Regarding your request for a refund on your service contract: please understand that these…read morecontracts represent a commitment to ongoing professional care and maintenance. We will review your account to determine if a refund is warranted based on the terms of your agreement and the services already provided. I will contact you once this review is complete to discuss the next steps. Kevin Amdahl. Mr. Amdahl, This was a previous response to me. You said in it I will contact you. I had been waiting for you to contact me and when you did not contact me just like all other times I was told someone would look into this refund and I never heard back from anyone I posted that review on yelp. Yes, I think people should know when a client is ignored and your company does not respond or even contact me when the person I was working with is no longer available to see me. After the rude encounter with another employee taking the scheduled appointment I was told only a cleaning would be done and the was no time to do a service adjustment. She did not make any arraignment for me to see someone else. No call, text or email advised me about getting my hearing aids serviced. When I stopped in the front office said they would check-in about a refund even if it would be partial based on my last appointment. I never heard back from the St. Cloud office. I don't like leaving negative reviews but based on the way I've been treated as a client and then ignored I felt it necessary to get a response. Also to bring to your attention that something in the way of customer service was missing at the St. Cloud office. The way the service contract was presented to me it was like one appointment would cost as much as the contract and when I only got a cleaning it upset me that was an expensive cleaning. Thanking you for your further review of this. Peter Knutson

I was aware of the occupational hazard to hearing of being a Dentist and I have enjoyed music my…read moreentire life, but I was only in my early 50s and doing fine...Right? I did get a bit frustrated sometimes when people mumble, especially girls..Why don't they speak loud and clear like me and why can't my family leave the TV at a reasonable volume? I reluctantly agreed to a hearing test at the urging of my daughter. I am bald so hearing aids are out of the question..Right? As a health care professional I was aware of the fact that Hearing aids improve mental focus and slow dementia and I'll admit things weren't coming as quickly and easily as when I was younger. Hearing aids have opened up a whole new world adding richness to my life. People no longer avoid talking with me and started treating me with more respect like I was suddenly more intelligent! Best of all I am now enjoying hearing my beautiful wife, children and grand daughter as never before. I m still surprised when I talk to people about them and they are shocked when I take them out to show them saying "I can't believe it.. I never saw them" For Pete's sake I'm bald and don't like hats. I wasted time and money trying discount in ear amplifiers but finally realized this is very similar to Dentistry..Its a service not a product. There's a huge difference in the end result depending on the provider. Fortunately I eventually found Amdahl Hearing Center. Thank you for your excellence in service and kind understanding. My life is fuller thanks to you Dr Chuck DDS

The check-in process sucks and the red head behind the desk is an argumentative bitch. I asked her…read moreif the clinic could scan my cards and do the check in process and not only did she say no, she couldn't have left it at that, she scoffed at my question and said 'I've never in my life been to a clinic where the front desk scanned your cards and filled in your medical history.' I tried pointing out that the medical staff has always done that for most of my life and she STILL argued with me. What a horrible customer service employee! She is in the WRONG JOB! SO, Maple Grove ENT is paying 2 employees to stand behind the desk and giggle and gossip with each other while their paying clients have to process their own check in and medical history and not only won't do it for you when asked, they yell at you and tell you how wrong you are to have even asked.

I was again having Chronic Ear issues and made an appointment here to be seen. I saw Lindsay a PA…read morewith the practice. Lindsay was very caring and willing to listen to my story of my right ear. We came up with a plan which was reasonable and went from there. I did appreciate they had a hearing test area and I was able to get a test during my appointment and didn't have to go somewhere else it come back. Ann helped me with this and was very kind and helpful. They do have a couple of other locations as well Coon Rapids and St Louis Park. I was able to get into the Maple Grove location in a timely matter. I would highly recommend this clinic to try to get to the bottom of issues they really seem to know what's going on. Thank you

My husband and I both saw Dr.Stone in 2020 to have our hearing needs assessed. My husband was…read morealready wearing hearing aids and was curious about new options that might give him even better hearing. I'd already had my hearing tested and wasn't convinced hearing aids would really benefit me. Dr. Stone spent a lot of time educating us on the technology, the options and their pros/cons and the costs. I was able to walk out of her office with two options on loan to try before I made my decision. We have high regard for Dr.Stone.

I had an appointment with Dr. Stone at Affinity because of a worrisome hearing concern. I was truly…read moreimpressed with the knowledge and caring she provided. She thoroughly explained why I was having trouble hearing out of my left ear. Then she tested my hearing in a very professional way. This experience was much better than one I had experienced at my local clinic in Elk River. Great place

I have been with SoundPoint for 10 years or more and I am a user of hearing aids for 55 years…read more Having lived in several different communities, I have had experience with a number of different hearing aid dealers including those connected to a hospital. SoundPoint is the best dealership I have experienced. Appointments are readily available. Technical and clerical staff are both friendly and competent. Of course there is always the temptation to go to a big box stop for a cheaper price and I did this once but the service is not there. Leland E.

WORST customer service on earth. Rude & incompetent manager & employees. My 87 year old mom ordered…read morehearing aids. First time she arrived for pickup, they gave her an unmatching set (two different colors and sizes); second time they called that the replacement set was in. When mom drove all the way for her appointment, the hearing aids had actually not arrived at the store. For the third appointment, my mom got lost and was a few minutes late. After making her drive there for two previous appointments that wasted her time due to their incompetence, they actually refused to help her and insulted her and made another appointment for a week later. We took our business elsewhere. DO NOT USE THEM!!!

sadly we made an appointment and told the receptionist that my step mom had medical assistance…read more then a week later the day of her appointment we get a call canceling her appointment because they don't accept Medicaid patients. my step mom had made a medical ride appointment from Delano with a 3 day advance now she has to cancel the day of. very poor customer service. if that is their policy the front desk should know it and let the potential client know immediately. I would give them no stars if I could. notice should have been given last week not day of. so disappointing!

Marshall Rosner at Sonus has been my hearing care professional since 2014…read more The Starkey hearing aids that he fitted me with have been outstanding and his service is great! I highly recommend Sonus hearing care professionals to anyone who needs hearing aids or just thinks that maybe they're hearing is getting a little weaker.

I've been working with Soundpoint for The past nine months. I started working with them because I…read morewas mostly just curious about my hearing. I had the usual warning signs. TV was too loud, crowded rooms were difficult to hear conversations etc. I was only 52 how could I possibly need hearing aids? Amanda, the technician who did my original screening and fitting was so thorough and helpful and teaching what was going on and what changes would occur in the future. I felt excited to address the issue early rather than wait. I felt no pressure whatsoever from Amanda. When I had a few minor issues with getting things adjusted at first, I realized I chose the right people to work with. They didn't just say hear you go and then vaporize. They worked hard with a product they believe in. I generally like to work with professionals that I have been personally referred to. Amanda made me feel like I discovered a secret on my own. Do yourself a favor and have a screening appointment.

I've been with this company since I got a hearing aid in about 2006. I lived in White Bear and used…read moreanother outlet. I moved to Coon Rapids and saw them last year for cleaning in the Coon Rapids center. Just recently 2017 I had an appointment to have a hearing test. The test went well. My hearing has deteriorated. I was ushered into an office with a Sharkey professional and shown some really good hearing aids. However, the price is very high. Subsequently, I complained about the price and was told that they would research less expensive units and they would notify me when they had news. That was 3 weeks ago and I have not heard from them. I am looking for care elsewhere.

I received an offer in the mail for a 25 dollar gift card if I went in for a hearing test. I did…read more But I never received a gift card. There may be hearing aids in my future but they will certainly not be from this company. [UPDATE] Cards received with an apology.

Miricle Ear hearing aids are easy to wear and easy to charge. They're really unobtrusive, I have…read moreshort hair and no one even notices them. The hearing professionals are very knowledgeable and supportive. Follow-up care is free. If there is a problem, one can get a speedy appointment to correct it.

I went from running marathons to sudden chronic pain that was so bad I could barely go for a walk…read morearound my block. I visited this location with the hope they would listen to my experience and help find a resolution. The doctor spent about 15 seconds listening to me, rattled off a bunch of conditions asking if I had them (which idk that's why I was there....?) and then sent me on my way. He laughed in my face when I asked if it could be something in my home environment making me sick. And then he told me I wasn't really sick. When I read the after visit summary, I was shocked to read the assessment was that I have anxiety and depression and need to be referred to psych. That was never even discussed in my 4 minute visit and I was disgusted to see my physical pain and life disruption to be dismissed as "all in her head!". Save yourself the visit bill and find a clinic who actually cares to listen to patients.