I had put in a review recently and it wasn't positive. But, now I'm changing that review to…read moreexcellent. After many, many appointments and having bad experiences with my hearing aids, Dr. Diamond made everything work. She replaced my right hearing aid for a brand new one. I'm very happy that she did this. She strives to make everything better and for that, I'm grateful. Thank you, Dr. Diamond, for being awesome!

Had a routine hearing test done here and it went perfectly. The doctor and everyone else was very…read morefriendly and pleasant the entire time. This should be the norm at doctor's visits but unfortunately it isn't. They also told me my hearing was perfect, my wife disagrees, but I digress.. Cheers!

Holitic approach to hearing loss and Tinnitus. They educate as well as help. Great staff who care…read moreabout you as apatient.

After many decades of drumming and taking every opportunity to see the awesome bands of my day, my…read moretinnitus became more than a minor daily annoyance. I knew I needed help with my tinnitus and hearing loss, but I didn't want to be one of those persons who spends a gob of money on hearing aids, then doesn't use them. And here's where Dr. Kelly Hanscom really helped me out. I sport a shaved head, so it's not like I have luscious locks to help hide hardware behind my ears, so I really wanted to go with jamming the whole shootin' match in my ear. Dr. Kelly advised me on the available options and clearly explained the pros and cons of the different styles of hearing aids. I used a set of loaner hearing aids until my ordered units came in. Dr. Kelly tuned the loaners (and then my person devices) so that I would receive greater amplification of the frequencies in which my hearing is deficient. But she didn't overdo it. This seems to be where a lot of new hearing aid users experience frustration. I've heard several people say, "I'd wear them, but they're too dang loud!" Dr. Kelly artfully managed the acuity and volume of my hearing aids over the course of three months. As she explained, if a new user gets too much volume at first, it can be "jarring." That's the perfect word. So, over the course of three months, Dr. Kelly eased me into the "power" of my new hearing aids, and she also spent plenty of time ensuring that the fit is perfect and that I understand how to maintain and care for my new devices. I love wearing my hearing aids. It's been four months. The tinnitus therapy is wonderful! In fact, my wife can tell by my mood at the end of the day if I have been wearing my hearing aids. Without the tinnitus therapy, she says I am noticeably more anxious by day's end. And don't forget to say 'hello' and be nice to Franchesca at the front desk. After just a few visits, she had my name down and she regularly offers me cookies when I visit. Don't struggle another day with your tinnitus and hearing deficiencies. It's not only affecting your quality of life, but it's also affecting the quality of life of your family, friends, loved ones, and co-workers.

very professional, knowledgeable and eager to please! hearing professional cris anthis took…read moreexcellent care of my hearing needs!

My wife and I were super pleased with our hearing specialist Jim Carlson and the attention he gave…read moreus regarding my hearing problem. Although we did not purchase at this time, we will be returning at a later date. We highly recommend Livingston Hearing Aid Center to anyone suffering from a hearing affliction. David B.

Upon entering Affiliated Audiology Consultants, I was greeting by NicKi. She is very professional…read moreand gave me her full attention! I gave her all my information and she instructed me on the refreshments and restroom key. I was a little nervous, but was eased by the humor in Nicki. Amanda then came and called me to the hearing booth. She informed me on what was going to happen with the hearing test. Amanda is a very compassionate and educated woman who truly cares about her patients. After the test was over we went to her office where she explained the results and her recommendations. She patiently listened to me and we came to a conclusion. There is no other audiology office that takes care of their patients as Affiliated Audiology Consultants! I recommend this office 110% to my family and friends! Thank you Dr. Georgine Ray for the excellence of your audiologist and staff members. I look forward to my next appointment with Amanda! Thank you all kindly, CDMR

This was a new office for me and I was very impressed with the patient care and professional…read moredemeanor of the staff. Elaine was my audiologist and I felt at ease with her immediately. I would recommend this practice to anyone looking for quality care. They have extensive knowledge of hearing aids and truly listen to their patients!

Excellent personalized care from Dr Jose. Very thorough & kind. I was able to get tweaks to my…read morehearing aids every couple weeks until I got accustomed to them.

First of all, I set an appointment for a free hearing analysis. When I check in, I'm asked for my…read moreinsurance information. I clarify that I have an appointment for the advertised free hearing review and explain I'd rather not provide until the tests are performed. 15 min later a man steps out and asks again for my insurance information and asks me what Dr's office have I gone to without providing the insurance information. So I guess it's not "free" and clearly the emphasis is on sales vs an honest unbiased evaluation of my hearing. I walked out and I'm heading to Costco as many have recommended. Lesson learned. Choose a provider who values you, not just the quality of your insurance.

This place was so wonderful with my mom who was having issues with her hearing aids. The young lady…read morewho helped her cleaned her hearing aids and worked on her app so she could hear better. Unfortunately she has trouble with them on & off.

The nicest and most helpful office ever! My mom dropped her hearing aid and it was not working…read moreproperly. However she bought them while in another county so we were expecting to pay a hefty fee to fix them. Karisa who took our appointment called the hearing aid manufacturer and after some research, discovered that my mom's hearing aids were still under warranty under an international program. She sent them out to get fixed and it was all still under warranty so shipping and repair was all covered. I would definitely recomend this office. The staff seems to actually care about providing the best service and there is an actual on site doctor of audiology vs a tech which is what you might get at a big retail store.

I have been a client of Hear USA for many years. I am so happy to be going to the McDowell Rd…read more office. There staff is exceptional. They are always so caring and efficient. Welcome Dr.Noe Gonzales , he is wonderful. My husband has an appointment soon to review all that his hearing aids do that were purchased at a different location. i am happy to recommend them and give this office and staff 5 stars! Pat L.

I had travelled to AZ from FL and totally blanked out on packing my hearing aid charger. I stopped…read morein to this Hear USA office in hopes they might have one I could purchase. The initial response was that they would love to help, but didn't keep them in stock. It would take several days to get one. While I sat down to see if I could get one online (no luck!), the receptionist came out and said they had a charger just delivered by UPS intended for another customer, but his situation was not urgent. They sold me the charger and saved our 10 day vacation! Although I was a HearUSA customer in FL, they didn't know me from Adam at this location! This is outstanding customer service!

My Mom is visiting me from Germany and her Hearing Aids needed cleaning. After talking to Kelly on…read morethe phone we could come in as walk-ins (had checked with another place and they were booked until next week). After only a few minutes all was clean and returned and no fee was charged!! That was great customer service. Friendly, convenient and I will come back when the time comes. Thank you very much. Karin W

Dr Harper sold this business. I made an appointment with the new owners for Dec 29, and informed…read morethem my insurance needed prior authorization. They called me to confirm appt and informed me they had contacted the insurance and got prior authorization ($3500 spending limit). When I arrived for the appointment, they informed me that I couldn't use my insurance because they didn't get prior authorization. The deductibles had all been met for 2021, but start over tomorrow, so this was a complete waste of time, energy, and I'm out, without new hearing aids. I drove 27 miles to this appointment. I was assured prior authorizations had been met. This company lied to me. I will tell everyone I know to avoid this establishment. I would give them a ZERO rating.

What a wonderful Doctor and staff Dr Flores takes the time and explains everything to youread more

WAS NEW TO MARICOPA. Money making business. Will not renew every day medicines. Have to continually…read morecome in. Then asks you every time you come in what are you here for???? Was beginning to think she wasn't a legitimate Dr. Other family members were also having problems with her also. Nothing positive here. Avoid coming here. No caring and a lot of in needed office visits besides being over prescribed unusually high doses. Worst Dr I have ever seen and use the term dr loosely