This is Marcus the owner of Miracle Auto Detailing responding to a Review Of MARK REYBURN
and addressing the truth. This customer Wanted his fifth wheeler washed clayed & polished. My original pricing was out of his budget for $800. He usually gets at $600 elsewhere. I like to mention when you do business no one is forcing you to pay anyone any amount, that was his fault not mine. If you see his comment he's complaining over and over again about my services with his vehicles that I've done to where he said. I've done an excellent job. I wish you would've mentioned something during that time, but he never did. When I did the job for the fifth wheeler I washed it, Clayed it and even cleaned the inside of his fifth wheeler for free and organized it out of courtesy. When I started to polisher I realized after some time that the fifth wheeler is oxidized tremendously. And it was taking me a long time. Which made me understand that it is going to take me a lot more time effort and money to get the job done. So I went to a Detailing Store to go spend more money and get the job done. Mind you, I had to given this customer a call updating him on the situation just how I am right now, saying hey the condition is a lot worse leading to more work and more product for the project. I gave him two options to leave it as it is with a small amount to pay or pay the upper amount and get the job done. He had told me he had a budget and was out of the budget. He said he has got his fifth wheeler for $600 else where. Which
is a specialized operation... containing a group 3 professionals compared to one guy which is Me. We must understand the difference in business.
A Detailing company It's not the same as a car wash, a group of professionals will never compare to a one man team. Anyways, as I went to the store to go spend more money I was already -$500 into this project of my own hard earned money... I asked a few detailers how much would you charge for this project how long would it take, what's your advice. And they said it
1.) Has a lot of oxidation 2.)it's going to take you by yourself a 5 days to a week to get that done And
3.) That you should charge $2500 to $2800.
Like I said I did a test spot and polished the outside of the vehicle in a spot & it wasn't looking good, i gave him the two options. I updated the Customer & let him know honestly the truth of this project, "He says we had a deal for $800 so yeah...and I got a budget." In other words. So me The owner had to respect that and understand that... So I ended the call And had to think about this and make a decision.
If I continue with this job I'm gonna lose money and almost kill myself due to the conditions that it was 90° outside, I'll need to spend more money on pads to polish Because it's heavily oxidized, I'm gonna have to be out here for days if not a week and get underpaid, i'm already -$500 into this project already, I Have a family, I have bills as a business owner and priorities to which I need to pay. I'm not gonna get paid for this job pretty much. The customer has a budget, sadly This project was underpriced and I had to respect the customers budget.
So I as a business owner had to make a decision, and I had to be wise. So overall I had to tell the customer that we need to understand that the condition of this vehicle is really bad and I'm gonna lose if I continue with this project and not even profit nor get anything from it. So I said I apologize and I'm gonna have to respect your budget and only charge $200. And I said hey I know you have a budget, I told you the circumstances and unfortunately I'm gonna have to let go of this project and basically cut it at 200. Let's just leave it as is and understand that has grown adults.
He did pick it up, he paid the $200 and everything seem okay. Then I see this review, and it truly hurt me because it was like a stab in the back. I Marcus McClelland Always do my best to love, to bless, and treat my customers with the upmost respect. I'm a hard-working man and love doing what I do. I am extremely passionate about Detailing and give every single detail the best I can offer and always smile and when I hear Customer say something like this. It's truly disrespectful and unprofessional and Not grown up. If you even look at his profile and see the reviews he has given complaints and give negative reviews. Not sure why he hasn't given me great reviews on the first two of his vehicles. I'm not here to shed blood I'm not here to cause strife but... I'll let All my customers know the truth. So please all of you customers Give me a call, talk to me and I'll be more than willing to give you guys my honest opinion and look out for you customers. Give Miracle a shot, we loving doing what we can as close to perfection & satisfaction. God bless you all read more