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    David Johnson, MD

    4.0 (1 review)

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    7 years ago

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    North Memorial Health Clinic - Golden Valley

    North Memorial Health Clinic - Golden Valley

    2.8(5 reviews)
    3.8 mi

    Staff member was walking the parking lot, going in and out of the office. I expressed my concerns…read moreto the front desk and they advised me to ignore it. I advised she appeared to be sick, stumbling in parking lot and was carrying a yellow bag that staff told me was a regurgitation bag and she had neuropathy. The incident was downplayed by the staff and NP. I was told it was not serous and that it was not an issue that this person was walking hallways and coming passing patients in the hallway. After my visit I was to wait in the room for the lab tech. After 20 minutes I opened the door to find an ambulance stretcher blocking the door to the room I was in, I watched as the loaded the staff member and took her away. The NP was in the hallway, and I advised her I had not had my labs yet and needed to use the restroom. I was directed to the restroom. Upon my return I went back to the room, sure the lab tech would be in soon. 25 minutes later a staff member came into the room demanding to know why I was still there. I explained I has been waiting for over 45 minutes for my lab tests. An acting supervisor came in along with the NP and said let's get your lab test done. I expressed my concerns for the staff member and how I was treated, exposed to staff members unknown illness who left in an ambulance. I was told I was overreacting to a slight cough, I was mistaken in what I witnessed, that they were short staffed, and that this office did not have a manager due to frequent turnovers. Later when I checked my chart notes. The NP notes stated that I was upset that a staff member coughed, and I was only there for 50 minutes in total. It did not mention that the staff member left in an ambulance and that I was forgotten for over 45 minutes. I report this and a letter was sent saying it would be looked into, and I would be receiving a follow up. Several calls and 5 months have passed with no updates or corrections to my chart

    I have gone to this clinic or its predecessors for decades and finally left to go to MHealth. You…read morewill routinely wait for an HOUR in the waiting room for your appointment to start, yet arrive 7 minutes late and be told you must reschedule (after a 20 minute drive). Every month my pharmacy waits 3-5 days for prescription approvals to be called in, while the requests (which NMMC requires by FAX) go missing, sit on desks of doctors who are on vacation, or are simply ignored even after I make extensive follow up phone calls to track them down. I have noticed fewer and fewer patients in the lot over the past 5 years and it explains a lot. So happy to have found a clinic with MHealth who can handle the details and the big picture!

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    North Memorial Health Clinic - Golden Valley
    North Memorial Health Clinic - Golden Valley
    North Memorial Health Clinic - Golden Valley

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    David Johnson, MD - familydr - Updated May 2026

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