Company was sent out as part of home warranty to fix leaky tub/shower spout. Problem was fixed, no complaints. Deducted 1 star for plumber arriving after appointment time window. read more

Mitigation Inc (Travis Tony and John) have made what is a very upsetting and frustrating situation involving a severe sewage backup that had forced me to be "homeless"in to a much less stressful time because of their professionalism, kindness and ability to get things done in a timely manner Phone calls are returned promptly and they are great communicators, making sure everyone involved in these restoration projects is aware of how things are going. Am very happy to know such a company is here. Anne Kelly read more

My experience with Mitigation Inc was positive from the first phone call on. They have a vastly experienced staff that can address all your concerns. From deomolition to the completion of my remodeled bathroom, The step by step process was seamless and all his workers are highly skilled and totally professional. If you ever have water damage to any building you own or occupy, Mitigation Inc is your one stop call. Travis and his staff can turn your lemon into a lemonade. read more

Quick service for water heater repair. Our water heater wasnt working. Came out within one day to take a look at the issue. Will use again read more

They immediately came out and started on the work when I had a leak that flooded my office. They check in frequently to make sure work is to the clients liking. They were on top of keeping in contact with the insurance company. read more

We used this company to replace water heater. They did fine job, but then overcharged, lied, and sent two people to "discuss" the invoice with me. I would avoid using them. read more

Mitigation is extremely professional and did an excellent job on our leak in the ceiling. They went above and beyond. The team came on time and were quick to respond to the situation. I am very happy and will use them in the future! Very highly recommendable. read more

The fastest response ever, in less than an hour Mitigation had their movers at my residence to help us move out of our home Great fast response read more

Mitigation Inc. came to our rescue when a unit in our building received water damage. We are a condominium building, we have owners and an HOA. Mr. Travis and Mr. Tony helped out by immediately providing water removal equipment and a hygienist to test the water levels, mold growth and other health risk factors. They kept the water removal equipment in the unit for 3 weeks, while the HOA decided what to do for remediation. As the HOA president, I want the HOA to decide to go with Mitigation Inc. The owner of the affected unit wants to use Mitigation Inc. as well. However, this will ultimately be decided by the entire HOA Board this weekend. I can say that we are pleased with the services that we've received to date with Mitigation Inc. They were prompt, thorough and efficient. We negotiated a price and it was stuck to during the process. If you have water damage issues, I would highly recommend using Mitigation Inc., they will get to the root cause of the problem and fix it for you. read more

I called Mitigation Sunday night and notified them that I suspected a water leak in the laundry room due to the floor tiles were being warm and that the closet about 10 feet was very warm inside. They said someone will come by Monday. Travis from Mitigation came over around 9:30 Monday morning and explained what they could do to find the leak. I agreed to let them do the work. Travis called in his crew and was on-site within 30 minutes. They got their detection equipment out and probed different areas of the house to pin point where the leak was. After about an 1-1/2 hours they were able to pin point the leak, it was underneath the concrete in the closet. They got the jackhammer out and was able to break thru to see the pinhole(s) leak in the hot water pipe. They were able to cutout and replace the copper pipe. By late afternoon the repaired was completed and I had running water. The crew was very professional in sealing off the work area with plastic barriers to prevent the concrete dusk from going thru the house. They lay plastic sheets from the closet to the front door to prevent damaging the floor. Mitigation did a great job in resolving my problem in 1 day. Since a permit was pulled, now waiting for the city inspector to look at the repairs before filling the concrete hole in the floor and a small section of drywall, all in the closet. George Torrance, Ca. read more

We have used this company a few times in the past and needed to get a quote for another job. Called Travis yesterday and he had his Representative come out the same day to gather the necessary information needed for a proper quote. The Representative was polite, thorough and very experienced. I look forward to receiving the quote and having Mitigation do the job. read more

I had another pipe leak in my house and I knew exactly who to call. 6 years ago I used Mitigation to repair a previous leak and the damage it caused and I didn't even hesitate to contact them again. Travis and Tony were extremely responsive and the final work was outstanding. They did all of the mold control, great job repairing and painting drywall, and built a custom pantry cabinet that was destroyed in the leak. Can't even tell this wasn't the original cabinet. It was a total match to the 10 year old cabinets in the kitchen. And even though there was a bit of a hiccup (things happen in construction), you can always judge a company based on how they rectify things. And in this regard, Travis and his team went above and beyond in making it right. These folks are the real deal! read more

I give this place 5 stars for their professional work and excellent service. Travis answered my emergency call right away and his guys showed on time. I highly recommend this place to anyone. read more

I love Mitigation!! They responded quickly to my needs and offered to help in any other way possible. They did a thorough job and the work was done when promised. Travis' crew were great. They were always on time and worked really hard!!! Travis constantly made sure that I was happy with the work. I couldn't have asked for more!! Thank you Mitigation. read more

I had another slab leak six months after my first one. The first thing I did was call Travis and his team at Mitigation Inc. Within a week they fixed the pipe, got city permits and reconstructed the area. They are true professionals and took the time to make sure to make us feel part of their family. Don't was your time shopping around, Mitigation Inc is the best company out there. read more

Mitigation inc, is a very professional company who does great business. I called them for a plumbing issue and they arrived promptly and fixed the problem in a timely manner. read more

Be very careful dealing with these guys. Called in the morning yesterday about a plumbing leak and told the guy who answered the phone I was looking for quotes and NOT to begin any work until I was contacted. A couple hours later, I get a call from one of the other companies I called saying they were told not to bother by the "contractor" on-site because they were already starting the work. Furthermore he had my tenant sign something taking advantage of the fact that she speaks japanese and didn't know what she was signing. At no point did anyone from this company call me to go over numbers, and to have these guys telling people I had already hired them shows how shady they are. When I get Travis back on the phone he immediately goes into scare tactics of, "You have mold, it's dangerous you need to act quickly." I told him I wasn't happy that they started the work without calling me and told the other companies not to bother was not their business. He then apologizes and asks me what I want to pay them for their time up to this point. I told him I wasn't liable to pay him a dime. Then he goes into an attitude and tries putting the responsibility back on me. After a 10 minute conversation he still hasn't offered a price for the work and continues avoiding any conversation about what it will cost. No determination is made on this call and we agree to talk later as I had a personal issue to deal with. A few hours (7:30pm) later we talk again. This time, I'm trying to take a calmer approach. That maybe my anger of the earlier tactics were misplaced. We have a rational conversation, but he can't help but use the scare tactics. He cuts the conversation short by saying he has another customer he needs to deal with and he'll call me back. Still no quote. Now another call @ 10pm and he finally gives me a price of $2500-3000. Just to deal with an 18" square section of drywall. This is not what I'm expecting to pay. Fast forward to this morning and I start making calls. I get a legit company out and it turns out it hasn't turned into mold yet and the guy treats the area and won't even charge me. A drywall company will be out Friday for $550 to fix the damaged area, texture and paint. He's got some good reviews, and maybe their work is legit, but I WILL NOT reward tactics like this to earn my business. read more

We were very pleased with Travis and his team. They were fast, respectful, and very clean. We had water damage from leaks in our piping and they acted immediately to start drying out the drywall and assess the damage. I really liked working with one company who handled all aspects of the project - water damage/drying, plumbing repairs, reconstruction, painting, etc. and billed insurance directly. I would definitely consider using them for general home construction projects - they know what they are doing and do quality work. read more

I used Mitigation Inc. today. We called them last week and they scheduled appointment. They were on time and kept in contact on appointment time. They located the leak in timely fashion. Because of their promptness and dealing with Travis who was very professional I had them make repair. Price was fair. I would use them again. read more

Travis gave me some great advice for what turned out to be a serious roof problem. THanks guys!

Wish I could give them -5 stars. I called because my landlord refuses to call a professional mold company to fix a mold problem. My landlord wants to clean it off. I was calling for simple advice "Is it safe to have the mold cleaned or not" the man on the phone refused to help me. He said he won't tell me anything and if my landlord won't call, then I need to figure out what to do. Don't use these people. read more

Called because of a water leak. They were running late, but came and checked it out and even though they had to return for more specialized tests. They found the leak, YEAH. They were professional and clean. They even worked with me on the bill. read more

Recently I called them for some water damage at my Redondo townhome. Fast service. Nice workers. Dependable. Travis took the headache out of dealing with the insurance company too. They happily guarantee their work. I could tell they are a good, reputable family company. I highly recommend Mitigation Inc.! read more

Mitigation was called to unclog pipes in our bathroom. They did a very professional job at a reasonable price. We will use them in the future for all of our plumbing needs. read more

Summary of my personal experience related to "water damage restoration work done on my home": I can't believe I got so Lucky finding Mitigation, Inc and Travis team. They were so helpful to my tragic story of a major water damage to my home. The pipe broke in one of my rooms. I got so nervous that I didn't know what to do till I decided to call them. I didn't know what to expect. When Travis came with His team they started to ask what happened. I explained to them that I suddenly noticed water on the floor and that I had to do something about this. They said not to worry. They billed my insurance with a Fair cost with all supporting documentations using xactimate billing system. Travis and His team said that the pricing is regulated and that He cannot increase the cost when billing the insurance. Travis also said to me that everything was done legally and justly. I felt so happy and grateful now that I finally had found a good construction company like Travis and His Mitigation team. There was so much total communication and updates during the whole process. They were so very nice to my family that I felt so compelled to let others know about it. It is so rare to find a reputable company in these times. Travis and His team were so informed of all necessaries items needed to repair my home. They were truly experts in water damage help. I know there are some bad customers out there that try to take advantage of good contractors and take insurance money, but I am one of the few honest customers that does the right thing. I do not want to make up things just to keep insurance money for personal use or for my personal bills. I know that there are "toxic customers" that retain insurance money from contractors for personal gain, and use it for traveling with their mistresses, but I am one of the loyal customers that does the right thing. Moreover, I didn't realize that I needed to call the city and its up to me make "sure" the permits get pulled and it that it was against the law "not" to pull permits for any work that is anything more than $500 and that the city has a code that there must be 'testing' before clearance and that the city representatives cannot enter in the property without the final clearance report from a "licensed Hygienist". I was so thrilled that Travis and His Mitigation Team were so knowledgeable in getting the job done legally, good, and perfectly so If I ever wanted to sell my property it would be stress free. All I can say is that Travis and His team have been very good to me and my family. They came out almost everyday to make sure my home was being repaired to perfection.Truthfully there are no complains about Travis and His team other than I wish there were more people like them that are so intelligent and wise in their line of business. Another thing that I was so happy about was their willingness to finish on time. They were so motivated to keep working within schedule. I was never left alone during the whole process. They even left my home so beautiful and like new that I felt I was living in my own dream house. They left a positive zen energy in my home. I felt so rejuvenated ever since they did the job perfect and with wisdom. My home is so much better that I feel like if I won the grand lottery! Frank Destiny. - Manhattan Beach, Ca read more

We hired Mitigation to detect a leak under our slab. They sent 2 guys that spent about an hour and they told us they would locate the leak exactly within 3 inches. They marked the spot with an X and charged us 300.00. The next day we had 2 1/2 foot by 2 1/2 foot area cut out of he concrete slab and dug down to the pipes. No leak. They were wrong but we figured they would come back and make it right by detecting the correct spot since that's what we paid for. We called them the next morning and they said sure they would come out for another 300 bucks. Needless to say, we fired them and found a respectful company that cares about their customers and wants to keep them. I don't recommend using Mitigation! read more

Their services for fixing a sewage leak were marginal at best- they left sewage leaking into the garage with uncapped pipes and plastic bags as a "fix." But even worse are their calling practices- they call over and over again and at all hours of the day and night including a call at 10 pm. Avoid this company unless you have no other options. read more

Recently my 160 gallon saltwater fish tank bust all over my living and dinning room wet my electronic couch shaggy rugs baby item it was a mess just fish and water every were and I was transferred to Mitigation Inc it did not take them long to get to my house they were so professional and kind all at the same time it was not just a job for them they showed so much compassion for me the rap up my furniture so nothing else would get damage I really appreciate this company everyone was so wonderful I would recommend them to everyone thank you so much read more

I've also used Mitigation twice. Both times the work was done perfectly. This last time we had a pipe spring a leak inside the concrete in the garage. The water travelled up the wall and caused mold and water damage in the adjacent bedroom as well as the garage. Travis's team responded to our call and they were there within 2 hours. The city of Torrance inspector who came to sign off the job said that he sees a lot of their work. He showed me the things that he was looking for and said that the work was done very well, consistent with what he is used to seeing from Mitigation. Having a leak is a stressful experience, there is no doubt about that. When it comes to your biggest investment, it is worth it to me to have peace of mind that the job will be done right. read more

Only used this company since my home warranty plan assigned my service order to them. Complete circus. They sent a plumber that barely spoke English. I had to explain my problem to three different people in their company. And then they lied to my warranty company about coming out twice to assess the problem. Stay away. I know I will, they are now blacklisted from my plan from ever being assigned as a service provider. read more

This is the sort of company that makes you doubt every plumber and every contractor you hire. They claim to work 24 hours a day -- but not at 8 pm at night. I was desperate so I kept dealing with them. Big mistake. They showed up possiblly around 9:30 am and didn't tell me they were on site as they said they would. After they left, I called for a bill. They refused despite four requests to provide a bill. What they did at site remains unclear to me. Each call from this company comes from another phone number. Conversations with Travis produce alarming comments that the entire plumbing of the house is about to blow up. How would this company know since no camera was used to look into pipes? Or was it? Unclear. The last conversation comes when Travis calls at 9 pm! Really? is that when you do business? More inflammatory comments follow. I'm Mickey Mouse like his sister in Orange County, he says. ... I finally got a bill but only after being told that I should really replace main. Ok, I say, could you write up an estimate? Oh, Travis says as we are now moving past 9:15 pm, that's too much work. Well, I say, about how much would that be? Travis says $15,000. The logic here is insulting: he wants $15,000 but doesn't want to write up an estimate because it's too much work. Furthermore, similar work I recently paid for at another site cost less than one third. Travis blows hot air and whatever work he does, he is unwilling to explain what it is. STAY AWAY! read more

My business needed a plumber to come out to clear a clogged drain and Mitigation was the only company in the area that said they can get to my business in less than 45 minutes. Although the job turned out to be a little more difficult than I expected, the crew at Mitigation took care of it in a professional manner and had great customer service. The staff stayed longer and did not stop until the clog was cleared. Not to mention I did not to pay a penny more than what they estimated. Thank you Travis, Alfredo, Daniel and Tio for your quick response and dedication to getting the job done. read more

Mitigation, Inc. did a great job repairing damage caused by a flex pipe leak in our master bathroom on Friday, March 30. (I called Mitigation, Inc. because they had done an excellent job in 2011 after a major water pipe leak in our kitchen.) I was so relieved when Travis and two workers came out within an hour even though it was Easter weekend. They set up huge fans to dry out the affected areas (master bath, hallway, master bedroom and "computer room") after pulling up the carpeting and padding and taping plastic sheeting on walls to limit dust. About 5 days later they opened up the wall between the bathroom and hall to check for mold despite the insurance company agent saying it wasn't necessary. I trusted Travis' judgment as he has had over 30 years of experience and is very knowledgeable about insurance coverage and regulations. Luckily for us, they DID find MOLD, which insurance should cover! Travis called us each day to let us know when workers would arrive and how long they would stay. Crew members Alfredo and Guillermo did a beautiful job repairing the wall and repainting the area. They were very professional, polite, and cleaned up each day before they left. The job took almost 2 weeks, but I was highly satisfied. We paid the $1,000 deductible and for replacement of the bathroom faucet but insurance should cover the rest. I highly recommend Mitigation, Inc. for dealing with water damage caused by plumbing leaks. read more

I agree completely with the review that S.R. wrote about this company and Travis in particular. I called them in an emergency situation, was quoted a price and they started working. The work itself was clean and professional and they seemed to do a good job. When the bill came it was several times larger than what I was quoted and Travis mentioned that insurance would take care of the difference. Well, insurance was able to cover some of it and then Travis started to come after me for the rest. It was a very uncomfortable situation in that I believe I was pressured to pay more than I would like; the insurance company paid significantly more than they needed to and all for something that took a few days to fix (I won't even get into what I think is happening with the insurance companies). Mitigation Inc. and Travis are shady and I highly recommend going anywhere else. This was an awful experience and one of my very few YELP reviews. read more

I only gave them one star becasue there doesn't seem to be a way to give them no stars. I made an apt. for someone to come out to snake my drain and they called to say they couldn't come which is ok; they said they would come the next morning. The next morning a man calls to ask a question and then tells me the price is different than I was quoted. He said he was a general contractor as if that was supposed to impress me. He was on a cell phone and I couldn't hear him so asked if he could repeat and he said "No." I asked again as I figured he didn't hear me but he refused again and was very rude so i told him I didn't want them coming out. I would ever call tis company again. read more

We have a second house in Torrance I use during the week since I work over that way. The shower in my master bathroom developed a leak. I was not aware of this until I noticed that the floor in front of the shower door was spongy when I walked on it. I also noticed that there was some blackness where the edge of the linoleum was against the opening of the shower. I went online and researched what the problem might be and figured that I had some kind of slow water leak somewhere in the bathroom. I figured if it had been a full blown leak then it would have caused some kind of flooding. I was not sure if this would be covered by my insurance company, but decided I should have some plumbing or water damage companies look at it. Even though it was after 9 p.m. I decided to call the water damage companies whose websites said they were available 24 hours. Mitigation was the only company I called that I did not get an answering machine or someone who could take a message. When I called Mitigation I got a person, Travis, who said he worked directly for the company and could help me. I explained our problem and he offered to come over right away to look at it even though it was not a real flood type of emergency. He did some testing to find the water leak and he figured out that the problem was a combination of a slowly leaking pipe where it connects to the shower and that the floor of the shower had cracks and separations in the grout that was allowing some of the water when taking a shower to go through these cracks and into the flooring. Over the years the combination of the slow leak and water through the cracks had accumulated beneath the floor. This also allowed the black mold to grow and that it was now coming up through the edge of the linoleum. He told me that basically I would need to take out the shower so that all the damaged flooring could be replaced and then build a new shower. I knew this was going to be a big expense, but with the mold it would not be something I could put off. Travis offered to talk to the insurance company directly to see what could be done. Fortunately the insurance company agreed to cover the claim. Travis's crew removed everything and because water damage had also gotten under the vanity the vanity had to also be replaced. These guys did a great job and my bathroom looks like a remodeled bathroom. I would highly recommend Travis and Mitigation--they knew what they were doing and most importantly they worked with my insurance company on my behalf. I am not sure that if I had some other company come out that they would have been as knowledgeable about the problem and how the insurance company might work. Certainly every situation has differences in what type of coverage there can be, but in my case I think Travis made the difference. Because of this and the beautiful work they did in completing the bathroom I am giving them 5 stars and would highly recommend them to anyone who has water damage in their home. read more

some time ago i contacted Mitigation Inc. for an estimate on some mold remediation work. they asked plenty of questions over the phone and the guy wasn't even all that friendly over the phone. i submitted a mold inspection report, which i sent to two email addresses they provided. never heard from them again. thanks! great way to run a business. we took our money elsewhere. read more

Facing a water flood emergency, we liked the detailed yellow page info of Mitigation Emergency Services. Travis and his team quickly responded to our call, worked rapidly to control the damage and inspired confidence they were able to deal with all aspects of our emergency. The required work and support required several months of intensive effort. We were very pleased by their thoroughness and professionalism. TOTALLY SATISFIED!!! Roy C read more

Stay away! Run! Do NOT use the guys! Using Mitigation was probably one of the biggest mistakes of our entire lives. Travis is the most unprofessional, unorganized, unethical person that my husband and I have ever encountered. Not sure how he has been able to maintain his contractor's license. When you talk to Travis, trust your gut instinct. We should have. We naively used these guys to fix a leak and repair drywall damage. The leaky pipe that they fixed ended up leaking again a few months later due to the incompetence of his plumber. The construction work was borderline. But that isn't the worse of it. He claimed to know how to work with the insurance company. "Trust me" Travis would say. We let the work begin (oh was that a mistake). When he finally provided their extremely inflated price quote Travis said "oh that is normal. We quote high, they decline, and we meet in the middle". The quote had double and triple quoted for some items. He charged for things they did not do and for equipment that they did not use. He was paid for the work he did, but about once a month he would call us and say we still owed him money (to this day we personally never got a bill). He claimed we had extensive mold and wanted to be paid for the cleanup. Our insurance company justifiably declined that claim. He finally came to an agreement with the insurance company, only to call us a month later to harass us for payment. His calls became a running joke in our house. "It's near the end of the month . About time we hear from panicked Travis to collect money so he can meet his payroll". After getting him in touch with the insurance company, we would not hear from him until the end of the month. After several months of harassing calls (oh and after we got the 2nd leak), he showed us the mold test results from mold samples that were supposedly taken by his staff on a day that his crew was not in our home. He never informed us of any possibility of mold until after the insurance company would not pay him for the mold work. We were constantly in and out of the room with the "mold". If it was as bad as he claimed, we shouldn't have been living in the home and be subjected to the hazard. The post work mold test was done by a certified representative from the lab. Not sure why he did not have the lab team test for mold before he did the work - oh yeah, it's because he wanted to fraudulently claim for mold. In the end he filed a small claims court suit against us. The insurance company ended up settling with him, not admitting to owing Travis money, but to get rid of him. I actually wish we went to court to see him fast talk the judge and to see if he could keep his lies straight. 8/18/14 update. We just learned that after all this Travis has failed to pay the lab he hired to do the pre mold and post work testing. OMG he is unbelievable read more

We were very pleased with these guys. They were fast, respectful, and very clean. We had water damage from leaks in our pipes and they came out immediately to start drying out the drywall and assess the damage. They were very knowledgeable and completely worked around my hectic work schedule. read more