I have a rare issues with my ear and had seen 2 other doctors that didn't know the answer to the…read moreissue. It took sometime and several visits to get to the problem since it is not one that many people have and took more than one scan to get to the problem. Plus, lab work on the fluid drainage. One thing I liked about him was he would look up Medical issues, treatments and did reach to find the answer. Once he found the problem he sent me to one of the top surgeons in the DFW area that had fixed this type of rare issue successfully. Awesome Doctor.

Dr. Wu is awesome! Professional, communicative, most knowledgeable, personable, and caring. He…read morelistens attentively and he explains with the utmost clarity. And, he knows his stuff! You will not find many like him. I can't praise him highly enough. He is perfect.

If you're looking for a great ENT and team of PA's, then this is your best bet. Once you're an…read moreestablished patient, they will work you in whenever you need to see someone. I have seen Dr. Shellenberger and his PA, Jennifer Paris. Both of these fine medical professionals have helped me greatly when dealing with my ear issues. They will not stop until they have solved the issue that you are experiencing. The offices in Arlington and in Mansfield are easy to get to, and both are clean and organized. The desk staff at both offices are always kind, courteous, and extremely helpful. I couldn't ask for a better ENT office than this one. I highly recommend them.

Don't Go Here Unless you want to be overcharged!!…read more I was excited to have an office that was highly reactive to the concerns of my husband and daughter, it boy was I wrong about the overall quality. They charged my husband for an office visit, not the machine itself, an OFFICE VISIT ($60.00 copay) for stopping in the office to pick up the machine that would be used for his scheduled home sleep study. He literally walked to the front desk, picked up the machine, and left. They charged him and additional $52.00 for to READ THE RESULTS!!! Not call us with results, but just read them. They then called him in to the office and charged him another $60.00 to give him his next steps from the results. I am so floored by this nickel and dime mentality. When I inquired with the billing department, they told me that they were within their LEGAL RIGHTS TO CHARGE. My daughter is scheduled for a sleep study, but we will find another ENT because this is outrageous. Cross Timbers just because you can charge for something doesn't mean that you should charge!!!

Making an appt is a nightmare! I did the live chat a few days prior and they were to contact me to…read morebook an appointment. After a few days I decided to give live chat another try and the gentleman was unable to really do anything but offer someone to call me. I tried calling and selected 2 from the pre recorded message and it rang out as no one answered and the option of leaving a voice mail was not offered. So in a last ditch effort I decided to try the option on the website to text support. The representative asked all the same questions and offered to have someone call me back. If a company is going to invest in a live chat/text support or electronic scheduling then maybe they should just cancel that and hire a real person to answer the phone to book appointments. Basically I was tied up for an hour asked the same questions over and over and still no appointment. P.S. a real person would have taken my appt within a few minutes.

I am extremely disappointed with how this office--and specifically Dr. Angelina Payne--handled one…read moreof the most frightening medical situations I have ever experienced. On August 31, I received a text from the imaging center with my MRI results. I opened the report and learned, on my own, that a mass had been found near my brain. There had been no call or communication from my physician's office beforehand to prepare me for or explain these findings. I immediately called the office around 4:30 p.m. and was told Dr. Payne had already left for the day, but the nurse could "almost guarantee" I would be the doctor's first phone call the following morning. That call never came. I waited until approximately 9:30 a.m. the next morning before calling the office myself. I was told, "The doctor said it's not cancer. Don't panic," and that I would receive a call within about 30 minutes. Nearly two hours later, I finally heard from Dr. Payne. The way that conversation was handled was incredibly upsetting. At a moment when I was terrified and looking to my physician for guidance, I found Dr. Payne's response to be shockingly lacking in compassion and empathy. I did not feel reassured, cared for, or even acknowledged as a frightened patient. Instead, the interaction made me feel as though my questions and concerns were an inconvenience and, quite frankly, like I did not matter. I was essentially questioned about why I was calling and told that results were not discussed over the phone and that I would need an appointment. This was especially frustrating considering I had already been sent the MRI report electronically and left to read the words describing a brain mass by myself. I understand physicians are busy, but there are moments in healthcare when compassion matters tremendously. Learning you have a brain tumor is one of those moments. Whether a tumor is believed to be benign or malignant does not change how frightening it is to receive that news. Being told, "It's not cancer, don't panic," is not the same as having your physician take a few minutes to explain what was found, what it means, and what happens next. I had already seen Dr. Payne four times--my initial appointment followed by three visits for steroid injections--because I knew something was wrong and trusted her with my care. What has stayed with me most is not simply the diagnosis, but how insignificant I was made to feel during one of the scariest moments of my life. I expected my physician to show some degree of empathy and understanding. Instead, I ended that conversation feeling dismissed and even more upset than when it began. No patient should have to discover a brain tumor through an imaging report, repeatedly chase down their physician for answers, and then be made to feel like an inconvenience for being scared and asking questions. I sincerely hope this practice reviews not only how significant imaging results are communicated to patients, but also the level of compassion shown when delivering life-changing medical information. This experience completely changed my confidence in Dr. Payne and the care I received from this office.

5 stars for medical staff. Dr and his PA were amazing. After checking in, I overheard the office…read morestaff gossiping but decided to ignore. None of my business, though unprofessional. I waited for an hour in the waiting room before being called back. I suppose this is ok, I would rather wait there for an hour than in a smaller room. Once called, the PA was very efficient. Doctor was very nice and professional. My visit required a CT scan, which they offer on-site. PA informed me that they were waiting for insurance approval. This took longer than normal. I chalked it up to just dealing with insurance. After about 30 minutes waiting, I told them I would cover whatever the cost was just to move things along. Once I signed the paper saying I'd pay the full price. Things moved along nicely once again. Doctor explained process and then results immediately. Discussed treatment options thoroughly and gave me scripts. He asked that I return in a few weeks, once meds had a chance to work to re-evaluate results and next steps. I approached the checkout counter and requested a copy of lab work order. The scheduling person said, "I don't do that. That's not my job." When the PA came to deliver my lab work orders, after she heard me request them, the office person gave her attitude as well. She then asked me what I needed. She confirmed I'd already paid, and said, "do you need anything else?" I thought about scheduling the next appointment but I felt like Pooh and decided I'd call to schedule instead of having to interact with this person any longer. Doctors are awesome. Office staff if seriously rude and unprofessional. I have since seen a different ENT and found the entire office staff to be extremely friendly and helpful. I won't be going back despite my happiness with the medical staff.

Jason Williams always goes above and beyond my expectations as an ENT professional. He doesn't just…read moredeal with the symptoms. He tries to target the root cause of the problem itself with his expertise in psychology, helps him and the patient find a solution that doesn't result in big Pharma profits. Jason is now my new primary care doctor and ENT expert!!! Rock star!! *****

I've been going to Aspire for approximately one year for injections and I am always pleased with…read morethe level of care that I receive. From the initial testing to weekly injections, everything has been great and I am convinced that I am feeling better. My allergy symptoms are much more tolerable and I look forward to continuing my treatment!

Been going to the one in Grapevine for a couple of years. They're great if you can ever get in…read moretouch with someone. But honestly, they're about the most unresponsive bunch of providers I've ever worked with. I posted an issue to the portal on Wednesday, 5/20. On Friday 5/22 someone replied that they'd get in touch with a provider. That's all I've heard from them.

My husband had an appointment here and the team was amazing. Dr Johnson was excellent. She…read moreexplained everything in depth to my wife and I. Jasmine at the front desk did an awesome job as well getting my husband set up for his initial appointment. I will say they are also very COVID cautious. Dr Johnson came out to our car to take our temp and they provided hand sanitizer once we entered the building. I highly recommend Audiology Associates to everyone!!!

They are excellent and I highly recommend them if you need hearing aids. Both Audiologists are very…read moreknowledgeable, very friendly and just plain good people. The two ladies in the office are also wonderful.

I felt I had to leave an honest review after reading all the one-star reviews…read more The front desk staff, MAs, phlebotomist, and all other staff members I've encountered have been nothing but helpful and patient. I used to work in a physician's office, and I have seen how demanding and ridiculous patients can be. Doctors cannot break the rules of medicine or go outside of the insurance restrictions to refill prescriptions, just give a patient what they want, or see patients who are behind in their payments. Dr. Truong (and every single one of her staff) has been kind to me. They are all races and backgrounds and ages, so the discrimination accusation below is unwarranted. I am white. Dr. Truong is Vietnamese. Some of the staff are Hispanic or African American. I have gone to Dr. Truong for only two years, but two African American friends of mine been going to her for years and never had any complaints. It is slanderous to make that accusation. How a patient speaks to staff can get them dismissed from a medical office, and I applaud any physician who stands behind their staff. Since the pandemic, people have become more demanding and just plain awful. Try working a front desk in a medical office for one day and you will be buying flowers for these ladies to compliment them on their skill and patience. Grow up, be kind, and be a patient person.

I have been a patient of Dr. Sherley Armath since 2019. During the first year of my care, she was…read morekind, attentive, and made me feel valued as a patient. However, after the COVID-19 pandemic, I noticed a significant change in my experience. I increasingly felt like I was just another number rather than a person receiving individualized care. Over time, I found many of our interactions to be lacking warmth and compassion. At times, her communication came across as borderline rude, and I perceived an attitude that felt dismissive and superior rather than caring and respectful. I tolerated these experiences for quite some time because I valued the continuity of my medical care. Unfortunately, I have reached a point where I can no longer ignore how these interactions make me feel. A strong patient-provider relationship should include professionalism, empathy, and human connection. In my experience, those qualities have been missing. In addition, I felt that I was charged for various services in a way that was not always clear or expected. For example, if I scheduled an annual physical, I sometimes had to dispute the visit in order to receive the required preventive care, and then make another appointment to address additional concerns. I was also charged for services I understood to be covered by my insurance. As a result, I either paid for vaccines or received them elsewhere. I am deeply disappointed because I believe every patient deserves to be treated with dignity, kindness, and respect. While I appreciate the medical care I have received over the years, the lack of compassion and meaningful human connection has led me to question whether this practice is still the right fit for me.