I have been with SoundPoint for 10 years or more and I am a user of hearing aids for 55 years…read more Having lived in several different communities, I have had experience with a number of different hearing aid dealers including those connected to a hospital. SoundPoint is the best dealership I have experienced. Appointments are readily available. Technical and clerical staff are both friendly and competent. Of course there is always the temptation to go to a big box stop for a cheaper price and I did this once but the service is not there. Leland E.

WORST customer service on earth. Rude & incompetent manager & employees. My 87 year old mom ordered…read morehearing aids. First time she arrived for pickup, they gave her an unmatching set (two different colors and sizes); second time they called that the replacement set was in. When mom drove all the way for her appointment, the hearing aids had actually not arrived at the store. For the third appointment, my mom got lost and was a few minutes late. After making her drive there for two previous appointments that wasted her time due to their incompetence, they actually refused to help her and insulted her and made another appointment for a week later. We took our business elsewhere. DO NOT USE THEM!!!

I was aware of the occupational hazard to hearing of being a Dentist and I have enjoyed music my…read moreentire life, but I was only in my early 50s and doing fine...Right? I did get a bit frustrated sometimes when people mumble, especially girls..Why don't they speak loud and clear like me and why can't my family leave the TV at a reasonable volume? I reluctantly agreed to a hearing test at the urging of my daughter. I am bald so hearing aids are out of the question..Right? As a health care professional I was aware of the fact that Hearing aids improve mental focus and slow dementia and I'll admit things weren't coming as quickly and easily as when I was younger. Hearing aids have opened up a whole new world adding richness to my life. People no longer avoid talking with me and started treating me with more respect like I was suddenly more intelligent! Best of all I am now enjoying hearing my beautiful wife, children and grand daughter as never before. I m still surprised when I talk to people about them and they are shocked when I take them out to show them saying "I can't believe it.. I never saw them" For Pete's sake I'm bald and don't like hats. I wasted time and money trying discount in ear amplifiers but finally realized this is very similar to Dentistry..Its a service not a product. There's a huge difference in the end result depending on the provider. Fortunately I eventually found Amdahl Hearing Center. Thank you for your excellence in service and kind understanding. My life is fuller thanks to you Dr Chuck DDS

Regarding your request for a refund on your service contract: please understand that these…read morecontracts represent a commitment to ongoing professional care and maintenance. We will review your account to determine if a refund is warranted based on the terms of your agreement and the services already provided. I will contact you once this review is complete to discuss the next steps. Kevin Amdahl. Mr. Amdahl, This was a previous response to me. You said in it I will contact you. I had been waiting for you to contact me and when you did not contact me just like all other times I was told someone would look into this refund and I never heard back from anyone I posted that review on yelp. Yes, I think people should know when a client is ignored and your company does not respond or even contact me when the person I was working with is no longer available to see me. After the rude encounter with another employee taking the scheduled appointment I was told only a cleaning would be done and the was no time to do a service adjustment. She did not make any arraignment for me to see someone else. No call, text or email advised me about getting my hearing aids serviced. When I stopped in the front office said they would check-in about a refund even if it would be partial based on my last appointment. I never heard back from the St. Cloud office. I don't like leaving negative reviews but based on the way I've been treated as a client and then ignored I felt it necessary to get a response. Also to bring to your attention that something in the way of customer service was missing at the St. Cloud office. The way the service contract was presented to me it was like one appointment would cost as much as the contract and when I only got a cleaning it upset me that was an expensive cleaning. Thanking you for your further review of this. Peter Knutson

sadly we made an appointment and told the receptionist that my step mom had medical assistance…read more then a week later the day of her appointment we get a call canceling her appointment because they don't accept Medicaid patients. my step mom had made a medical ride appointment from Delano with a 3 day advance now she has to cancel the day of. very poor customer service. if that is their policy the front desk should know it and let the potential client know immediately. I would give them no stars if I could. notice should have been given last week not day of. so disappointing!

I took my father to see Sean Foley at the Hearing center two weeks ago. My dad, for the last few…read moreyears has been struggling to hear. He has been laughing less and he has a great laugh. So grateful that we had Sean to walk us through the process. You know when you run into someone who is caring, passionate and committed and they are just impressive. That's Sean, I learned more in hour about hearing then in my life time. long story short my dad got his hearing aids today. After Sean toned them to my dads exact needs, my dad could hear, his eyes were filled with excitement. We are so grateful for Sean's care of discussing this issue with my father. For explaining and demonstrating how to use and care for my fathers little miracles. I took my dad and mom to the coffee shop next door and he really started to smile and laugh and give me a hard time. Thanks Sean!

I have been going to Audiology Concepts for years and this time Jeff King helped me. He was able…read moreto adjust my hearing aids and it sure is nice to hear again, thanks to him. Everyone that works there are all so nice and friendly.

Best decision ever to switch providers! Dr. Bethany is wonderful! I should have made this decision…read morelong ago!

I've been going here for three years. The service is above my expectations. These are my third set…read moreof aids and far and away the best.

From the owner: Audiologists Hearing Center, Inc., clinic provides a variety of hearing healthcare services…read moreincluding hearing assessments and rehabilitation, education and counseling. We have been serving the needs of the hearing impaired population since 1986 with a convenient location in Edina, MN. We formed our company out of a true appreciation for serving the needs of individuals with hearing loss. Our caring environment, and state-of-the-art, comprehensive diagnostic testing facility is designed with hours and services to put your needs first. Our diagnostic and rehabilitative services include: Comprehensive audiological evaluations Assisted listening and signaling devices Impedance and tympanometry Counseling and rehabilitation Hearing aid prescription and fitting Swim molds, ear molds and noise protectors. After your evaluation we will help find the right hearing product for you ranging from traditional analog devices to 100% digital and programmable hearing aids!

Nobody is better than Kim. 7 years experience with her and still going back. Excellent exams,…read moreterrific explanations, a full range of aids and associated equipment. Why go to a place where you will see a different person who knows nothing about you each time?

Kim went out of her way to help me purchase the perfect hearing aids. I definitely and highly…read morerecommend Hears to U, Hearing. Don't waste your time with anyone else.

Given time to reflect on our experience with Dr. Johnson - I feel I didn't give him the benefit of…read morethe doubt he deserves. This one incident shouldn't represent his entire level of care - nor was it completely fair to his scope of practice as a GP. Our case fell squarely in the realm of rare and unlikely; outside General Practice and he was doing well to get us referred to a specialist as quickly as he did - making sure the issue could be addressed as quickly as possible. I don't expect many (if any) GP's would have done any better in his shoes. We still frankly don't know with any certainty that the SSRIs prescribed were the cause - only that the symptoms gradually faded after she stopped taking them - there was no good way to test for any of this. If anything this should serve as a cautionary tale to carefully research medications and the importance of strong patient advocacy in care - less so a personal rebuke of a Doctor trying to serve his patient the best he can. It took a great deal of time for my wife to find a physician she felt safe with and genuinely cared for her well-being. He's consistently taken extra time and never given her the impression he was just churning her through to get to the next patient - he genuinely engages with her during her appointments.