I want to start by saying he has a LOT in there, some new things some old, flooring furniture appliances etc. and they are about 10% or more cheaper than Home Depot on most things so any of these reviews where people are complaining about prices either don't understand what a "liquidation warehouse" is or is just broke. You also don't go to a liquidation and discount WAREHOUSE and expect that you're walking into a palace or a Target... it's a warehouse. My issue is that in late April my spouse and I were referred to MKH and lakeside liquidation by 2 separate people, Lakeside didn't have enough cabinets so we went to MKH and were pleasantly surprised by the selection available and happy to purchase from a black owned business. We were told we could email him the measurements if we had them so he could send us a quote and have everything delivered. My lady emailed him only a day or so later... a week goes by with no response. Rio told us he was short staffed so I advised she resend them, just to follow up though, I called to see if he got the measurements and he had a family emergency going on so he instructed me to resend. I fwd the email she send back to him (it was now May 18th.) No response... my lady pointed out that even though he hadn't replied he was very active and quick to reply on instagram. So now after a month of no replies I emailed him and decided to post publicly on IG, that I emailed him he replied Very fast on IG and even DMd me asking what my email address was. so I was confident we would have movement...... nope.... No reply. So I reached out on IG again and his auto response instructed me to text him. He also replied on the public post saying he had my costs and would send me them "the next day"... (you think I got them? If you guessed no you are correct)
Somewhere in these correspondences I'd even TEXT him the measurements, I knew however he wasn't going to give me the prices so I went back up to MKH thinking "if he's actually too busy to reply to an email or text message if I can get the cost I can at least order the stuff from whoever is there" when I walked in he started to leave and told me "I'm 20 minutes late to take my son to his game" I said "that's cool handle your business but since you said you already had the prices just shoot them over to me real quick, takes like 2 seconds" he apologized and said to text him. Which... as you know, I'd already done. I'm happy for his success... truly, As someone who owns multiple businesses I understand the pressures and the craziness that comes with that, especially when you have little to no help. Even with staffing, a mistake or failure to communicate is inevitable. It is unacceptable however to continue to give an expectation to a client with little to no actual follow through or explanation. I do my best to be fair and give extra chances to small businesses but I can't be expected to chase some one for over a month to spend money. There's also zero grace I can give after over a month... three emails and a text with the measurements, several posts phone calls and having been to the whse on 3 occasions. ESPECIALLY seeing the amount of online engagement that happens on an almost daily basis. Initially I considered offering my recruiting companies services but I've lost faith in his follow through, if I sent him applicants... would they have to go through what I did just to get the job? No clue. He doesn't need my money but I recommend anyone who needs a quote to ask for it publicly on his IG... texts emails and in person didn't work for me. read more