This review is to let everyone know about my positive experience that I had with Rosales Fence…read morecompany.
My home had a 13 year old fence that was provided by the home builder. Some of the original 4 x 4 posts had snapped off at the base, and I had some panels completely collapsed. I needed to replace the entire fence. I saw workers from Rosales Fence working (on the weekend) on another property within our subdivision, in addition to some other completed fence jobs. I walked up the crew to talk with them while they were on their lunch to ask some questions. They were in the middle part of the job - The old fence had been removed, and the new posts were just going in. What I was encouraged by was the fact that they physically removed to old concrete anchors the posts had been sitting in, and installed fresh posts with fresh cement. Another thing that caught my eye was where the gates went - they used 4 x 6 posts, instead of another 4 x 4. Another thing that I really liked was that I saw Welding gear and a metal frame that had been primer zinc coated. My question to them was "How much extra for having a metal frame door?" and their answer was "Nothing - we do that for every fence job" That was really cool to hear.
So I called them to get an estimate. I got a very prompt call back from Felix. He was able to come over the same day to give me an estimate. This is good news to hear, since we work during the week, and only have the weekends to get projects done. I asked him to price out for both Pine and for Cedar. They were also able to provide me with a wider 8 foot gate, so that I had the option to back a trailer into a back yard. He also told me what the process would entail - typically a 2 day turnaround, with the first day for demolition and installing new posts, and second day for boarding; the same crew would do the whole job from start to finish; they would call 811 for powerlines and cable/phone; they would remove ALL of the old fencing and haul it away; install a rot board at the bottom; install 3 horizontal boards for nailing (but they're ringed coated nails) the fence boards in. I asked felix about portable fencing for in between demo and install (we have dogs that need to go outside), and he said that they will install portable orange hurricane fencing before they leave for the day. I also told him I had an in-ground sprinkler system, so I was worried about the crew damaging a line when installing the new fence. Felix told me he would walk through the final job with me, to ensure all the heads were working fine. (Full disclosure - the small print at the bottom of the estimate states that Rosales fence not responsible for damage to sprinkler heads, but Felix told me up front that he would make things right if the heads or lines were broken. He wants to put his customers at ease.)
Now - was this the least expensive price quote I got for the same job from other vendors - No, it was not. But when I looked at the quality of their work and the comfort I felt for their entire procedure that they would do the best job for me. When I signed the contract; I had to wait about 8 days before they could start. Now, during this time, I was figuring that 811 would come out and mark all the lines. After not seeing any flags or paint on the ground, I called the office to let them know that 811 still had not come out. In addition to 811, I went ahead and marked all of my sprinkler heads with a flag so their crew would know where the heads were located. Now 811 didn't come out until the morning of the 1st day. If they had not had come out, I was going to stop the crew from working until 811 had marked the property.
They did everything they said they would do - done in 2 days (it was actually 3 days because there was a full day of rain in between demo and install - can't blame them for weather, and I wouldn't have wanted them making a muddy mess); hauled away ALL of the old fence installed a great looking cedar fence; gave me a wider gate, and when Felix came by for the close-out walk through, none of my sprinkler heads were damaged. The only slight problem we had was that some concrete pooled over the form that blocked the head. I carefully chipped away part of the concrete, and the head popped straight up.
At the end of the day - I was very pleased with using Rosales Fence for my new fence. I have attached some photos of the fence they installed so that you can see their handiwork. I would recommend them for your fence job. The review should be for 4 and 1/2 stars (couldn't give them 5 stars) because of the 811 issue.
