The decline in patient care here is concerning. My kids and I have seen the same doctor for…read moredecades. Recently we have experienced the following sub par care from two doctors: 1. I made an appt for a physical and was never asked to gown up or sit on the exam table. Doctor never examined me-instead spent my appt telling me how AI has helped them cut their work in half and talked to me about a medicine I don't want or need. Clearly she gets a kick back if I go on it. At the end of my appt she told me there wasn't enough time for my breast exam. 2. Same doctor takes weeks to respond to prescription refills and referrals for pediatric eye care 3. Other OB doctor took several weeks to respond to my daughter's potential health concern regarding her pregnancy. They finally called back after several pleas for results. Causing undue stress on a pregnant mother. 4. Makes no difference if you have been their patient for 20+ years-you can't get in to see your doctor My family and I are now shopping for new doctors.

Just getting into 3800 address is a challenge. Not just me, as I ran across others on my long way…read morein asking each other where to go now. * Buildings are poorly marked from parking lot view. I never did see a sign that identified the building as 3800, I went to another address and figured it out. * There are various parking lots with signs telling why you can't park in that lot. *It was a walking maze, I met a woman who was clearly disabled as she could not find a handicapped entrance or easy entrance. * Inside I thought I would look for a cafeteria for a later stop, a few signs said they had one but wasn't clear where it was. Finally saw a sign that said it closes at 1pm. That's still lunch! * Restroom, just tried one, door lock didn't work properly, No soap in container, No hot air dryer, paper towel dispenser out of paper, no hot water. Oh yes there is sign regarding "clean hands are healthy hands". Found my waiting room which was pleasant and quiet and decorated in soft tones. Not much waiting, (I spent so much time trying to find my way it was getting late). I saw a specialist for a not to serious matter and felt rushed. I don't think I spent more than 12 minutes in his care. No one saw me out of the room.

The very best Physician care Anywhere. A place to go where " Everyone knows your name"…read more Medical care that can't be matched.

I saw Dr Jacob Liston for helping me to find the cause of my anemia. He has a great and genuinely…read morecaring bedside manner. He takes the time to address all your concerns and doesn't make you feel stupid for asking. You can typically get in to see him in a reasonable time. The ladies in the office are nice but it took one of the nurses 4 times to get my blood and lots of brusing later. If you go, ask for the russian lady with short brown hair she is the one who knows how to draw blood, otherwise good luck. **Edited, Dr Liston helped me deal with thyroid and Hpylori problems, He truly listens cares and is the best internal med dr around! Super bedside manner, TOP DOC!!

Once in a great while you can make a decision that you find yourself grateful for over and over…read more It's even more rare when you can do that while in the grip of a sinus infection. I checked into the Urgent Care at Park Nicollet, where a very helpful person asked if I'd like to check out Smart Care. She said it was a new service and virtually no wait (v. the long line at Urgent Care). I thanked her and trudged a short way down the hall. Honestly, that moment likely changed my life, or at least my health. I was treated quickly and expertly and have since made Smart Care my primary provider. I've stopped in for vaccinations, treatment for muscle strains, more stupid sinus infections and have always felt that I received the best care possible. I can easily reach out to them through the MyChart website or with a quick phone call to see if an office visit is necessary. The whole team is friendly and knowledgeable. I always feel as if my concerns are heard and acknowledged. I recommend that anyone looking for a primary care team check this out!

Frustrated with the cost of healthcare insurance? Me too, and I worked in the industry for 40…read moreyears. SmartCare by Park Nicollet offers much lower prices, but dramatically limits you to providers within the Twin Cities metro area. Even then, many physicians (including my long-time primary care physician) who work for Park Nicollet are not part of the SmartCare program, which tends to rely on Physician's Assistants (PAs) for primary care needs. I've never been impressed by doctors with diplomas, at least outside of specific surgical expertise. I know many PAs whose expertise rivals those of general practitioners. For 90% of us, you don't need a doctor to diagnose your sore throat and prescribe meds. (In fact, an increasing amount of primary care is *finally* being made accessible through virtual visits.) It's been an active year for me, medically at least: two total knee replacements; a few asthma complications that required medication adjustments; a fun visit to the foot doctor to see if he could help level out my leg lengths after the first knee surgery; pre-op and PT visits for the TKRs; a lovely colonoscopy; and a few other visits I think. All within 10 miles of my Plymouth residence. Next year I probably won't go interact with the healthcare system more than a few times. Only nitpick: The appointment scheduling lines are consistently understaffed to handle call volume, so wait times of 30 minutes are not unusual. Ideally you can use the website to schedule an appointment, but sometimes you need more assistance.

I encountered significant difficulties coordinating work‑related injury care through this clinic…read more Their team did not align with our established return‑to‑work program, which led to delays, conflicting recommendations, and added administrative burden. Reaching staff who could clarify restrictions or documentation was consistently difficult, causing further setbacks. Afterward, I found several public reviews describing similar issues with communication and care focus. Based on this experience, safety and HR professionals may want to monitor cases closely or consider alternative clinics for occupational injury management.

I really like coming to this location for my primary care provider checkups. It feels like the…read morepeople here care about me, and the location is super easy to get to with a lot of parking. The interior is clean and spacious while being inviting. My doctors here listen to me. Today, someone greeted me who had Star Wars figurines all over their desk, which made me smile. It's the little things!

Allina Health Wellness Visit Good personal attention…read more Staff was professional. After Visit Review is comprehensive.

After seeing my regular doctor for over 10 years, the downtown Allina Clinic closed, and I had to…read morefind a new clinic and a new doctor. I went to see Dr. Martinez for my annual physical for the first time, anxious and excited to meet the new doctor I picked. I made the mistake of assuming that my time with her would be similar to the many physicals I had before.Unfortunately, things turned sour the moment I saw her. My experience with my previous doctor was always about my care, and her full attention was on me to examine me and answer all the questions I had during the ~30 minute physical exam every year. There was nothing I couldn't ask her in that time that would trigger a different billing code other than an annual physical.Dr. Martinez immediately made my visit's focus about billing, wanting to change my appointment to an acute visit instead of a physical because I had questions and updates about my health--which was just standard practice between my previous doctor and me. I didn't have any new symptoms that had not been discussed with other doctors before, but somehow I got billed for both a physical and also an acute 30-minute office visit.My whole visit was 30 minutes long, which included my wait time while she was running in and out, wait time for labs, and the lab work itself. So even if she interpreted my general health questions and updates as something outside the scope of a physical, I'm not sure how she could bill me for a full physical and a 30-minute consult when I saw her for 20 minutes max--and I'm being very generous with that estimate.She was mean, argumentative, completely unhelpful, condescending, and used split billing as a predatory billing practice. She is the definition of how to take care out of healthcare.

I'm really happy with the care I receive with Park Nicollet and this location is no exception. The…read morewaiting area and exam rooms are very clean, everyone is masked and proper spacing is maintained. I visited three times; an initial consultation, outpatient surgery, and follow-up/stitch removal. Each time I was greeted in a friendly, professional manner. The staff is very helpful and makde me feel welcome (as welcome as you can feel in a medical setting, anyhow). I recommend this facility to anyone who is directed here.

I have been coming here for years but since Allina took over, the experience is frustrating. Want…read moreyour yearly physical exam? Be sure and call at least six months in advance. Are you sick right now? Don't bother calling, no one's available. Did you finally get in but need lab work? They now use Quest Diagnostics. Despite have 3 times the lab staff that they had when they were independent, you will have an unacceptable wait time. Quest will then ask for your insurance information ( which you just gave to the front desk). Two days later you will receive a bill directly from Quest telling you that payment is due NOW despite them not submitting it to your insurance. The doctors and office staff are wonderful but Allina has truly made this a nightmare experience!

Dr Patpatia won't refill rx within the time frame. so I switched to another doctor, who told me the…read moremorning of the appointment she won't refill it either. Horrible doctors, unprofessional, no empathy. also won't schedule online. stay away from this clinic!

I've experienced the Allina Emergency Department / Urgent Care, been treated to the charming staff…read morein the lab and seen my rheumatologist at Allina Health - Plymouth / WestHealth. I'll never forget the excellent care for my very bad migraine. The nurse checked my records and sized this mess up quickly. I had a migraine infusion just 6 days prior that was not effective. With a change of one of the meds in this cocktail I did get relief and was able to go home and sleep. I can't say enough able the nurse and the ER doctor who took such good care of me. The rheumatologist was very smart and took an excellent history. She had my labs done a week in advance. This made it possible for her to be definitive in this visit. She pick up on clicking in my right knee, that does hurt often. Allina has their act together. Allina Health Plymouth has become my preferred place for health services.

The clinic staff is *so* friendly. The receptionists seem really to enjoy their job, the nurse was…read morefun and funny, the lab tech told me a really heartwarming story about a 3-year-old she had to poke. Dr. Hasan is an excellent clinician. The doctor I'd been seeing for over 20 years retired a few months ago, and I was really nervous about making a switch. I came out of this appointment feeling more heard and understood by Dr. Hasan than I had been feeling for the last few years with my old doc.

I've been here 4 times in the past 2 months. Everything about it was top notch. Everyone i…read moreencountered was so helpful & very polite and my care was excellent. It was very clean where ever I went. The rooms are all private!!! this is the place to go!

I have to go to the cancer clinic and all of the staff are so wonderful there! The 5th floor is…read morevery nice and the staff are so friendly I enjoy seeing the staff there!!!