Love my Hearing Aid Center. Always so courteous. They always fix my problem. I completely lost my…read morehearing at the age of 33 after having my son. Back then Suzanne Kos was my audiologist. Thank you all for always understanding and tweaking my aid when its on the brink. Sherry Church

This audiology business is the only firm that I would deal with if you may need hearing aids. I…read morevisited them approximately 3 months ago when it was determined I didneed hearing aids and I did purchase them. Since then I have returned on several occasions as this technology is pretty new to me, for assistance. They have gone over and above whenever I have a question or concern. I especially want to thank Matthew Lee one of the audiologists who has assisted me on the last two occasions. Again I highly recommend this firm if you do need hearing aids.

I got a crazy run around by the manager, Nancy. The other staff was very helpful and seemed honest…read moreand helpful, so at least their not affected by Nancy. I never meet Dr. Anderson, and I'm sorry I did not, I would like to believe he is a great man, and Doctor, but his selection of a manager has caused for pause.

From the owner: At Anderson Optical & Hearing Aid Center in Arlington, Texas, our family-owned and operated hearing…read moreand optical center has been in business for more than 40 years. Everyone from our seasoned staff members to new customers is treated like family, and we hope you will come to us when you want personalized service from experienced professionals.

Buyer BEWARE! These guys will charge you full retail on anything you buy. This means more money out…read moreof your pocket. SHOP AROUND. I'm not a disgruntled pt, I'm an informed consumer. The hearing test process is no different from anywhere else. Nothing special. After the test, at the consult, DON'T SIGN ANYTHING! They're trying to lock you in to pricing. They also lied and said they were Tier 1 with my insurance-NOPE! Call your insurance company and verify who they have listed near you. I lost $600 dollars and still came out $2500 dollars AHEAD! This is why the hearing aid business is DOOMED! Don't see this place being open in a year.

I had a great experience with my audiologist, Dr.Gracia. She is patient, knowledgeable, and truly…read moreunderstand my needs. I appreciate her support and professionalism. I highly recommend her.

My husband had an appointment here and the team was amazing. Dr Johnson was excellent. She…read moreexplained everything in depth to my wife and I. Jasmine at the front desk did an awesome job as well getting my husband set up for his initial appointment. I will say they are also very COVID cautious. Dr Johnson came out to our car to take our temp and they provided hand sanitizer once we entered the building. I highly recommend Audiology Associates to everyone!!!

They are excellent and I highly recommend them if you need hearing aids. Both Audiologists are very…read moreknowledgeable, very friendly and just plain good people. The two ladies in the office are also wonderful.

I love this place! It's a family owned business and they are so nice. Mr. Fonner was polite and…read moreexplained everything to me in detail. He put my mind at ease about the insurance, what to expect and about how long it would take to get my hearing aids. He took his time and answered every question I had. I highly recommend this business!

I have not experienced hearing loss that I am aware of but pushing 50 I felt the need to start a…read morebase line of my overall hearing. I chose Fonner Family Hearing because it was not a large / corporate company. And I was pleased with my choice. The office was intimate and the service was personal making me feel like they really cared about my hearing. Due to COVID-19 we unfortunately had to make some adjustments for our overall health safety but they remained professional and courteous. Very pleased with my visit. I will return when needed. Dana

Making an appt is a nightmare! I did the live chat a few days prior and they were to contact me to…read morebook an appointment. After a few days I decided to give live chat another try and the gentleman was unable to really do anything but offer someone to call me. I tried calling and selected 2 from the pre recorded message and it rang out as no one answered and the option of leaving a voice mail was not offered. So in a last ditch effort I decided to try the option on the website to text support. The representative asked all the same questions and offered to have someone call me back. If a company is going to invest in a live chat/text support or electronic scheduling then maybe they should just cancel that and hire a real person to answer the phone to book appointments. Basically I was tied up for an hour asked the same questions over and over and still no appointment. P.S. a real person would have taken my appt within a few minutes.

I am extremely disappointed with how this office--and specifically Dr. Angelina Payne--handled one…read moreof the most frightening medical situations I have ever experienced. On August 31, I received a text from the imaging center with my MRI results. I opened the report and learned, on my own, that a mass had been found near my brain. There had been no call or communication from my physician's office beforehand to prepare me for or explain these findings. I immediately called the office around 4:30 p.m. and was told Dr. Payne had already left for the day, but the nurse could "almost guarantee" I would be the doctor's first phone call the following morning. That call never came. I waited until approximately 9:30 a.m. the next morning before calling the office myself. I was told, "The doctor said it's not cancer. Don't panic," and that I would receive a call within about 30 minutes. Nearly two hours later, I finally heard from Dr. Payne. The way that conversation was handled was incredibly upsetting. At a moment when I was terrified and looking to my physician for guidance, I found Dr. Payne's response to be shockingly lacking in compassion and empathy. I did not feel reassured, cared for, or even acknowledged as a frightened patient. Instead, the interaction made me feel as though my questions and concerns were an inconvenience and, quite frankly, like I did not matter. I was essentially questioned about why I was calling and told that results were not discussed over the phone and that I would need an appointment. This was especially frustrating considering I had already been sent the MRI report electronically and left to read the words describing a brain mass by myself. I understand physicians are busy, but there are moments in healthcare when compassion matters tremendously. Learning you have a brain tumor is one of those moments. Whether a tumor is believed to be benign or malignant does not change how frightening it is to receive that news. Being told, "It's not cancer, don't panic," is not the same as having your physician take a few minutes to explain what was found, what it means, and what happens next. I had already seen Dr. Payne four times--my initial appointment followed by three visits for steroid injections--because I knew something was wrong and trusted her with my care. What has stayed with me most is not simply the diagnosis, but how insignificant I was made to feel during one of the scariest moments of my life. I expected my physician to show some degree of empathy and understanding. Instead, I ended that conversation feeling dismissed and even more upset than when it began. No patient should have to discover a brain tumor through an imaging report, repeatedly chase down their physician for answers, and then be made to feel like an inconvenience for being scared and asking questions. I sincerely hope this practice reviews not only how significant imaging results are communicated to patients, but also the level of compassion shown when delivering life-changing medical information. This experience completely changed my confidence in Dr. Payne and the care I received from this office.

Jerrica Tucker Au.D, office manager Charmain and technical staff are very nice and professional. I…read moreusually call the same day early morning for an afternoon appointment they're always willing to squeeze me in. This team is CAN DO attitude and with a smile. They always help make sure my hearing aids are well tuned and all components working properly. A couple of weeks ago I noticed my left hearing aid wasn't working properly Charmain had me bring in my aid right away no appointment needed, I got bad news that the unit had to go back to Oticon for repair Charmain made sure to expedite the unit via UPS I was kept informed of the status and was called a week later that it was ready. I didn't worry one second I know it will be resolved and I would be just fine Thank you so much for continuously providing executive level support!!! I recommend this audiologist office and staff to take care of you and your family

It took five doctors and two years to have an official diagnosis and talk of a treatment plan…read more Kristin was amazing and I just felt so at ease here. Definitely a 5/5, best place I've been to