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Mitchell Ranch

3.0 (3 reviews)

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SKECHERS Warehouse Outlet - Very comfortable. Sketcher sandals

SKECHERS Warehouse Outlet

(4 reviews)

I was very disappointed with the lack of customer service that I recieved at the hands of Heather…read morethe store manager today. I purchased two pair of shoes, they had a sale for buy one pair at full price get the 2nd one for 1/2 off three weeks ago. One of the shoes had a manufacture's defect and the right shoe in the toe area was ripping. These sneakers were $104.99. I took them to a shoe repair shop and I was told basically it was a entailed repair and it would cost $30.00. Since the shoes were less than a month old I called the store this morning and spoke to Heather, the store manager. She was helpful on the phone. She checked to see if they had the same shoe in the store and found it and put it aside for me. I was initial impressed with her. BUT, it didn't last. When I arrived at the store I found the same sneakers in black and wanted to additional purchase them as well as exchange the defective pair. There are two huge signs in the window buy the first pair at regular price and get the second one at half price. I asked Heather if I could purchase the additional pair at half off. She said yes! Then when we got to the register and she looked at my receipt she changed her mind and said I had already purchased a pair at half off at the time of the initial transaction. I was in SHOCK! Where is the customer service!?! I was again purchasing a new pair of shoes at full price!!!! I should have been allowed to buy the second pair at half off. I was a very happy customer of this location. I have bought all my families sneakers at this store since they opened it. I will never be back again. I will drive to any other location. After all the money I've spent in that store to not be given the slightest customer service gesture is absolutely unacceptable. And lets' not forget that the whole reason this happened was I purchased a pair of shoes for over $100.00 that were defective! Heather should be ashamed of herself and in my opinion is totally unqualified to be a "manager". She needs training in "customer service" at the very least! Come on Sketchers replace this women!!!!

Went with my husband to Sketchers on Strength Ave in New Port Richey, FL. My husband bought…read moreseveral pairs of shoes there. He wanted me to purchase Sketchers ,we are both elderly. Meagan helped both my husband and I. Meagan is a great person, helpful,and patient. We will definitely come back,thanks to Megan. It was a great experience.

Mitchell Ranch - shoppingcenters - Updated May 2026

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