These people are not licensed and bonded plumbers, and I mistakenly assumed they were. Do not make…read morethe same mistake I did! Their technicians moved our water heater to make room for the water softener they installed and cracked the water heater's inner tank during installation. Additionally, when moving our water heater they decoupled a joint in the water heater's exhaust line, therefore causing carbon monoxide to vent inside, instead of outside. I was reassured Culligan would handle everything and resolve the damage done by their poorly trained technicians. Genuinely thought they were going to step-up and make everything right, but it has been the complete opposite experience. Technicians came to our home and confirmed the installation was done improperly and said their manager would reach out with a resolution. Instead the manager avoided the situation and dodged calls until I was able to reach out to their insurance provider directly. I've had an open insurance claim with them for nearly two months and to date, our water heater has failed, which I paid to replace, and their equipment is still in our home, they have not picked-up, even though they were told the equipment was to be removed during 30-day satisfaction period. Again, they are not licensed and bonded plumbers and do not know what they are doing. Responding to Culligan: Once you sent two senior Culligan technicians to inspect the damage, which they confirmed the damage and your failed Culligan installation, I was told a Culligan manager, Adam Melson would handle the situation, implying direct resolution for the damage done by Culligan; instead he was never available when calling directly nor would he return calls. You clearly avoided the situation, and it was only after I initiated an insurance claim, on your behalf, did he return a call. For what it's worth, or to whomever reading, only your sales representative and technicians that inspected have apologized, nor you or Adam have apologized or even feigned any empathy for the damage done by Culligan. Your response here equally reflects the lack of care and recklessness Culligan offers when being invited into someone's home. The damage occurred in June 2026, and according to your insurance provider they are still investigating, which one can only reasonable assume it's because of delays and dishonesty on your end. You yourself have pictures showing our water heater was undamaged prior to installation, have you shared those with your insurance provider?

Without a doubt, the ABSOLUTE worst customer service that I've ever experienced. The ladies…read more(receptionists) that answer the phone, are complete idiots! They can't even do basic math. Very rude and very unprofessional.

Fred made his annual service call. On time, professional and this year wearing a mask…read more Fred is always provides great advice and is a wonderful resource. Highly recommend AIM and especially Fred.

Wonderful product and service. Fred is fantastic. Been dealing with them for several years and…read morewe are very happy.

Good service and prompt scheduling.Reasonable prices as well.... photos included ...all new parts…read moreincluded

He does good work and my insulation works as it should…read more He's fair and does the job asap I recommend him for any plumbing issues.

Warning, Do Not Use this business. They do not Know what they are doing. Totally incompetent…read more The inside of this business is totally disgusting, and nasty. It smelled like wet dog. I think they are living in this building. I will be contacting the Health Department. I would give AQUA Systems a ( - 5) if I could.

We had Aqua Systems install a new water softener in 2024, and the soft water has been great. This…read morepast weekend, I saw water on the garage floor near the brine tank, and later in the evening, no soft water in the house. I was able to contact Rheese, their service technician who is an awesome and intelligent young man. He came out to our home in the early afternoon, and we were up and working again in 30 minutes. Fortunately for us, Rheese detected one issue quickly, but decided to run the system and realized there was an additional issue caused by ants in a fill line. I highly recommend Rheese and Aqua Systems for your next water softener! Douglas A.

Got them to test the radon through a state run program last year , they cover the radon monitor…read morewith some some cloth and put them close to the door .. the results came out low but the results as 1 but i got a result from a company i paid myself and result came over 5 pci.. i never got the coverage for radon mitigation because of their result .. dont get this company i warn you

Helpful and friendly, I called and there was someone over to do a water test within hours. Tyread more

I contacted them now over a week ago. When I called I was transferred to another person, I left…read morehim my details on his voice mail and asked him to call me back. Still have not received a return call!!

I highly recommend this business for any of your water testing needs and I'm happy to be the first…read moreto add this small company in Yelp. Although it is located out of Fort Wayne, IN, I worked with the representative from the South Bend location. The representative is named Dian and I cannot say enough great things about her work ethic and her ability to explain the issues in a sensible manner. She was always available by phone and text (even after normal work hours!) to assure I was getting the best service. We need to have the well water tested at my Dad's home as part of the VA loan selling process. We had a slightly elevated arsenic level over the EPA standards and Dian worked with me to better understand the situation and walked me through the process on how to remedy the situation according to county guidelines. Customer service like hers is rare these days and that is why I am giving a "first to review" shout out to this company and Dian as its exemplary representative. If you have any water testing needs, this is the first place to call!

Starting with the initial sales call, very friendly and no smarmy pitch. Installed within a week…read moreand the installer was very friendly and professional. About a month in, we had a minor issue on Christmas Day so I filled out the online contact form, crossing my fingers that they would get back to me next day. Within a half hour I got a call from the owner! Again - on CHRISTMAS DAY!! Service was out the next day and took care of everything. Super impressed and am so glad I chose Hawkins!

Hawkins is a fantastic company to work with. Everyone from the people answering the phones, to the…read moreperson who came out to test our water, to the technician who installed our equipment were courteous and thorough. Calls and questions were handled promptly and our water has never been better. We would not hesitate to recommend them to anyone. Bill F.

Needed a water softener replacement badly for a while. Called Larry's number and was quickly…read morescheduled for a visit to check it out. He is prompt, professional, knowledgeable, friendly, and patient. His wife is a very nice lady and quick to return calls. I would never use anyone else after this experience. I am so thankful for Larry and his service. As soon as everything was installed the results were instant. He goes above and beyond. He even helped my dad bring in groceries lol If you need help with what they provide, this is the way to go!!!

Larry's came out Thursday, on time and fixed my softener. It was a minor repair, he was able to fix…read moreit fast, was very nice, changed $60.00. Last time I had someone out to look at it was over $100. And no repairs were made, just reset it! Will only use Larry's if need something again

Kevin Canney came to my home the day I called to say my old water softener had quit working . He…read moreshowed me the metal filings and said this particular water softener was no longer being manufactured and with the age being 13 years it was time to replace the softener. I had a time crunch requiring the new softener to be the next day. Kevin assured me the unit they sold would be great and could be installed the next day! Perfect for me. The installer who came the next day was very kind and professional and within less than two hours my new one was installed and ready to go and my old one was hauled away. Canney's Water Solutions has been delivering salt to me for the past 13 years so I knew I could trust Kevin Canney to take good care of my needs for the new softener. I recommend Canney's Water Solutions for your water softener needs. Great value....great service!

Canney's has always provided prompt, competent, and friendly service. We have used them for years…read morefor our water softener and the delivery of water softener salt. They even helped fix a plumbing error committed by someone else!