Such a great great experience. Skully got me on the bike I had been looking everywhere for. Skully and Lydia were great to work with. They had me in and out with my bike in less then an hour. I would recommend buying a bike here to anyone. Very friendly, helpful, and great customer service. read more

We bought a bike here and when we took it in for a clutch problem they quoted us $1000 so we took it somewhere else and it was only $100... They will rip you off and they don't answer the phone and don't make an online appointment because it won't be there... I'm a very disappointed customer read more

I just bought my new street glide here, Wendy and Mike are the best when it comes to motorcycles, Mike is very knowledgeable about the bike, and not to mention getting it ready to go the day I purchased. Wendy was great with the paperwork and even the recommendation with insurance that was all done in one stop. Thank you guys again! read more

Mitchell's Modesto Harley-Davidson - My new baby! - Motorcycle Dealers Near Me - Modesto, California

I've been to Mitchell's three different times and each time I've left unhappy with the customer service there. To be fair, the motorcycle sales staff at Mitchell's seems on the ball, but my impression has been that if you're not there to spend five figures on a bike, be prepared to 1) never be asked by an employee if you need any help, 2) to wait in long lines for parts service, and 3) to generally be looked at like you're a dummy once you do finally get someone to help you. **Also just recently stopped at the H-D in Livermore and had the complete opposite experience. read more

Took my RKC in for 30k maintenance and what a mess, they completely left my bike filthy, changed my idle and wiped my dynotune map away. The bike was idling so low I thought it was going to die at any stop light. I would not recommend this place, seem to be an immature mechanic staff working here. The pic is an update to when I changed my own oil. Mitchells overtightened the low quality filter they installed. Can these guys get any worse? read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

Mitchell's has always been more then helpful. If you price around you will see they are the cheapest they dont mark up their prices on bikes, parts and clothes. They have a great staff that is always friendly and low pressure. Not to mention they have an awesome restaurant next door. Thanks Mitchells for all the great buisness through the years!! read more

Definitely doesn't live up to the Harley family name. Very snooty if they don't know you, won't answer your calls, and will be ok selling you a dropped bike. read more

Very pleased with my purchase, Skully took care of everything, I would recommended him to everyone and prices were very fair, the whole staff was great read more

Brought my bike in several times for repairs beyond my abilities and they fixed it to perfection ya gotta pay big money though but the price is competive with other shops read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

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I mainly deal with the part's department here. But everyone here is super cool. The part's department guys & management are awesome. Last time I went in my 15 month old grandson walked out with a cool vest. The parking lot is good lots of lighting. The place is very clean. I have yet to have a problem here. I highly recommend this place. read more

This Harley Dealership is at the top of my list of Harley Dealers to go to. They treated me like family. They were unbelievably friendly and efficient . I purchased a 2020 Street Glide Special from them and they knew their stuff. It was the most pleasant experience I have ever had buying a vehicle. Braelynn was awesome to deal with and Mike was equally awesome with the paperwork. They both know everything about what they are selling. Out of 5 stars I give them an 8. They are that good. Thank you for making my purchase a memorable one. I will definitely be back. read more

We had made a appointment 2 weeks prior with Eric we told him we needed a oil change and at the time our reverse gear was not working our dear friend mike who has a 1938 and 1941 mint Harley's which he restored himself came to visit us and looked at our trike said it's just the reset button and it was fixed so when I called to see if they had changed the oil Eric preceded to tell me that our reverse gear was broken throttle broken I tried explaining to him that it was fixed he he refused to listen stating have your husband call me and hung up on me we had been reluctant to take in our trike because when my husband took in his other motorcycle they forgot to put in the oil thank god my husband caught that . Total disrespect that is why we bought our trike from Sonoma Harley Davison's . read more

They installed a stage 5 tire shredder kit on my husbands 16 streetglide, awesome service and sales departments very friendly helpful staff. The dyno tune is spot on and the bike makes amazing power! read more

I have been riding street bikes since 1976 and I have owned several motorcycles over the years. I've dealt with many Harley shops, albeit mostly California and Nevada, and by far Mitchell's is the best ...whether you are building your Hot Rod or creating the Ultimate Cruiser. The Service Department is solid and their suggestions for performance and reliability, and economy have proven out over the years. The guys in the Parts Department are informed, experienced and helpful. Inventory is remarkable especially considering this "no inventory" world we now live in. The "store" up front is full of items for all sorts of occasions way beyond what you need for today's ride. The gals have helped me select items for many occasions including size/style stuff that is not my strong suit. Never had a bad experience. Heck, Mitchell's will even pick your bike up or drop it off at your house if you are in between "rides" for a small charge...how cool is that...even on Saturday! You can't go wrong with Mitchell's Harley Davidson. read more

Stopped by with my daughter to look for a gift and Brenda was very nice, she really went above and beyond to help us get the last shirt in the size we needed. Thanks for making the trip easy. read more

I came in today to just look around . I didn't expect anyone to talk to me or answer any question. A young saleswoman by the name of Bralen was very helpful regardless of the fact that I wasn't going to actually buy anything today. I am only 2 months away from purchasing my dream bike. I will go back to Modesto Harley to see Bralen for her professionalism and bright courteous attitude read more

Modesto Harley Davidson has a lot to offer. Their bikes, Merchandise, and great sales. I recently bought a 400 dollar full leather riding jacket from them for 50% off. I've come to the conclusion that bigger cities don't have these kind of deals because tourist buy items at full price. So coming from San Diego to Merced, and driving to Modesto to check out the dealer I found some really good deals I couldn't pass up. The reason for the 4 stars is because the jacket I bought had a small tear, but I won't complain because the deal was too good to pass up. read more

Just another stealership. Lied to for the sale. Undisclosed damage. Failed to detail bike on delivery, oil and air filter were dirty. Failed to follow through on ALL pre sale promises. Stay away. read more

What great service after the sale!!!! I want to thank eric and jerry in service and mike the sales manager for exceptional care and service of my bike. I didn't expect the great service and i think everybody needs to go to Mitchell's for excellent sales and service and professional manner. John Vetter read more

Great Parts Department and Service guys know how to repair motorcycles like Professionals! I buy all my parts here and always will!

Very bad customer service. Bought a $500.00 back rest for 2016 Roadglide and was told no problem if you need to return it with in time frame. I did return it as the seller that I had just purchased the bike from had not given it to me so he shipped it. But Modesto Harley yanked me around and finally took it back with a $65. Restock fee only had it 2 business days and was told by phone and when I bought it could be returned no problem. Stay clear of this place. read more

Bought my bike new from Mitchell's in 2000, and the service was great. Got a stage 1 exhaust, K&N, and a dyno-tune and the bike ran strong. A few years later at a service I got a snarky note with the bill stating that the wrong jet was in the bike and they had put the proper one back in. The bike started sucking gas (32-33 MPG), blued the pipes, and had lousy performance (about 2/3rds the horsepower). The clutch also started sticking erratically. Sometimes it would work, and sometimes it wouldn't disengage at all. Couldn't even push the bike with the engine off, in gear, and the clutch in. Finally gave up and checked it myself. Less than 4 ounces of oil in the primary (should be about a quart), and the clutch rod was adjusted 3-4 turns loose instead of 3/4 turn. btw - it took an impact wrench to loosen the adjusting nut. It seems that Art is no longer actively involved in day-to-day operations. Sad. Won't be back. read more

Went in to buy a gift today and the gal at the front desk looked at me like I was bothering her by being there. Then when I went to check out I asked if she could wrap it and she said they don't have any. So then I had ask if she even had bag. Horrible customer service.... read more

I have been on Harley's since 96 - logged well over 100K = On Tuesday evening coming back to Turlock on 108 - had our second 'Flat tire - Rear'. Not bad for all the miles and years. Still, DAMN - No problem getting to the side or other issues - 2015 Ultra with only 4K on the rear tire - Never saw or felt anything. I have HOGG Road service but instead called Eric Saven (Service manager) at Mitchell's Harley / 4:15pm. Eric said not to worry / sit tight and he would have Jerry come out and get us. 10 min later, Jerry Degraw called on his cell to tell us he was on his way. He arrived - got the bike on the truck and took us home (Turlock) Even though this was the time of day Jerry gets off and is heading home - He was profession / helpful and friendly - Never a bit of attitude at the fact that he was headed home - Yes, this is part of his job - to be on call - Still, we were very please of his profession attitude. Called the next morning to talk to Eric - had our tire replaced and ready to go. Since we had the ESP WITH tire and wheel - NO charge for anything. All covered by Harley ESP. My thanks to Eric Slaven - Service Manager Jerry Degraw - Tow truck driver And of course S.E. the Tech who did the tire change. Special thanks to Mike in Sales and John Sims in service - who (when talking to Mike about the hole in the tire and where was it located in the tread - Mike took me back to the work are and John took the time to put the tire back on a wheel to show me where the hole was - we could not find it just by looking at the tire. I was VERY impressed that they took the time and effort at the end of the day to show this to me. I Really wanted to try and understand this flat. Art & Linda Mitchell should be very proud of everyone that I came into contact with yesterday, they (as always) offered 100% positive Customer service. Michael Rollins read more

The service department is the worst I've ever had the displeasure of dealing with, ordered 14 inch bars, they put on 16 inch bars with the cable kit for 14s. Eric is rude and condescending and even after talking th th GM it got worse. I recommend never getting any work done there read more

Worst place ever, went in there last night to buy a 2016 street glide. Looking around not one person came and asked if I needed help or what I was looking for. Gave up and walked out. Went to eagles nest and bought my bike on the spot no problems. You guys just lost over 30,000 dollars worth of business from just me, who knows if there has been others that you have not even the time of day too. I used to hate eagles nest and would come all the way to Modesto just for oil or something simple just for the reason you guys were the best, now I have my doubts about you guys. Basically get your sales people stuff together. read more

I have now had a better experience here. I had to take the bike back and Wendy in sales and the whole service department did everything they could for us to get it fixed and quick. Thank you guys! read more

I bought my first new Harley here in 2007. I knew exactly what I wanted and told them so. They didn't try to upscale or move me to another purchase. I respect that. I've seen them do that though and I can only speak for my experience. I rarely by parts here(internet shopper) unless I have point rewards and I am usually happy with parts guys. The thing is that all dealerships have high price and OEM are what they push. It's a Harley shop they need job security. Should I be in the market for a new bike, I will be sure to shop here first. read more

Very nice atmosphere, good food, friendly staff and a quiet conference room in back for party's or in my case meetings. Thank you all.

My boyfriend and I went in yesterday. All I can say were the people were great! Mike got us the best deal on our new 2012 Dyna Street Bob:), and we got some extras! Very satisfied with our experience. And we will be only coming back here for any of our Harley needs! Thanks again guys!IF YOU LIKE GREAT CUSTOMER SERVICE THESE ARE YOUR GUYS! read more

Service is good, but I always cringe at having repairs done on my bike - parts and labor are more costly than my car. The service department always keeps me up to date on repairs and promptly lets me know if parts need to be ordered and updates the repair status. read more

I'm in this dealership all the time buying parts for my business. The staff is very knowledge and friendly. Ryan, Sean and Jim in the parts department always have me covered with my parts needs. Eric in the service department also kicks ass and the girls up front are awesome as well. read more

Service team is awesome. They replaced rear tire and fixed check engine light issue on 04 Roadking with one day notice!! Made it possible to continue road trip. Great dealership experience. Thx guys you went the extra mile. read more

I've been looking (dreaming?) of replacing mine with a new one. Compared prices in the Valley - same bike (2011 Limited). Mitchell's around $25K, same exact bike at: Eagle's Nest $29K; Livermore $26K, Merced $28K. Didn't buy yet, but I know where I will when I get ready. See Leonard - great guy! read more

I had to do some insurance work on my bike, talk to a few people in town said take it to Mitchells Harley Davidson. I took it down and talk to Eric in service department and they took very good care of me. Went above and beyond. Ryan and parts was the bomb, this guy knows his parts in and out. Great customer service very friendly person. Also an asset to Mitchells Harley Davidson. I will definitely continue to do my business with Mitchell's because of Ryan and Eric. John in service department worked on my bike, did a phenomenal job. Thanks for a great experience Mitchells Harley Davidson. read more

We bought our bike brand new in 2014 our experience has been outstanding service since that day starting with LYDIA & MIKE in sales Dept and since then we have been taken care of in service Dept by the amazing ERIC & staff . In my 42 years of life, I must say. I have NEVER experienced such outstanding customer service as we have with Mitchell's !!! Thank you to ART (the owner) for always taking care of us and going that EXTRA EXTRA mile to make sure we were safe yet satisfied! You have an outstanding crew from sales to service and their loyalty comes from great leadership and management like you and John jade set. Thank you for your excellent service! Danny and adrian martinez ! read more

I guess these guys only sell bikes. Any issues you have they will hang up on you. Not professional at all.

Mitchells Modesto Harley Davidson is the best place in the valley for service. Period. There service & tire prices are way cheaper than any other shops around go ahead call and check. It has always been a pleasure doing business at Mitchells. I bought a new bike from them recently, had a couple warranty and recall issues, the service guys fit me right in and took care of me like family. Its nice to know every tech is certified Harley Davidson and you can tell they love their job, because it shows in their customer service. I will tell everyone I know to go to Mitchells. If you need quality work done on your Harley Davidson in an affordable quick fashion well you know where to go, Mitchells Modesto Harley Davidson! Thanks for leading by example. read more

Service department is Horrible. I paid for a 15,000 mile service that was not completed anywhere near correctly. It started leaking oil, I replaced the air filter that was damaged and my front brakes didn't feel right so i checked the reservoir and found it less than half full and green crap in the bottom of it! Their check list was checked nice and pretty like they did it all, I Don't Think So! Don't go to Eagles Nest HD in Lathrop either, they did some crappy work too. That review will under their name. read more

DO NOT DO YOUR BUSINESS WITH THEM!!! I don't know anything about their sales department but every other part of this store is horrible. The worse is the service center. I bring my bike in to get a new primary cover and derby cover. they are closed on Mondays (which isn't the case at any other Harley) but ok so I bring it in Tuesday morning at 10am. I called around looking for a primary cover on Monday and find out its in Oakland. So Tuesday when I bring it to Mitchell's in Modesto they have to order it. They say everything will be in and put together by Friday. Friday comes and goes with no calls I call Saturday and they give me attitude and say well the part was ordered wed it takes a couple days(should have been ordered Tuesday morning when I brought it in) they tell my it will be Tuesday now. Tuesday comes and goes I call wed. They tell me still waiting. I finally find out the part came in Friday (10 days later) they tell me it will be done that day. No calls still finally Saturday they call and tell me the derby cover they ordered was the right box but wrong part in it. (Passing the blame cuz they can't own up to their own &$@# up.) so I tell them to put the chrome skull one on even tho that's not what I wanted but I didn't wanna wait another 12 days. They then call me again 2 hours later and say it had a bubble in the finish and my only other option was back to stock. I have no choice to agree or not have my bike back for even longer. I notice oil has been spilled all over the derby cover and asked for it to be wiped off. He tells me "I won't buy ill call someone to. I'm boss I don't have to do that stuff" as I'm riding off I notice the rubber over the shift knob is spinning(very unsafe) I turn around and ask them about it cuz that also was supposed to be fixed. One of the other guys tells me with attitude. That's how it is. They all are "do you need me to bring another bike out and prove it to you"? I tell him forget it and I go to lathrop and pick up a new one. Which does not spin at all. As I take off the old one I notice it was spinning because it was soaked in oil. This place sucks, they do not care about the quality of their work nor the customer service. I hope the owner actually reads this and does a little firing read more