1. Mirrors and Beyond

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    Chicago, IL

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    Mirrors and Beyond

    4.0 (1 review)

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    13 years ago

    I had nice beveled mirrors installed in my basement by this company. I found them to be professional, prompt and reasonably priced.

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    Ashland Glass & Mirror Design - Glass Railing in Matte Black

    Ashland Glass & Mirror Design

    (123 reviews)

    Lakeview

    Hi Ashland Glass,…read more I'm writing as a recent customer regarding my interaction with Patrick. Unfortunately, the experience was very disappointing. During our communication, he was dismissive and made a comment implying that I didn't understand due to my gender identity, which I found inappropriate and unprofessional. It's unfortunate, as this could have been a great partnership. Based on this experience, I will not be moving forward with your company. I hope this feedback is taken seriously and leads to more respectful communication with future clients.

    This is a real experience I had. I took a window on 6/23/26 to a fix broken glass on a window…read morepanel. I picked it up today 6/26/26. The glass was repaired, but they did not put my ADT security sensor back on the window frame. For people who have ADT system will know, it takes two pieces of sensors to line up on the window in order to activate the alarm. I called and spoke with a person. I told him what happened, but he pretty much blaming me. He said that I told them I have the ADT system on my other panel. Yes I do, but it is only one of the two pieces. I told them there is another sensor on the window panel that they fixed it. I asked him just to look for it. He did not. He blamed me, and said he was talking to me in a nice way. I told him all I asked is for him to look for it, but he did not. I wasn't rude at all, all I asked was that if he can look for it. If you are in the glass and mirror business, you should know that the metal piece on the window panel is the sensor for a security system. Now my security system is not working properly at all. I already paid in advance. It is pretty much he said I said. I lost because I paid for the services but now I have to pay more for ADT to fix the security system simply because of a window panel. I hung up the phone call because it is getting nowhere. I just want to warn you that if you are using their services, make sure you take pictures and write down everything you have. I have no doubt that the owner or person will twist the whole truth, it is what my experiences, and I will not recommend this company.

    Mirrors and Beyond - glassandmirrors - Updated October 2026

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