Don't Go Here Unless you want to be overcharged!!…read more I was excited to have an office that was highly reactive to the concerns of my husband and daughter, it boy was I wrong about the overall quality. They charged my husband for an office visit, not the machine itself, an OFFICE VISIT ($60.00 copay) for stopping in the office to pick up the machine that would be used for his scheduled home sleep study. He literally walked to the front desk, picked up the machine, and left. They charged him and additional $52.00 for to READ THE RESULTS!!! Not call us with results, but just read them. They then called him in to the office and charged him another $60.00 to give him his next steps from the results. I am so floored by this nickel and dime mentality. When I inquired with the billing department, they told me that they were within their LEGAL RIGHTS TO CHARGE. My daughter is scheduled for a sleep study, but we will find another ENT because this is outrageous. Cross Timbers just because you can charge for something doesn't mean that you should charge!!!

If you're looking for a great ENT and team of PA's, then this is your best bet. Once you're an…read moreestablished patient, they will work you in whenever you need to see someone. I have seen Dr. Shellenberger and his PA, Jennifer Paris. Both of these fine medical professionals have helped me greatly when dealing with my ear issues. They will not stop until they have solved the issue that you are experiencing. The offices in Arlington and in Mansfield are easy to get to, and both are clean and organized. The desk staff at both offices are always kind, courteous, and extremely helpful. I couldn't ask for a better ENT office than this one. I highly recommend them.

I been going to Cross Timbers ENT for a few months now for hearing and it has been a good…read moreexperience. The staff at the front are nice and helpful. Easy to make an appointments on the phone. They also have a Mansfield location I have only been to the Arlington location. The office is on third floor in the corner off the elevator. Plenty of parking out front. Waiting room is a little small but I always have a seat when I go. Television in the waiting room just shows hearing info commercials instead of real TV. I guess that is easier than people wanting to change the TV show, or some bad show that you cannot stand. I had a hearing test here, I like hearing test lot of fun listing to beeps. The audiologist I had was very nice knowledgeable and professional. The doctor I saw was very helpful, knowledgeable and professional I will always go back to him if I can. Front desk staff and on the phone all have done a great job when I go in or call.

if you go please only see Dr. Wu!! Dr. Lefgingwell will…read moremake you never go back. He is straight up rude with no bedside manner, none folks!! my daughter went and a family friend and both had the same response.

Jason Williams always goes above and beyond my expectations as an ENT professional. He doesn't just…read moredeal with the symptoms. He tries to target the root cause of the problem itself with his expertise in psychology, helps him and the patient find a solution that doesn't result in big Pharma profits. Jason is now my new primary care doctor and ENT expert!!! Rock star!! *****

I would not recommend this place, I was rushed and honestly felt like I was not welcomed!read more

Been going to the one in Grapevine for a couple of years. They're great if you can ever get in…read moretouch with someone. But honestly, they're about the most unresponsive bunch of providers I've ever worked with. I posted an issue to the portal on Wednesday, 5/20. On Friday 5/22 someone replied that they'd get in touch with a provider. That's all I've heard from them.

Disorganized mess is what this is. First consult appointment the scheduler put noted I was getting…read moreallergy testing (which I would eventually need, but didn't tell me). I don't know who was more annoyed - the staff for me taking my allergy medication or me for not being told to stop my meds so they could test. Testing was rescheduled and I received written and electronic lists of what was allowed and disallowed - good practices. Online registration and checking was good except that I had to complete paperwork on site, as it was not included in the electronic packet. Next appointment still had to complete and sign additional documents in office because they were not included in the online check in. Oh, the kicker? It was stressed that I must be 15 minutes early to my appointment but the doors weren't unlocked until 7 minutes before. Staff is skilled at visiting with each other.

I think the Dr is a good doctor. But my complaint is for Shakita her surgery scheduler. She has…read morevery poor customer service. She used a rude tone of voice with me and actually took a attitude with me because I didn't know she's a princess and gets to come in to work late. I had concerns and she didn't even care. I will never talk to her again or deal with this clinic because of her. They lost my business because of her and My surgery was going to be 15,000.00

My husband had an appointment here and the team was amazing. Dr Johnson was excellent. She…read moreexplained everything in depth to my wife and I. Jasmine at the front desk did an awesome job as well getting my husband set up for his initial appointment. I will say they are also very COVID cautious. Dr Johnson came out to our car to take our temp and they provided hand sanitizer once we entered the building. I highly recommend Audiology Associates to everyone!!!

They are excellent and I highly recommend them if you need hearing aids. Both Audiologists are very…read moreknowledgeable, very friendly and just plain good people. The two ladies in the office are also wonderful.

Today was supposed to be my 1st new patient visit . I confirmed my appointment yesterday! I was…read moretold 10:45am and today when I showed up this morning I was told it was at 11:30. First of all the lady at the front desk was extremely rude, didn't even say good morning or nothing! I told her I know for a fact my appt was at 10:45 and she said well it's at 11:30 and u were told to be here at 11 to fill out paper work . Not once did she make eye contact ! Now I see why they hv 3 stars

I felt I had to leave an honest review after reading all the one-star reviews…read more The front desk staff, MAs, phlebotomist, and all other staff members I've encountered have been nothing but helpful and patient. I used to work in a physician's office, and I have seen how demanding and ridiculous patients can be. Doctors cannot break the rules of medicine or go outside of the insurance restrictions to refill prescriptions, just give a patient what they want, or see patients who are behind in their payments. Dr. Truong (and every single one of her staff) has been kind to me. They are all races and backgrounds and ages, so the discrimination accusation below is unwarranted. I am white. Dr. Truong is Vietnamese. Some of the staff are Hispanic or African American. I have gone to Dr. Truong for only two years, but two African American friends of mine been going to her for years and never had any complaints. It is slanderous to make that accusation. How a patient speaks to staff can get them dismissed from a medical office, and I applaud any physician who stands behind their staff. Since the pandemic, people have become more demanding and just plain awful. Try working a front desk in a medical office for one day and you will be buying flowers for these ladies to compliment them on their skill and patience. Grow up, be kind, and be a patient person.