I was fiitted with 1 hearilng aid aat the Costco Arizona ave store in Mesa,AZ They werevery…read morecourteous, helpful and very professional. A few days later I had trouble with my phone connection, so i went to a closer store on Sosseman in Mesa. I needed help getting reconnectd to my phone. Both times they were very harsh and not professional. The second visit, I checked on their hours and it stated closing at 6:00 on Saturday. I was there aat 5:25. They said they were closing, but grudging talked to me. They then said they were not phone experts and gave me a 800 number to call. I was very dissappointed and unhappy with the treatment, especially when at the other store was treated in yhe best way. I hope you check them out and for your best interest take caare of this. Thank you, John V

If you are looking for inexpensive hearing aids for moderate hearing loss, this is a good place…read morealthough it has gotten quite busy and takes a log time to wait for an appointment. However for severe hearing loss or if you want the best solution, go to an audiologist. It will cost a lot more, but it will be worth it. I used Costco hearing aids for 10 years and just switched to high end aids. I am hearing sounds that I never knew existed.

Saw Dr Scott McGrath at Hearing Solutions of Arizona in Mesa and absolutely loved him! He is…read morepersonable and does not rush your appointment. Their pricing is very affordable and lower than a lot of other clinics. I recommend Dr McGrath and Hearing Solutions of Arizona to anyone looking for a new audiologist you won't be disappointed!

I needed a replacement for a broken receiver wire on a hearing aid. Having failed to find what I…read morewas looking for around north Scottsdale, I found Hearing Solutions on the opposite side of the Phoenix area. It may have been a much longer drive to there there, but I was able to walk in (actually got the part at the Tempe office - sent over from the Mesa office) and quickly get the replacement part installed in my hearing aid -- at a much cheaper price than I was quoted at two other places. Special thanks to Sharon, who patiently listened to my concerns in my phone calls and arranged for the part to be installed at the other Hearing Solutions office, which was closer to me. I had an excellent experience with both the Mesa and Tempe offices. Thanks so much!

Dr. Bagia is very competent and explains everything clearly. I would no hesitate to recommend this…read morepractice.

I have moderate hearing loss, and have worn over the ear hearing aids for years and was seeking a…read moredifferent option...Specifically, in the ear canal models. Ashley diagnosed and provided professional advice. She was extremely patient with me by allowing me to try multiple brands/features/models. This allowed me to get to what I feel is the best all-around choice for me as far as hearing quality, comfort and great battery life = Phonak Virto Titaniums - Thank you Ashley!!!

They charge you for short lived service plans, charge you constantly for any follow-up and don't…read morestand behind the junk they sell you. Recommend other hearing centers before using this one.

I had an appointment ag Happy Ears in Mesa with Andrea Hawkins. She is a doctor of audiology. She…read moreanswered all my questions, in an easy to understand way. She has offered to have the company rep contact me . I have a major, life altering decision to make and I have been given many resources to assist me. Thank you Happy Ears.

Today (8/4/26), I received kind competent care from Aryana Moore, Audiologist. I have been seen by…read morethree Audiologists over approximately 6-7 years & I now have found comfort & education from my favorite, Dr. Moore. I highly recommend Advanced Hearing Group to anyone requiring hearing care. Dr. Moore checked my hearing aids & replaced a filter, which was above & beyond my appointment purpose. My ear cleaning (wax removal) allowed me to observe via large monitor screen, so I could actually view the intricate process. Thank you to Dr. Moore & Receptionist/Office Manager, I'll return as need

I went in for wax removal in my right ear because it It was plugged up …read more I wasn't in the chair for the wax removal 5 minutes and Ariana said I was done I told her I still felt something and instead of looking in one more time she just goes on to tell me it probably some loose skin. I even said so if I keep feeling this can I come back in she said yes. When I walked into the reception area they hadn't finished checking in the person who walked in after me that is how long she spent looking in my ears. This was a Monday . The feeling of wax in there only got worse. I had a busy work week by Thursday night it was clogged up I called Friday left a message like you always have to do and wait for them to call yo back. On Monday I get a call The receptionist got my info said she would have to talk to Ariana and call me back. I got a call back Ariana and was told that Ariana said my ears were clean and I should go see my health care provider I must have an infection. I'll just go to a real ear doctors office and get this looked at. Mary C

My Mother purchased her hearing aids from Zounds, the office Manager Nicole was great when…read morepurchasing them. My Mother has been in several times to get the hearing aids fixed, the standard reply for them was that they had wax in them and needed to be cleaned, and when she got them back, they worked for a few days. Since January 2021, I have taken her in 4 times to have them repaired, and once for a hearing test to see if they need to be re-programmed, today we went back in because one of her hearing aids wouldn't work again. They person in the front office behind the counter took the hearing aid in back and came back and stated that they needed to replace the wire in it, that it would be $79 for the wire. They didn't come out before changing it to say what was wrong, they just replaced it. The wire is only warrantied for a year after purchase, according to them and stated that she had signed a paper stating that. While we were talking to her, the manager Nicole came our from the back and said that was all explained in the paperwork, comparing their work to having work done on a car, that you have to pay for it, they said that if we didn't want to pay for it that they would put the old wire back on. When my Mom had hearing aids from Costco, they always fixed them, the only reason she got new ones is because the old ones finally wore out. Nicole's response was "well, then why don't you go back to where you bought the old ones...". I paid the cost of the wire, but the hearing aids warranty will expire next month, so I guess that we will have to shop elsewhere for new ones. We did research before buying these hearing aids, because they were made in Arizona we went to them, instead of Miracle Ear because they were made in Minnesota, turn around time if one of them breaks is important. If you are looking for a hearing aid, go anywhere else than Zounds, unless you like being treated badly and have hearing aids that need repair often!

On March 15th had a hearing test with Jeff Katsirebas. My hearing was so bad only the top of the…read moreline would due. So I bought them with the understanding that I had a 30 day return. After 3 weeks I decided that I was not totally happy with the hearing aids , so I decided to return them. Today I met with Jeff, and after asking my reason for returning them, Jeff was very understanding and have me my refund. He stated his job was to have me hearing better and if his product was not right for me he felt I should try other options. He was very concerned I had the right hearing aids for my hearing problems. Even though Zounds was not right for me, I highly recommend Jeff for his professionalism

Always available, generous with their understanding and care. Scott takes great care of his clients.read more

HORRIBLE!! First, I was sold a pair of hearing aids that were rechargeable, but the charge only…read morelasted for 6-9 hours. When I took them back, I was told since they use a great deal of charge due to my hear loss the battery doesn't last every long. So why was I sold them in the first place?! Then had to change them for ones with batteries. Now for the second time in 6 MONTHS, I have to take them back because they are not working!! I have had hearing aids for 20+ years and have only had 2 other pair. Now in the space of 6 months, I ha ve had to replace the t he ones that were sold to me and were wrong and again not hearing for days because they are not working!!!

This office has four stars, which is great but when I called today to see if they took my insurance…read moreor not, they told me that I would have to be seen by the doctor and evaluated to determine if they take my insurance or not that's egregious and outrageous and as a matter of fact, there's some other issues with that Policy good luck

Great atmosphere. Easy quick exam. Explained details in laymen terms. Receptionist was very…read morefriendly and Dr Pitrone easily explained the whole process in detail.

Dawn is a professional. She is helpful and takes an interest in what you have to say. I recommended…read moreDawn to a friend. It is worth the trip to Mess to have her hello with any adjustments necessary. The staff is pleasant to deal with.

My elderly mother purchased $6,000 hearings aids from ABC Hearing Center. I was later informed…read morefrom an East Coast hearing aid store they were only mid-level-quality hearing aids. My mother could have purchased higher quality Costco hearing aids for a fraction of the price.