I'm normally not a complainer, but my friend and I went here and got the worst ever service I'd seen at a nail salon. We walked in, saying we wanted full sets with a gel manicure. I guess she misunderstood my friend and began to give her only a gel manicure without acrylics. She corrected her saying she wanted acrylics and gel, and the woman literally laid back in her chair and put her hands on her head and started doing breathing exercises like she really needed to calm down. She was clearly pissed and mad at my friend, and then she goes about talking with her about it and trying to shame her for the miscommunication in front of everyone in the salon, it was so unbelievable rude. She told her she'd have to pay for a full gel manicure on top of the the acrylics, an extra 15$ charge even thought she hadn't completed the manicure! My friend didn't have enough for the extra charge too so she just paid and we went to the car because she was upset. She left with only clear coat, no acrylics no color and 20$ less dollars! After the way they treated her (she's a teenager) I had to stick up for her. I went back in and and told them I'm sorry, but that wasn't right. She didn't get anything she wanted and they not only charged her but tried to publicly shame her. I tried to get her money back and they flat out refused and said she could come back in if she had an issue, even though she stated the issue when we were in there together multiple times. They left her embarrassed and unhappy and I saw talking to them was a losing battle so I told them they were very rude and they didn't have to be so mean, and that it wasn't right before leaving. I mean, they straight up tried to embarrass her into silence. All they did was put on a clear coat and cut her cuticles. That's it.
Not to mention that before the miscommunication was discovered, they totally ignored me and left me sitting with the nail colors for 20 minutes and when my friend tried to talk to her manicurist (she had gotten her nails done by the same woman before) she just ignored her. We could tell she was in a bad mood when we came in, but we were just trying to be nice because I know how it is sometimes. I could've overlooked it to a certain point, but by the end of the whole ordeal they were just way too rude to be excused. I've never been more disappointed with a nail salon (or angry) and I definitely won't go back. I don't want to support a business that shames kids or tries to embarrass people into paying for a service they didn't receive. No thanks.
We went to natural nails after, and it was like day and night. They were so nice and understanding and they did our nails perfectly. It was a stark contrast to the horrible way they treated my friend at MK. So if you're considering this place like I did because they are supposedly the best on the beach, don't even because there are other salons with much kinder nail techs that can help you get what you want.
Also, we weren't the only ones appalled by how they talked to my friend, four people that were waiting for pedicures at MK actually went to natural nails instead too because they witnessed it and thought it was unfair, and they mentioned it to me when I saw them again at natural nails. So no, it wasn't just me or my friend being difficult customers, it was actually just that bad. read more