During my Brazilian, the wax kept getting stuck and ripping over very sensitive areas. However, on…read morethe left side, it was by far the worst. 4 times, she put more wax over the large, stuck peice with no success. Then, she tried to rip the chunk of wax piece by piece, then tried to cut it off, both of which were extremely painful. I was trying to stay calm and hold back tears but was sweating profusely and shaking.
She kept apologizing, saying "I'll never forget this", then blamed the thickness of my hair and told me this could be prevented if I purchase the salon exfoliating wipes.
After 20 mins of failed attempts, she called in her manager. While I was on the table still, they used me as a "teaching moment" or training. If the technician needs training, why is she working with paying clients? Finally, they got it off and had to leave patches of hair because my skin was inflamed.
I was trying to stay calm to not make the technician feel bad, but she should not be working with clients. During my wax, I feared serious injury and did not feel safe.
I was expecting to have my service comped and was shocked when it wasn't. So, I paid and left a tip, I really didn't know what to say.
I've had many waxes before at 8 different salons but NEVER an experience like this. This felt unsafe and reckless. I'm disappointed in the training of the staff. I should not have had to experience this. I most likely won't be getting a Brazilian again... at European Wax or anywhere else.
Please, please, please do your research before booking with European Wax.During my Brazilian, the wax kept getting stuck and ripping over very sensitive areas. However, on the left side, it was by far the worst. 4 times, she put more wax over the large, stuck peice with no success. Then, she tried to rip the chunk of wax piece by piece, then tried to cut it off, both of which were extremely painful. I was trying to stay calm and hold back tears but was sweating profusely and shaking.
She kept apologizing, saying "I'll never forget this", then blamed the thickness of my hair and told me this could be prevented if I purchase the salon exfoliating wipes.
After 20 mins of failed attempts, she called in her manager. While I was on the table still, they used me as a "teaching moment" or training. If the technician needs training, why is she working with paying clients? Finally, they got it off and had to leave patches of hair because my skin was inflamed.
I was trying to stay calm to not make the technician feel bad, but she should not be working with clients. During my wax, I feared serious injury and did not feel safe.
I was expecting to have my service comped and was shocked when it wasn't. So, I paid and left a tip, I really didn't know what to say.
I've had many waxes before at 8 different salons but NEVER an experience like this. This felt unsafe and reckless. I'm disappointed in the training of the staff. I should not have had to experience this. I most likely won't be getting a Brazilian again... at European Wax or anywhere else.
Please, please, please do your research before booking with European Wax.