Everything.. The People and Especially the workers at Mitchell's HD. So friendly and Professional. I Will try to Attend all Events if im available..Thank you for All You Do for the biker Community and for supporting the Modesto ca. read more

Wanting to get back to riding after multiple back surgeries I saw a used trike within my price range $16,995 and noticed the price was $1,337 over what the advertised price was. I was told the additional charge was because they changed the tires and serviced the trike. I went to try a test ride and had problems with shifting and rear braking due to lower limb issues. I was told by Dan that there are modifications that can be done that would help me get back on the road. I asked for a price of the upgrades installed. 3 days later I got a text saying they can get the modifications I needed and if I wanted to do it, but no price. I said yes but how much and never got a response. I called the service dept. 2 days later to find out the cost, was on hold for 30 minutes and hung up. I called Dan back almost 2 weeks later and told him I never got the price for the upgrades and was told he was working on it and would get back to me asap. Then Dan text me again and asked if I wanted the trike because 2 other people are checking it out. I told Dan I still haven't received the final price for the trike with the upgrades yet. Dan said the owner Mike was working up the price. Then Dan texts me again and said Mike told him the 2 upgrades and stereo installation are not available so they can't sell me the trike that I never received a final price on. II told Dan that's funny because his service dept already reached out to me saying it is available but got no price. I told Dan I was tired of the games and to sell the trike to the other 2 people because I won't do business with them and I will look elsewhere. This would have been my first Harley but am I disappointed, you bet I am. I won't go back. read more

Great Harley Davidson store in the outskirts of Modesto, that has a wide variety of motorcycles, apparel, decor and other Harley Davidson themed items! We found a beautiful road glide here for a reasonable price, and everyone we encountered was super friendly and helpful along the way! Highly recommend this Harley Davidson location! read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

I used to go to this shop many years ago, and the parts counter was notorious for one seriously rude guy. I only went in there because on a motorcycle ride, my friend needed some items there. Not much has changed in the service department. I tried to buy a couple of Genuine Harley Davidson "Made in China" acorn nuts for my mirrors. The first guy was not very interested in doing anything. Then, he had another guy look up the part. Also, I was the only person at the counter. Then the acorn nuts are not chrome and the bag says Genuine Harley Davidson "Made In China." The bolts are three times the price that the same bolt is at Home Depot. That experience reminded me why over the years I have sold Harley's to ride another brand. I hope if Harley goes under, the Chinese manufacturers will still give us parts for these motorcycles. read more

Charged me double (2) items for intake seals (pack of two) $103 to mount and balance a tire on a wheel and tire that I brought in off the bike. read more

Went there to buy something's and they started to charge 3% to take your Harley Davidson credit card. Now this card gives you 3% back in Harley bucks, What's the point of having it. Don't need to go there except to look at things. You can buy the same thing on line no fee no shipping then go there and pick it up. WHAT ARE THEY THINKING !! I don't pay to pay and you shouldn't either. Let's tell these businesses No! read more

Well we just bought our third hd from Mitchell's . The sales and parts and service are very knowledgeable on what they sell and parts and services. We traded my 2016 in for a trike and the offer were good , This why I buy my bikes here . Come and see for yourself. read more

Mitchell's Modesto Harley-Davidson - Traded our bike for a trike . Let the fun time roll on now - Motorcycle Dealers Near Me - Modesto, California

The supervisor in the repair shop went above and beyond to find the root problem and actually give me good insight on using my clutch - he owns his work - is in touch with all of his mechanics work and really takes pride and cares about the quality of his work and the shops reputation. It's a great service and parts team there. read more

Mitchell's Modesto Harley-Davidson - My '09 Street Glide named "Lupe" (or Guadalupe when she's in trouble) ... She's a big girl - Motorcycle Dealers Near Me - Modesto, California

I've been in here a few times, front girls are nice. Parts dept is usually cool and try to be helpful. Last week i took the front wheel off my custom build to mitchells for a new tire which i provided. Its a billet aluminum wheel, polished etc, about $1,200 wheel. When i picked it up it was covered in stains and grease. I put it up on the counter and tried rubbing some of the stains with a soft towel i that i brought with me. They didnt change at all. I asked the service dept manager Sam about it. He said his chemicals dont cause stains. Lol well obviously they do i said. Also theres a big ding from a wrench near the valve stem. Both were denied. As i explained i went over the entire wheel before leaving it, they accepted no responsibilty. In fact it seemed they were enjoying my frustration. Fortunately i was able to remove the stains at home with some good polish. The ding in the wheel i suppose ill have to live with. Well it doesn't end there. When i mounted the wheel tonite, i give it a spin and its bent to hell. Billet aluminum wheel, bent from mounting a tire. I cant post video here or i wud show the bend in the wheel. DO NOT TAKE ANYTHING HERE for service. They dont give a crap about ur bike. Go ANYWHERE else! These guys are a disgrace to motorcycles everywhere. Oh, btw the manager Sam started dropping F bombs on me at the counter. And this guy was dumb as a rock. He had no idea what to do or say to a customer with questions. Please!! Stay away from here if u respect ur ride. read more

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Of all the Harley Davidson dealership we have been to, this is the only one that didn't acknowledged us. I saw a leather vest that I liked but didn't purchase it. Cheer up!!! read more

So now this retard owner wants to chime in months later making up lies. Here is a receipt of the original purchase and product was brought back in unworn in its original packaging with tags within a week. Go ahead and post the video of me being rude to your staff if you are an honest person. Why would anyone want to wear shoes that do not fit perfectly while riding? If the owner lies and cheats customers over less than 150 bucks, imagine what this asshole does to people who actually buy bikes from them?? On another note, I don't think anyone buys anything from these idiots given their demeanor and lack of any kind of customer service. I also brought a cvo road glide for a minor recall at the same time to their service dept who ended up scratching the top of the tank after they put a heavy tool mat on it. I bet this asshole owner had no clue what i was in for and why i even stepped inside the building. No common sense there either. Through and through this dealership is full of idiots and no wonder it started at the top with its dimwit owner. I hope harley corporation takes a note of this lying, cheating and dishonest owner and disassociates their brand from him. read more

Mitchell's Modesto Harley-Davidson - Purchase receipt proving the owner is Piece of S**T liar. - Motorcycle Dealers Near Me - Modesto, California

salesman are way too pushy. Try to you what you want the service is way too so that's why I gave you guys a low score. You try to be pushy on people you jump on them as soon as they enter the door people don't want that they wanna look around first and then if they need help, they'll ask you for it. read more

Been going here forever, beautiful bikes, very helpful service and parts department, everything is great quality. Parts department will find aftermarket parts for you. read more

Service Department or mechanics are not reliable. For mechanics or bike service I do not recommend Modesto Harley for mechanics. They're supposed to fix problem but bike continues to make noise and stall. They take money and say they fixed the bike but have no clue what the problem is. And bike continues to have problems after paying for repairs. Also they give you run around on timeline for service repairs and ordering parts. They tell you it will take this long to fix then once scheduling to fix bike it takes way longer to fix and they don't communicate with you. Their communication is terrible. Yes they have nice bikes with decent competitive prices if your looking to buy a new bike but I do not recommend mechanics or service department. read more

A friend made an appt to have a tire mounted . Took off 2 hours early from work ( cuz they said the sooner he got there the faster hed be out of there ) originally quoted $150 to have the tire mounted when he gets there all the sudden the price went up saying that he needed a tube and a liner etc etc. Overall it took them literally 5 hours and the total cost was not $150 it was $260 just for a tire amount not only that they said they needed to take the bike for a test ride 7 Mile test ride just around the block the guy was gone for an hour and a half on my friend's bike talk about a kick in the teeth these guys are unprofessional straight Crooks. You want to pay top dollar and then some go there you want to get ripped off go there you want to have your time wasted go there so overall considering the wage loss it cost him about $700 to have a tire mounted thanks Mitchell's Harley. Talk about wasting the average working class man's time and money sad they should be ashamed of themselves! read more

Ok, so I walked in to the dealer already approved , for a new 2025 road glide , at a dealership in San Diego, I was working in Turlock , my wife was up here with me visiting so we figured why not take a look , sat down told showed them price I can get a bike for OTD it was close to closing they would call back . Wife goes home they call me back ok we will match price of that bike ok cool , I fly my wife back up go in to sign papers , the price is different , the months are different , salesman talking to me like I can't remember what we talked about .. I say I want refund I don't need buy here , only gave my down don't sign yet .. boss comes out and I'm flustered .. no no no let's make this happen ... long story short some how it's 2k over the price we talked about .. no one emails me back or text me back ... I went the distance to buy from smaller dealer and they shrugged me off .. yes I bought a bike with parts added and etc .. but the math isn't matching.. I've giving ample time to be contacted .. I will report to better Business Bureau, and to Harley Davidson credit union .. read more

I got into motorcycles 15 or so years ago when I had an old metric bike for a few years. After being away for so long (and also never owning a Harley) I was a little intimidated and worried about a bike that was 200+ pounds heavier than what I had years prior. After obsessing for over a week on a used Softail Slim at Mitchell's, I finally decided to pull the trigger. From the moment I walked in to the time I rode off on my new Harley, I was treated with respect. Even when I was apprehensive about taking a test ride there was no pressure. Braelynn was awesome and easy to deal with. I appreciate her professionalism and no pressure attitude. After I signed the deal, she took showed me around the dealership and introduced me to various employees in parts and service departments. Subsequent visits where equally pleasant with everyone being friendly and helpful. When they say you're part of the family, they mean it. If you're in the market and new-ish to motorcycling, I can recommend this shop. read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

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Went in on 7/30/24 with my wife and best friend who also owns a harley, with the full intention of buying their last 2023 low rider s for the right price. I was met by a terrible sales rep who goes by "skully." We tried to negotiate and at the end I offered him my business card ans asked him to give me a call in case they change their mind on my offer. He then very rudely said "no, thanks were are not that desperate (my offer being 18k out the door for an almost 2 yr bike)... I then walk around with my group as he then followed us around calling out to me in the middle of the showroom saying "I want to help Juan!" As we were about to leave he then goes up to us and says in front of my wife, best friend, and the entire showroom "how about I show you something you can actually afford?" He then laughed in my face and tried to "fist bump me." I then said trying to keep my cool "why the hell he would say this to ANYONE who comes into a place of business who could potentially be their customer"? He then tried to back peddle and said he was just kidding after insulting me in front of my wife and best friend! This is btw the first time I ever met this guy... We left dealership and I decided to return yesterday after I relaxed a bit. I spoke with Mike the sales manager to tell him about my experience. He didnt seem like he cared and I don't believe he even apologized for my received treatment from his rep. After this awkward encounter I left and told him I will never come back or ever consider buying a HD from them... A little about me is that I'am a young professional who works in the area, volunteers my time to the community and served my country with the best friend that brought me there. I normally try to support small businesses in my area, but this is one that I will never return to. read more

Got my bike the other day. No hassle. Go see Pedro. He is the man you want to see to get that new harley. My experience was great with him. I recommend seeing him. read more

Mitchell's Modesto Harley-Davidson - Picked up a new bike the other day. Thanks to Pedro for helping us out. Pretty straight forward guy. Go see Pedro for a new 2020. - Motorcycle Dealers Near Me - Modesto, California

Parts department lacks any knowledge or person skills, never has anything in stock or available, show room and service is nothing to complain about just don't bother going to the parts counter read more

Mitchell's service department have performed major repairs on my bike in two separate occasions. Service manager Sam, technician's: John, , Bobby, Alex, and the dealership's owner himself have provided me with personalized service, taken care my ride while looked-out for my satisfaction, provided best-possible maintenance repairs and service at a fair price. read more

I went to check out they're bikes and they had a great selection, Skully was the salesman that helped me buy my first bike, he was great help with the bank too, went above and beyond to help me out, would definitely come back when I'm ready to upgrade. Thanks Skully for all the help. read more

Mitchell's Modesto Harley-Davidson - My brothers new bike - Motorcycle Dealers Near Me - Modesto, California

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Just received this message from someone named Steve R. Again, buyers beware. Don't shop here for your Harley.. Here's what he wrote "You should change your name from "Truthful Shopper" to "Broke shopper." It is unbelievable to Harass businesses to put up a negative review If you don't get your price. It is funny as well how you come to our Harley Davidson dealership with your review. Stay to fast food joints and 99 cents store where you can guarantee an honest 5 star review, those places will be within your price range and annual income salary. From your friends at Harley Davidson. " Everyone Check out Jamestown Harley , where I bought mine. read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

Big shout out to Mitchell's Harley Davidson for the great service they provided for me ! I recommend anyone who is looking for a new bike or need service done on the motorcycle to go there ! They take excellent care of you! read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

I traded in my Iron 883 for a Softail and had the best experience. Nate made everything super easy and smooth. I would highly recommend to work with Nate, and would absolutely buy from him again. Thanks Nate! read more

The Mitchell team is GREAT!!! Great customer service, Respectful of our needs, Eager to find a bike that is a good fit for us, Appreciates our limits, Took the time to find us our forever bike...GO PAST ANY OTHER DEALER WITHIN 300 MILES ... STOP HERE YOU WILL BE GLAD U DID... read more

Drove all the way up to modesto Harley to find out there closed on Mondays!! I don't understand how a dealership can be closed on Mondays , I won't be returning to this dealership! Rather go somewhere else where there open during weekdays . Big disappointment read more

The service we got walking through the door, the nicest people to deal with. Talked to Lou Skully and he showed me everything about the bike me and my wife was looking at. After talking to him I felt comfortable to purchase this bike. Rode it home and the next day went for a longer ride and we where very impressed how nice it Rode. Thanks Skully your the Man, 5 starts to you read more

Mitchell's Modesto Harley-Davidson - Are new purchases this year!!! - Motorcycle Dealers Near Me - Modesto, California

Just bought amazing bike from Mitchell's Modesto Harley Davidson.. Both sales people were amazing very friendly and attentive. Here's a great shout out to Braelynn and the one and only Pedro.... awesome sales team. I will be back for sure when I am ready to buy my next toy.... thanks Team your the best read more

Mitchell's Modesto Harley-Davidson - Here's a great shout out to Braelynn and the one and only Pedro.... awesome sales team. - Motorcycle Dealers Near Me - Modesto, California

I've had a few bad experiences at this dealership already. The first a year ago when they tried charging me for warranty covered parts. I took my chances and took my bike in for a front tire change, front and rear pads, brake fluid flush, and new legend front suspension. When I picked up my bike I noticed stains on my bike which seemed weird since the service rep told me that they had washed the bike. When I got home I noticed that they had spilled brake fluid on my bike and it ruined my paint on my throttle housing, inner fairing, lower fairing, and front fender. I then noticed that they also scratched up my lower fork covers. I took pictures and rode it back the next day to let them know of my findings. I spoke with the manager and he called a tech to come and look at my bike. He tried denying causing any damage at all. They offered to try and buff it out but it just masked the problem and did not fix it. I informed the service manager that I wanted the bike back to the condition it was in. He stated that it was better than when I brought it in. Direct insult to injury. They charged me $2k for servicing bike and caused almost the same in damage. Do not go to their service department. Parts guys are great when they are available. read more

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So happy with Harley Davidson taking care of my Motorcycle issue I had on one of my fork seals. Michael and Sam who kept me updated provided excellent customer service and kept me well informed on how long it would take to get my bike repaired. After communicating with Michael, I went ahead and asked if they can replace my rear tire since I needed a new one and totally forgot that I had a ride out on the following weekend so I asked if it's possible to get it done before the date. Alex the service manager was really nice as well and called me back to inform me that they will be able to get it done on time. I was very pleased and happy with the customer service. I will be conducting more business here and highly recommend anyone else to visit this store as well. Thank you Harley Davidson! read more

Bought a bike Mitchell's Harley Davidson Skully was our salesman, he helped us out on getting the bike of our dreams, and even went out the way helping us get the bike delivered same day! Thank you guys everyone was very professional and very friendly sincerely Mario and Angela Wilson read more

Mitchell's Modesto Harley-Davidson - Harley Bike - Motorcycle Dealers Near Me - Modesto, California

Service department is excellent and better prices than any other dealership I have visited.

Thanks to skully I got onto the bike I wanted fast and easy, great place to buy a bike! read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

The sales person Skully was super great to work with on the order and purchase of my new 2021 Road Glide Special. He kept me informed and updated through the production and delivery process from the factory. The day my family and I showed up to pickup the bike we were all treated like family at Mitchell's! It was a wonderful experience all-around! read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

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Stephen , and John met, and exceeded my every expectation. Many needed repairs were made to my slightly older previously neglected by me soft tail. John spotted a leaky clutch cover that I had forgotten to tell him about that he repaired with a new gasket. I really appreciate the entire service department and parts counter folks polite professionalism and knowledge the equipment they work on. . I am very satisfied with their high quality work and service. Dan read more

I went there to trade in my bike and to buy a newer bike was immediately helped by braelynn who did an awesome job above and beyond sent me stats on parts and helped me decide which bike was rite for me had a great attitude and didnt pressure me into buying what I didnt want john the manager was awesome they worked as a team to help me get what I wanted and still at a affordable price I am more then happy with my purchase thanks guys read more

The service department is very disappointing, riders in-transit (those on long trips and from the local area) usually get assistance to continue their trip but that is not the case here. The younger guy at the counter started off talking about a 2 hour diagnostic with work taking up to 4 hours when I simply asked them to take a look at the ignition switch. You can tell when someone doesn't want to handle your work and this was the case here. Bikers beware. read more

I've been into the dealership on several occasions and have always received top notch service. I mostly go in for parts but I've never had to wait more than a minute for assistance and the employees always act like they are happy to help. I'm confused by the negative reviews about bad customer service as this hasn't been the case for me at all. My latest trip to the dealership was for my buddy that was interested in purchasing a bike. The sales staff were great and extremely accommodating. I would not hesitate in the slightest to do business there in the future. Edited to add: I forgot to mention, my buddy wasn't planning on buying a bike that day and neither of us was prepared to make the long cold trip to his house with the bike. It was late December. They arranged to have the bike delivered even though it was already after closing time and were happy to do so. read more

Mitchell's Modesto Harley-Davidson - Motorcycle Dealers Near Me - Modesto, California

I cannot recommend this dealership. I've not had any problem with their service or parts departments, but I know men who have. However, the sales department has missed out on 2 opportunities to sell me a bike due to sexism, racism or both. Both times they didn't take me seriously. Luckily, there are plenty of other Harley dealerships in Northern California who don't care what you look like, as long as your money is green! read more