My husband had an appointment here and the team was amazing. Dr Johnson was excellent. She…read moreexplained everything in depth to my wife and I. Jasmine at the front desk did an awesome job as well getting my husband set up for his initial appointment. I will say they are also very COVID cautious. Dr Johnson came out to our car to take our temp and they provided hand sanitizer once we entered the building. I highly recommend Audiology Associates to everyone!!!

They are excellent and I highly recommend them if you need hearing aids. Both Audiologists are very…read moreknowledgeable, very friendly and just plain good people. The two ladies in the office are also wonderful.

Love my Hearing Aid Center. Always so courteous. They always fix my problem. I completely lost my…read morehearing at the age of 33 after having my son. Back then Suzanne Kos was my audiologist. Thank you all for always understanding and tweaking my aid when its on the brink. Sherry Church

This audiology business is the only firm that I would deal with if you may need hearing aids. I…read morevisited them approximately 3 months ago when it was determined I didneed hearing aids and I did purchase them. Since then I have returned on several occasions as this technology is pretty new to me, for assistance. They have gone over and above whenever I have a question or concern. I especially want to thank Matthew Lee one of the audiologists who has assisted me on the last two occasions. Again I highly recommend this firm if you do need hearing aids.

Buyer BEWARE! These guys will charge you full retail on anything you buy. This means more money out…read moreof your pocket. SHOP AROUND. I'm not a disgruntled pt, I'm an informed consumer. The hearing test process is no different from anywhere else. Nothing special. After the test, at the consult, DON'T SIGN ANYTHING! They're trying to lock you in to pricing. They also lied and said they were Tier 1 with my insurance-NOPE! Call your insurance company and verify who they have listed near you. I lost $600 dollars and still came out $2500 dollars AHEAD! This is why the hearing aid business is DOOMED! Don't see this place being open in a year.

I had a great experience with my audiologist, Dr.Gracia. She is patient, knowledgeable, and truly…read moreunderstand my needs. I appreciate her support and professionalism. I highly recommend her.

5 stars for medical staff. Dr and his PA were amazing. After checking in, I overheard the office…read morestaff gossiping but decided to ignore. None of my business, though unprofessional. I waited for an hour in the waiting room before being called back. I suppose this is ok, I would rather wait there for an hour than in a smaller room. Once called, the PA was very efficient. Doctor was very nice and professional. My visit required a CT scan, which they offer on-site. PA informed me that they were waiting for insurance approval. This took longer than normal. I chalked it up to just dealing with insurance. After about 30 minutes waiting, I told them I would cover whatever the cost was just to move things along. Once I signed the paper saying I'd pay the full price. Things moved along nicely once again. Doctor explained process and then results immediately. Discussed treatment options thoroughly and gave me scripts. He asked that I return in a few weeks, once meds had a chance to work to re-evaluate results and next steps. I approached the checkout counter and requested a copy of lab work order. The scheduling person said, "I don't do that. That's not my job." When the PA came to deliver my lab work orders, after she heard me request them, the office person gave her attitude as well. She then asked me what I needed. She confirmed I'd already paid, and said, "do you need anything else?" I thought about scheduling the next appointment but I felt like Pooh and decided I'd call to schedule instead of having to interact with this person any longer. Doctors are awesome. Office staff if seriously rude and unprofessional. I have since seen a different ENT and found the entire office staff to be extremely friendly and helpful. I won't be going back despite my happiness with the medical staff.

Jason Williams always goes above and beyond my expectations as an ENT professional. He doesn't just…read moredeal with the symptoms. He tries to target the root cause of the problem itself with his expertise in psychology, helps him and the patient find a solution that doesn't result in big Pharma profits. Jason is now my new primary care doctor and ENT expert!!! Rock star!! *****

Making an appt is a nightmare! I did the live chat a few days prior and they were to contact me to…read morebook an appointment. After a few days I decided to give live chat another try and the gentleman was unable to really do anything but offer someone to call me. I tried calling and selected 2 from the pre recorded message and it rang out as no one answered and the option of leaving a voice mail was not offered. So in a last ditch effort I decided to try the option on the website to text support. The representative asked all the same questions and offered to have someone call me back. If a company is going to invest in a live chat/text support or electronic scheduling then maybe they should just cancel that and hire a real person to answer the phone to book appointments. Basically I was tied up for an hour asked the same questions over and over and still no appointment. P.S. a real person would have taken my appt within a few minutes.

I am extremely disappointed with how this office--and specifically Dr. Angelina Payne--handled one…read moreof the most frightening medical situations I have ever experienced. On August 31, I received a text from the imaging center with my MRI results. I opened the report and learned, on my own, that a mass had been found near my brain. There had been no call or communication from my physician's office beforehand to prepare me for or explain these findings. I immediately called the office around 4:30 p.m. and was told Dr. Payne had already left for the day, but the nurse could "almost guarantee" I would be the doctor's first phone call the following morning. That call never came. I waited until approximately 9:30 a.m. the next morning before calling the office myself. I was told, "The doctor said it's not cancer. Don't panic," and that I would receive a call within about 30 minutes. Nearly two hours later, I finally heard from Dr. Payne. The way that conversation was handled was incredibly upsetting. At a moment when I was terrified and looking to my physician for guidance, I found Dr. Payne's response to be shockingly lacking in compassion and empathy. I did not feel reassured, cared for, or even acknowledged as a frightened patient. Instead, the interaction made me feel as though my questions and concerns were an inconvenience and, quite frankly, like I did not matter. I was essentially questioned about why I was calling and told that results were not discussed over the phone and that I would need an appointment. This was especially frustrating considering I had already been sent the MRI report electronically and left to read the words describing a brain mass by myself. I understand physicians are busy, but there are moments in healthcare when compassion matters tremendously. Learning you have a brain tumor is one of those moments. Whether a tumor is believed to be benign or malignant does not change how frightening it is to receive that news. Being told, "It's not cancer, don't panic," is not the same as having your physician take a few minutes to explain what was found, what it means, and what happens next. I had already seen Dr. Payne four times--my initial appointment followed by three visits for steroid injections--because I knew something was wrong and trusted her with my care. What has stayed with me most is not simply the diagnosis, but how insignificant I was made to feel during one of the scariest moments of my life. I expected my physician to show some degree of empathy and understanding. Instead, I ended that conversation feeling dismissed and even more upset than when it began. No patient should have to discover a brain tumor through an imaging report, repeatedly chase down their physician for answers, and then be made to feel like an inconvenience for being scared and asking questions. I sincerely hope this practice reviews not only how significant imaging results are communicated to patients, but also the level of compassion shown when delivering life-changing medical information. This experience completely changed my confidence in Dr. Payne and the care I received from this office.

I think this is a cheap set up. Dr. Mena has no bedside manners. I'm hoping my provider will allow…read moreme to go else where for my hearing challenges.

I have a rare issues with my ear and had seen 2 other doctors that didn't know the answer to the…read moreissue. It took sometime and several visits to get to the problem since it is not one that many people have and took more than one scan to get to the problem. Plus, lab work on the fluid drainage. One thing I liked about him was he would look up Medical issues, treatments and did reach to find the answer. Once he found the problem he sent me to one of the top surgeons in the DFW area that had fixed this type of rare issue successfully. Awesome Doctor.

Dr. Wu is awesome! Professional, communicative, most knowledgeable, personable, and caring. He…read morelistens attentively and he explains with the utmost clarity. And, he knows his stuff! You will not find many like him. I can't praise him highly enough. He is perfect.

I have gone to Dr Wilkerson for many years. I must say she is a phenomenal dr. She cares for her…read morepatients and staff alike. She is a very hard working individual and bedside manner is a 10+. I love the person she is and trust her and what she says. She makes sure that when you are in her office you leave there understanding what's going on and that you have all you need to get well. Her staff lijewise are very nice and are a delight when g8ving care. I am very thankful for finding this gum of a Dr and her staff. Its def a 5 star for quality and care. Thk you Dr Wilkerson for being a great individual and Dr

Dr. Wilkerson is an outstanding doctor. She is personable and takes your concerns seriously. I went…read morein today with a potentially serious situation. She called in a favor with a nearby vein clinic and they saw me immediately. My condition will resolve over time, and I have peace of mind. Thank you Dr.! RJ- Arlington