I have been coming here for years because they are just so amazing. Everyone is so friendly and…read morereassuring, especially Ana. They speak loudly which is very important in a hearing aid office, of course. They explain procedures out very thoroughly. They even follow up after receiving hearing aids. They help you with any issues with the hearing aids that can occur, such as filter changes due to wax filling them up. The most important thing to mention is the quality of their hearing aids. They last me years and make me hear so well, even having 80%+ hearing loss in both my ears. I always come here when I need new ones because I can always count with high quality and above and beyond service here.

I was hesitant to write this review because I don't like leaving negative feedback, but I feel it's…read moreimportant for potential clients to know what they are paying for. My experience was not a good one. From the beginning, I was taken aback by the cost--almost $500 for an audiology test, when I typically pay between $100-$200 at most. However, I was desperate because my tinnitus and hyperacusis had become unbearable, so I went forward with the appointment. Unfortunately, the most disappointing part was the doctor's tone and attitude. When I tried to explain my symptoms and timeline, he repeatedly interrupted me and dismissed my explanation, even accusing me of being wrong about when my symptoms began. As a doctor, having empathy, patience, and understanding is essential--especially when dealing with patients in pain. I left the appointment feeling unheard, rushed, unresolved, and honestly taken advantage of given the amount I paid. To clarify, I did not personally schedule the appointment, a family member did, as I was in significant ear pain at the time. My family member was aware of the pricing before scheduling. That said, I take responsibility for not reading reviews beforehand and assuming the experience would be positive since the doctor advertises himself as an expert in tinnitus. I am giving one star solely because the front desk staff were kind and professional.

My hearing aid had broken while I was up in this area and I am SO glad I found this place to help…read moreme! The staff was kind and thorough and helped me get a quick appointment! When it came time to come in, Beverly Lew knew exactly what to do and could have easily overcharged me but did not! She was smart and helped me make sure I was getting full use of my warranty, which she didn't have to do and I deeply appreciate it. The final price was so reasonable and literally 1/4 of the cost compared to what some other places in the area I had called were going to charge me!! This really meant a lot to me and makes me know this is the place I will come back to if I ever have a problem again. I love finding businesses that operate on integrity. This is the type of establishment I wish all businesses could be like. Beverly Lew was kind, competent, understanding, and quick to help me in the way that benefited me the most. I am so happy to recommend Sound Advice!! Really really wonderful experience here!!

If I were in a super hero film; my power would be supersonic hearing. Everything sounds louder in…read moremy ears and I can hear conversations from what feels like a mile away: it is a blessing and a curse. Mostly a curse because the sense of sound has become aggravating at this point and offers too much stimulus (causing headaches!), I have misophonia and it requires me to wear ear plugs 24/7 when at home because I live in a loud area. Even stranger, is that I have tinnitus so you would think that the constant ear ringing would mute sound but no-siree! This ear plug wearing- habit (the putty swimmer's kind) means that I occasionally have teeny, tiny pieces of ear plugs that remain in my ear canals which then have to be removed using a traditional ear wax cleaning procedure. I try to do this once a year and being my previous doctor moved out of the area; I discovered Sound Advice and I am so glad I did! Sound Advice is the audiology practice of Dr. Beverly Lew housed in Burbank near the famous Milt & Edie's dry cleaners on Alameda/Pass (paid parking behind the building). Dr. Lew has over thirty years of experience with all things ear-related with a Bachelor of Arts in Communicative Disorders and Master of Arts in Audiology treating everything from hearing loss and hearing aid dispensing to tinnitus to handling the precious hearing of famous rock stars and their in-ear monitors. When it comes to ears and hearing... Sound Advice has you covered! Dr. Lew is truly the master class in audiology. I booked an ear cleaning with Sound Advice (this procedure isn't covered by health insurance and will set you back approximately $150) and arrived to a warm, inviting lobby with reading materials galore and a fully stocked snack stand with coffee, tea, water and snacks. The receptionist Monique even offered candy/chocolates. The energy at Sound Advice is very calming and doesn't feel like the usual clinical vibe at typical doctor's offices. As odd as it sounds (ooh, that is fitting!); Sound Advice is actually an enjoyable medical office. I met with Dr. Lew and she briefly consulted with me allowing me to tell her the state of my ears and my super hearing power. Dr. Lew is the first to EVER dive deep into the psychology and the medical prognosis of why my hearing is so elevated, the misophonia, my tinnitus and the possible solutions including Sound Advice making personalized ear plus which won't leave pieces in my ears. Dr. Lew is not only incredibly qualified and intelligent; but she is a beautiful soul inside and out and speaks to you as a compassionate friend making you feel truly cared about. She is genuinely one of the top three doctors I have ever met in my life and I have been to hundreds due to my multiple health conditions and illnesses. I am absolutely enthralled by this woman! I am familiar with the procedure to clean my ears/remove ear plug pieces but it was an even gentler experience with Dr. Lew who asks you every step of the way if you are comfortable and explains what she is doing while continuing the conservation to keep you distracted. We were done before I knew it and Dr. Lew even pampered me with some amazing scented ear oil that will keep ear plugs sliding in and out easily. The experience was so wonderful that I didn't even want my appointment to end! I wanted to hang out at Sound Advice! If you want MY advice, Sound Advice is THE place to go for all things ears/hearing in the SFV area (sorry, I had to do it!). The office is the definition of welcoming and Dr. Lew is one of my new favorite people. I will be considering the personalized ear plugs and will absolutely return for all my super hearing and tinnitus needs and will shout it from the rooftops recommending her - well, maybe not shouting because that is loud, especially to me.

I lost my hearing in my left ear about 3 years ago and was told I needed to get a cochlear implant…read moreto improve my hearing. It took me over 2 years to make the decision to move forward with the surgery and it was only because of Dr. Frintner & Dr. Lee that I had to courage to do so. The entire office from Miriam and Rebecca at the front desk to everyone in the back has treated me like family from the moment I walked through that door. I had a successful cochlear implant surgery in October 2025 and am now able to hear way better in my left ear. Burbank Audiology changed my life and we are forever family. If you're searching for an Audiology Center for ANY hearing issue, look no further than the Burbank Audiology Center. You will NOT regret it!

After my initial hearing aid company refused to help me fix/adjust an older pair of hearing aids, I…read moredecided to try Innovative Hearing. Evan Lee, my hearing Instrument specialist, not only introduced me to my new hearing aids but adjusted my old ones to hold in reserve as a spare in case of emergency. He then spent the next year, with innumerable office visits, helping me find just the right adjustments so that I could hear at an optimum level. In my daily life I attend a lot of meetings and go to the theatre frequently, both live and film. Because of Evan's unshakable support, help, and skill, I am able to continue to participate in my life. I am utterly grateful to him and to Innovative Hearing.

I was having great trouble removing a dome guard on one of my hearing aids which were bought…read morethrough Eugene's office and he was VERY reluctant to help me. When I called for the second time he wanted to give me an appt. two weeks out. I said it will only take you a minute. He replied in a sarcastic tone that it would only take me 14 seconds. Only after my insistence did he take the minute or two a couple of days later. I would not recommend this office under any circumstance.

the public absolutely needs to know that according to asha, the official licensure body for…read moreaudiologists, eugene lipin, the proprietor of burbank hearing aid specialists is not even a licensed audiologist, and has zero credentials for his firm! that is probably when, when asked to first test my hearing, he said that would not even be necessary -- instead he ordered me a pair of high-end hearing aids without even bothering to learn about my specific problems! beware this sleazy seller of high-priced hearing aids -- mine did not even work, would not charge up, but eugene lipin refused to even install the app required to find out the reason for the problem. you can find a trustworthy hearing aid purveyor -- absolutely not the case with lipin and burbank hearing aid specialists, who even refuse to provide customers their errors and omissions insurance information after they make blunders! this firm adds insult to injury while selling you high-priced items!

She has an obscene secretary. For a procedure, she requested my daughter to come several times to…read morekeep charging large amounts. I had horrible experience.

Dr. Cohen and her team are marvelous. Always so kind and so helpful anytime that I need assistance…read morewith my boss' hearing aids. 5 stars!!!!

Thanks for taking $4,000 of my 80-year-old mother's money for hearing aides that didn't last a…read moreyear. And extra special thanks for never returning a fucking phone call to schedule multiple appointments to fix the problem. For a business focused on seniors, it's preposterous how fucking terrible your customer service is. My next call is the Better Business Bureau.

Alla and Edgar are a rare combination of expertise, helpfulness and compassion. They improved my…read morehearing so it rivals my hearing as a teenager. I am very satisfied using them and would be upset if either of them left.

This place is shady. We were referred here from CHLA for my son who needs hearing aids. They were…read morenice and helpful when we were there to be fitted for hearing aids. They assured us that they were in-network and our policy covers the hearing aids 100%. Months later we receive a bill for the "balance" after insurance paid them their contracted rate. This practice is illegal. They were supposed to accept the payment from insurance and write off the rest. I am a nurse with some case management experience plus having a medically complicated son makes me extremely adept in insurance matters. I called Blue Cross and now they are dealing with these people directly. I'm sure we're not the first to be fraudulently billed. I think they do this hoping people are unaware and end up paying something they're not responsible for. update: i called them myself since they've been giving my insurance the run around. receptionist now tells me that the bill is not necessarily for me to pay but just a notification that our account is still open. i uploaded a pic of the bill that has a stamp at the bottom saying PLEASE SEND PAYMENT. what a joke. now she said she will verify and call me back. i bet if i had called to make a payment she would have gladly taken a credit card number to charge. will update review if and when she does call back. shady shady shady.

They look the part but are real scumbags. I had a appointment and they refused to see me because I…read morehad a medical group with LA care medical. The only way they would see me if I paid cash. I went ahead and did as I was told. The lady who did my test was weird old lady. Anyhow I turned out to have hearing loss. She showed me a few hearing aids and said they cost $3000. I told her that I would like to talk to my general doctor first. When I went to discuss my experience with my doctor the office manager told me that why did I pay cash. You could have gotten an Auth. She also told me that if you have medi-cal you can not be charged by a doctors office. She went on to say that this was illegal and that I should report hearing resource to medi-cal. I feel deceived and taken advantage of. I am low income and this outfit just wants to think of themselves. Beware of this place.

Dr Mazza was so nice. She was very nice and calm demeanor made me feel at ease being there. She got…read moreright to it. Needed my throat checked because it felt like it was tightening up the past week. She checked it out then went in with the camera to look at my throat. She was careful, calm and it made me feel at ease. Never done that procedure before so I was a little weirded out but we got her done! Nothing was found but she wanted to be thorough and have an ultra sound done on my thyroid since I have Hashimoto's which I appreciated her thoroughness. I'd recommend her for your ENT needs.

Unfortunately, more than ever, the medical field is all about money. I tried to book an appointment…read morewith Dr.Mazza but she moved her office to Providence and everything the secretary could talk about from the get go on the phone was fees, fees and fees. Hospital fees, and more fees if this or that tool is going to be used. Forget about paying out of pocket. She even answered "ooooh, it will be very expensive." I understand that everything is transactional and there is a cost to everything but when the conversation is all about money even before addressing anything, then it's difficult to differentiate a doctor and a car salesman. And yes I have been a patient before and can compare to previous experiences.

I truly appreciated East Valley Audiology when Dr. Miller was in charge. She retired, somebody…read moreelse took over the business and I was very disappointed with the new audiologist. I am looking for another one in the Burbank area.

The best audiologist in the greater valley area. The office staff is super. Glad that I found them.read more

My husband, 87 years young, fell, broke his hip and had surgery. In the recovery process one of his…read morehearing aids and the case got broken. In a panic, I found Hearing Aid Counselors nearby in Toluca Lake. I just walked in and two lovely ladies calmed me down, took care of the problem immediately and wouldn't even take any money for their time and professional help. I just can't thank them enough....Bless you both!!! Bonnie Carr Studio City, CA

From the owner: Specializing in: - Deaf Organizations & Services…read more- Hearing Aids & Assistive Devices - Hearing Aid Manufacturers - Hearing Aids-Parts & Repairing - Medical Equipment & Supplies - Hearing & Sound Level Testing