This place could be SO much better. They have a LOT of potential yet their customer service is in need of some serious review and overhaul.
FIRST OFF, there is NO PUBLIC RESTROOM!! Which means you will have to go to McDonalds, Goodwill or somewhere else to use the restroom before coming inside. No matter how much you spend, they will NOT let you use the restroom there. Which is a HUGE pile of 'what' considering this location used to be a restaurant! So, I KNOW there are restrooms they just lock the doors then block that hallway with skids, pallets and merchandise. So, be warned BEFOREHAND, use the restroom BEFORE COMING in the store! My personal recommendation is to go to Goodwill first across the parking lot. It's probably the closest restroom to this 'store'.
Okay, my NEXT warning before coming into the store: DO NOT EVEN THINK OF OPENING A SINGLE BOX IN ANY OF THE BINS!! Here, if you are interested in anything that is in a box, you have to bring it up to the front of the store! I am serious, if you even start to open a box, "even if it is open", they will get on the stores loud speaker and tell you this store policy: "Do NOT open any boxes! Even if the box is already open and you are caught/seen opening any boxes you will be charged for that item! Bring the boxes to front and we will open them!"
Okay, FIRST off they lose several stars for this because if opening boxes is a problem then WHY don't you just check the boxes at the register when the customer brings them up AFTER they are done shopping?? You are gonna check the boxes anyways, which holds up the line regardless, so just open the boxes AFTER the customer is done so you will KNOW they are stuffing boxes!!
For example: "Oh, you have a box here with grilling accessories and after looking inside the box I found the accessories along with a pair of sunglasses and Spider-Man stickers? I'm sorry but I'll have to charge you for the other items." Or, have a damn heart and charge them for only 1 or 2 of the items!! Seriously, you're making money regardless and have a heart during the holidays!! You're gonna check the boxes anyways right!?!
Not to mention, WHY DON'T YOU HAVE AN EMPLOYEE THAT IS DESIGNATED TO OPEN BOXES INSTEAD OF HAVING A CASHIER DO BOTH THE CHECKING OUT AND THE CHECKING/OPENING OF BOXES because the employee who I brought my boxes up to was on her personal phone, checking people out at the register while expecting customers to bring up boxes to the front of the store. I understand if you are overwhelmed and overworked then just remember the customers come FIRST, it's the holidays and to be a little more lenient with people opening boxes!
No, you have to bring the boxes to the front and experience what my mom and I experienced. I brought a half dozen boxes up to the front and after waiting for this employee to get off the phone, she opened all of them and after 5 minutes of her opening the boxes, she wouldn't let off one item I wasn't even remotely or slightly interested in because she kept saying, "I can't believe you don't want this!?!" NO, I DON'T WANT IT! STOP PRESSURING ME! I DON'T NEED IT AND I TOLD YOU THAT THREE TIMES!
WORST experience I've ever had at a bin store and one of the WORST customer experiences I've had at any store.
They get two stars because as I've been here before in the past and found quite a few nice, cheap and actual items I was looking for yet with the ever increasing berating of customers over policies and procedures, I will probably not be going back to this location. read more