer service and the proximity to my house, I am sure I will be a long term customer.

My wife and I visited the AutoStream Columbia location to have the bad AC compressor fixed. The…read morecompressor is covered under a "Lifetime Warranty" from a previous repair done at this shop, and we brought the physical documentation (see photo) to prove it. Unfortunately, the front desk manager refused to honor the agreement. After looking at the warranty paper, she demanded an upfront diagnostic fee before any work or inspection could begin. When I explained that a lifetime warranty on the part and service should cover the inspection to verify the failure, she refused to discuss the matter. Instead of talking professionally, she yelled "Excuse me!", walked away, and ordered us to leave the shop while refusing to address our other repair needs.We have been customers here in the past, but the complete lack of professionalism and the outright refusal to honor their own written warranty is unacceptable. Potential customers should beware that AutoStream may not stand behind their lifetime guarantees.

My car had been stumbling whenever I would accelerate, so I brought it here to get a diagnostic…read moretest. While checking for a solution to my issue, they were also able to find a number of other issues, the most important of which was that I needed new brakes. When they were done, I payed about $478 for a new intake manifold, about $937 for all new brake pads and rotors, and $136 for new brake fluid. Overall, I was very impressed with the service I received! Not only were the employees personable, but I was also given an honest assessment of what my car needed. The prices are a little higher than other places, but I think you pay for quality and care. I will definitely come back in the future!

Condescending staff, INSANELY overpriced (I was quoted $1400 for brakes and rotors!). I will never…read morerecommend or take any cars to this joke of a shop. Maybe they should pick a more affordable location so they can rip people off less.

Took my Lexus in to get serviced. They did a great job and didn't up charge me. A little slow, but…read morethey were busy that day. Ethan was awesome and very helpful.

I believe in leaving fair and honest reviews, which is why I'm updating my original feedback. **To…read moreclarify, I have never received any service from this business.** My initial one-star review was based solely on my phone conversation with Lou while scheduling an appointment to have a diagnostic performed. I want to thank Ethan, the service manager, for taking the time out of his busy day to personally call me and explain the company's position regarding my review. I appreciate the effort to clarify the misunderstanding. According to Ethan, the business does not require payment upfront. Instead, the text we received was a pre-approval link meant to inform us of the potential cost following a diagnostic. Unfortunately, this wasn't clearly communicated during my original call with Lou. If he had mentioned that we'd receive a text requiring approval before any work could be done--and that payment would only be due after the diagnostic--I would not have left a one-star review. From a customer's perspective, receiving a $200+ link without prior explanation understandably creates the impression that payment is required in advance. This was a clear miscommunication, and I'm willing to chalk it up as such. That said, I strongly recommend the business makes this process more transparent in future calls. Customers should be clearly told: 1. They will receive a text with a pre-approval link. 2. No payment is due until after the diagnostic is complete. In today's climate, transparency is critical, and many customers--like myself--may feel uneasy approving charges before their vehicle has even been seen. While I still haven't had any work done here, I want to be fair. Ethan's call helped clarify the process, and for that reason, I'm updating my rating from 1 star to 3 stars. My intention has never been to tarnish this business--only to share my honest experience. I hope this feedback helps them improve communication with future customers and avoid similar misunderstandings. Thank you again.

I think I've found my new car techs! From start to finish they have been wonderful and so…read moreaccommodating. I had an emergency with my car where I had to pull over and get it towed, and I saw they were just around the corner from where I parked my car. I reached out to several mechanics in the area but it was Labor Day and I know most were out of office. However Xdealertechs responded very quickly and were also the first ones to reply to my inquiry, and they let me know I could tow my car over whenever I needed. They were transparent in letting me know they had a busy week ahead so my car might be ready by end of week, but I wfh and was completely okay with it. Once they received my car, they were upfront and kindly explained what the issues were and how they occurred and then sent me a complete guaranteed quote of the entire service for me to review. Once I accepted the quote, they were right on it. True to their word, my car was ready within the week and my mom went on my behalf to pick it up for me while I was working. I was honestly so surprised at how they were able to service my car well within the timeframe they provided me. Their price is fair and I appreciated their transparency and high level of service, all without even meeting me! They were so great and easy to work with, I will definitely be reaching back out for any future auto care and also referred them to my entire family if they ever need a mechanic. Thank you so much!!

Excellent service, friendly people, and quality of work or how I would describe this business…read more Would highly recommend...

I recently took my car to Dakis for some service work. I called up and Talked to Matt Amigo, who I…read morelater found out was the owner, and he was very professional and informative. The quality of service was quick and fast, and he even drove me back to my work since I was close by. I would definitely recommend Dakis for honest work and pricing.

Could not repair brakes on a Benz GLE which they serviced a year ago??? Very disappointed.read more

I cannot recommend CACC highly enough for the great job they did repairing my car after an…read moreunfortunate collision. I thought I had only done cosmetic damage to the car, but luckily Mr Tehrani noticed I had managed to create a leak in the radiator as well, which he thoroughly explained to me. I am so relieved that we got this attended to!

I really hate that I have to update my review in a negative way but I have to be honest. I will…read morestart by saying that Eddie is super super nice and friendly HOWEVER he does not thoroughly explain what is going on with my car. He initially did body work to my car, which I was VERY happy with, but just days later, my splash shield light came on, then my check engine. I am not necessarily saying they caused this (can't confirm they didn't either, as they were the only ones who worked on my car). So I took my car back shortly after, and Eddie said he did the diagnostics for free. He then charged me for an oil change (that I didn't need at the time). I emailed Eddie asking for my diagnostic results, which he said he would get to me, but he never did. I had to take my car somewhere else, and it turned out to be a simple sensor issue that they promptly fixed, and I haven't had an issue since.

After the most horrific car buying experience ever (which spanned 7 excruciating weeks), I thought…read moreI would have to scrap my beautiful newly acquired 2008 Range Rover HSE. I finally managed to get the title from the shady wholesaler, and 5 miles after I got it registered, it sputtered out on an on-ramp and died. That engine would never run again. My 2 pre-purchase inspections in Brooklyn, NY both proved fraudulent and worthless, a NJ mechanic claiming to specialize in Range Rovers revealed himself to be a verbally abusive misdiagnosing crook, and I thought I would never find a mechanic that I could trust. In a last ditch effort, I had it towed 200 miles to Burt and his team at Mid Atlantic Rovers. Believe me when I tell you, they restored my faith in humanity. No exaggeration. With Burt and his team, I found transparency, integrity, a brilliant understanding of each and every aspect of the Range Rover drivetrain, and a truly vested interest in cultivating lifelong partnerships with each customer. They had genuine compassion for my situation, went over the entire car and drivetrain with a fine-toothed comb, told me honestly which items need to be addressed now and which can wait, and instantly provided the perfect solution to get me back on the road with minimal time and expense. My Rover has a new life now, and I have the car of my dreams, thanks to them. I can't express my gratitude for the Mid Atlantic Rover crew enough, and I'll gladly go to any length to ensure that nobody else ever lays a hand on my truck but them.

Been taking our Range Rovers to Matt and MidAtlantic for several years. We trust their work and we…read moreall know how hard it is to find an honest mechanic. So far, our 3 trucks have been serviced by them and when it was time to "retire" one they were honest about the sensibility of making any more repairs.

After a frustrating experience elsewhere, I brought my 2017 Hyundai Elantra to Columbia Family Auto…read moreCare for a second opinion regarding a traction control light, check engine light, and intermittent loss of acceleration. From the first phone call, I could tell the experience was going to be different. They were able to get my car in quickly, performed a thorough diagnostic, and accurately identified the issue as a faulty sensor. The repair was completed the same day, and my car has been running great ever since. What really stood out to me was their communication and transparency. They took the time to explain exactly what was wrong, showed me the old sensor they removed, and answered all of my questions in a way that was easy to understand. I never felt pressured into unnecessary repairs or talked down to. A month later, when I called about a separate issue, they immediately pulled up my vehicle history and knew exactly who I was and what work had been done. That level of organization and customer service is rare. Finding a mechanic you trust can be difficult, but Columbia Family Auto Care has earned my trust. If you're looking for honest diagnostics, fair pricing, and a team that genuinely takes the time to help their customers, I highly recommend them.

Prompt, reasonably priced, friendly, honest and helpful. Exceeded my expectation. Made honest…read morereasonable recommendations without pressuring.

Extremely honest shop. Steve didn't try to sell me anything extra at all. Recommended.read more

Honest. Know what they're doing. Just ask any customer they have, and you will get a thumbs up…read more Bill Mitchell