I have a 1970 Nova that needed to get a new headliner and some weatherstripping installed. After…read moreshopping around with the local automotive upholstery shops, Mr. Jimmy D says he can do it for about $450 (which is $200 higher than anyone else quotes me). Per his website and his claims it seems he's been in the business for a while, so i decide that you get what you pay for and the extra $ will be worth it. Mr. Jimmy D tells me to drop it off on a tuesday morning and it will be done that day since i already have all the parts. So I get to his shop and it literally looks like a Goodwill store has exploded in his workbay: broken exercise machines, an old q-bert acade game, sporadic articles of clothing, etc. Nevertheless i Decide to stay the course and leave my car there, even after Mr. Jimmy D tells me its now going to be about $550. I call later that day, he tells me to call back wednesday. I call wednesday and he tells me to call back thursday. I call thursday and he tells me to call back friday. I call back friday and he says it should be done saturday by noon for sure. I show up on saturday as told, and i see the following: -broken ORIGINAL and WORKING dome lamp (not working now!) -improperly glued driver's side c-pillar interior (bubbles galore) -broken glove box latch (?!?) -driver's side door weatherstripping not completed and peeling off -soaking wet floormat (Mr. Jimmy D left the windows open while it rained) And no discount or reduced fee due to any of the above. The headliner looks pretty good, so i guess it wasn't really a complete loss, but i don't think i would return or recommend him to anyone else.

There is something fishy about this business. After we hired him to replace the top to our…read moreconvertible, the owner promised to send the receipt and warranty immediately after the work was done. He failed to do it...3 months (and many "it's in the mail" phone calls) later we stopped by to just pick up the paperwork and he became belligerent. Yelling and screaming obscenities was an extreme reaction to asking for a receipt, We do NOT recommend this business.

Diagnosed the issue, gave me options and expected results. No nonsense and very experienced in my…read moretruck's transmission and the why. Quoted price was what I paid and they got it done promptly. Very satisfied with service provided

While driving on a 2 month vacation with all campsites prebooked and paid for, our 40ft motorcoach…read moretransmission light came on. We were stuck on the side of the highway and had to be towed an hour to the AG Transmission shop in Oakdale, CA. Of course they were busy, but Frank worked his magic and was able to fix our broken wires the very next day. It was time consuming plus Michael, David and others helped the tow driver back in from a very busy street with our "tail" extremely low to the ground. We can not thank all the crew enough for their efforts in getting us safely back on the road again in such a timely matter, saving us lots of bucks by not having to cancel any more campsites. A successful fix and great customer service!

Very nice people who are trustworthy. They will give you honest answers and if it's something the…read moreare unable to do they are very upfront. Would recommend this place.

These guys are great mechanics and handle all my repairs in a profession and timely manner. Been…read moreusing them for the past 15 years I've been in this town. I have tried them all trying to save a buck but I have learned you get what you pay for. So I highly recommend them.

Mike, the manager of this store is WONDERFUL! He hires employees that are able and willing to work…read moreat ensuring that you have a very satisfactory shopping experience here. I recently needed his help with an item that I had purchased and he went out of his way to make sure that I was satisfied with the product and service that I had received. It doesn't matter whether you need a battery, new windshield wipers, a light or any other part or accessory, the staff here makes sure to look up your vehicle information and then provides the options that will work for you. With many choices of where to shop for your vehicle parts, I HIGHLY RECOMMEND that you shop here. I will continue to be a loyal customer and will always make this my store of choice for all of my automotive needs. They deserve an A+++

Mike Tidmarsh, very rude and no customer service knowledge whatsoever. I arrived at the location 5…read moreminutes after opening, came in for a simple diagnostic reading on my challenger. No welcome vibes, no simple "Hey Good Morning, how can I help you?"! So Mike insisted that it'll be a five minute wait, I notified him I have a toddler and will be waiting in the car. 15mins later went back inside and Mike acted so dumbfounded that he forgot about me waiting in the parking lot. Another employee stepped in and helped. Very professional for a store manager. 0/10 Wouldn't recommend this place to my worst enemy!

These guys are always helpful willing to even get their hands dirty to help replace a part or test…read morea battery! Thanks guys for excellent service

In my opinion this is the cheapest auto parts store in Oakdale. The customer service is always…read morefriendly & helpful. They usually have what you need in stock, so you don't have to wait.

I had a set of of tires mounted and balanced, for my 2017 Indian Road Master. The did a great job,…read moreand returned them to fast. Very pleased. Thanks, Larry

Just wanted to ask 2 questions and I got lectured about how much time he doesnt have. I couldve…read morebeen off the phone by the time he stopped complaining.

Always great service. Helped find some very uncommon tractor parts. Saved tons of time and money.read more

Stopped in for snow chains on our way to Yosemite. The guys were super helpful. They came out and…read morelooked at the tires and sold us the appropriate cables, since chains aren't recommended for our car. This store also has a policy as long as we don't open the package, we can return the cables to the store and they'll just charge us $25 "to rent" them. Bottom line: If you need chains to go into Yosemite in the winter, I'd recommend stopping here.

Went to purchase battery. They price matched Costco for a three year warranty. I was OK with that…read more Came in 3 weeks later because it died. I was still in the first 30 days of buying the battery. They said in order for me to use the battery warranty I had to wait one hour for the to try and charge it back up. If I had purchased it from Costco I could of gotten my money back and then just got another one with 3 year warranty. Costco is the only way to go for a vehicle battery.

Okay - Big thumbs up for this Kragens! I was camping with my family last week and found that when…read morewe went to launch our boat the batteries were dead - boohoo! I thought we'd purchased them from Kragens but I couldn't remember. The employee working was James (I purposely wrote down his name because he did such a good job!) - he was so patient with me. I had him try spelling my name several different ways and he didn't really mind, or at least he didn't appear to mind. Anyway, he was able to help us charge the batteries; and we had a great time on the boat! Kudos to Kragens for hiring this James guy!

good people but parts are just too expensive. You can almost buy a brand new part for the same…read moreprice. I think they are doing bad on finances so they have to bump prices up. Come there if you are desperate.

Call down for parts paid for two 5.3 truck motors from the buissness they went through new…read moreownership and I talked to new owner it was a about 3 weeks I went to pick them up and they said they threw them away! I was will you work with them even though I knew it was a lie, I mean those motors are good even if they are blown with everybody doing LS swapped into the Classic Cars I asked them if they could at least work with me and give me a transmission that I can use later on down the road considering I own a shop and have done plenty of business with this company they were completely rude and disrespectful I would not recommend this place to anybody I've never wrote a bad review ever this is my first one star

This had to be Chris's first job working with the public because the customer service experience…read moremissed a basic principle. I've never been in an establishment where the customer standing at the check-in/check-out counter was put on hold simply because the service desk phone rang. The person who took the time to come into your business deserves your full attention until their transaction is complete. If the phone rings, politely place the caller on hold and finish helping the customer who is already in front of you. This isn't my first visit to HK-KTM, and my previous experiences have been much better, so I'm not going to judge the entire business based on one interaction. I'm chalking this up to a new employee who hasn't yet learned that great customer service starts with taking care of the customer who's standing right in front of you. A little coaching on customer service etiquette would go a long way. "RA" welcomes you!

Purchased a motorcyle, rightoff the floor, it had issues. A week later and still not fixed. I…read morebought it new and haven't had it since I purchased it. Went in on Saturday and was told it would be ready that afternoon but not to go, they'd call me. Never heard anything from them. This is my second purchase from them, but it will be my last.