Visited Arizona for family and they recommended this place. Was really thrown off with the loud, punk music when walking in. Super low rating for the horrible customer service and long wait. My family and I came with only 2 other customers in front of us (4 drinks). We ordered a big order and even wrote it down to make it easier. The girl at the register, Alyssa (glasses and dark skin tone) was nice and took our order quick and even double checked before charging. The guy (long hair, loose Hawaiian shirt with coconuts and painted nails) in charge of drinks was really unprofessional and really took his sweet time with everything. It took him 10 mins to make like 3 items. They hadn't started our items until 10 more mins after he had finish. There was another girl (white and wore glasses) who could've helped him make all these items. A long list of drinks needed to be made and more customers came. The workers were REALLY slow, chatted on the phone, broke glassware and changed the music a couple times during all this. My family and I waited a long 40 minutes. The worst part of it all was the guy who had the audacity to make it seem like OUR fault by commenting in a sarcastic tone "Next time order online to avoid the long wait." When there shouldn't have been a long wait in the first place. When we got home we realized that they messed up two of our orders. Horrible customer service and management really needs to deal with the staff that ran the store tonight. I feel real bad for the next 10 people that had to deal with the wait. Really wish I could go back and get a refund plus our 10% tip back. read more