Visited Health First Urgent Care while in Gilbert. The atmosphere is clean, organized, and…read moreefficient, and the staff has consistently been helpful and welcoming. I've been here a few times, both for myself and for my wife. This visit, we got super lucky with no one ahead of us, which made things even smoother. The front desk staff always does a good job making the check-in process easy and stress-free. The caregivers have consistently seemed thorough, attentive, and helpful, which is what you want when visiting an urgent care clinic. Another plus -- there's ample parking, making access simple. Overall, a reliable urgent care spot with good staff and an easy overall experience. Saluti.

This office used to be my go-to, but after my most recent experience, I won't be returning…read more I came in with sudden, severe neck pain and felt like my concerns were dismissed rather than taken seriously. The providers didn't seem to listen or validate what I was experiencing. Communication was also poor. I left a voicemail and didn't receive a timely callback, and when I finally did, the response came across as rude and unsupportive. Overall, it felt more focused on getting patients in for additional visits than actually providing quality care. What makes this more frustrating is that my husband and I had just established care here and completed physicals on the family practice side. I rarely have medical issues and try to handle things the right way, so this experience was disappointing. I'll be continuing care with another office who actually listens, and my family will be finding a new primary care provider and urgent care moving forward.

Check in was smooth & simple. I was called back within 5 minutes & put into a room within 2. I got…read morean x ray & was out with prescriptions sent to my preferred pharmacy all under 1 hour. I went on a Friday morning as well. Everyone was nice & welcoming.

If I could leave 0 stars I would! Yes, the staff is nice (very nice even, and a clean place) BUT I…read morewill never step foot in there simply because of their outlandish hidden pricing for an Urgent Care that IS IN my network. Use this as a massive warning! (And I am seeing others comment in these reviews similarly.) Circumstance 1: I went in to the Urgent Care for a UTI and was charged, using insurance, $812.00 just for a dip stick urine test and under a 2 minute doctor consultation to write me an RX. My insurance paid $7.37 total because they said that is the cost of a test. That makes sense. So what is left is costing me over $400 a minute for help for face to face care with a doctor. Circumstance 2: I went to the same Urgent Care (didn't have the bill for the previous one, otherwise I would not have gone) for bronchitis and a sinus infection. Again, heart rate, bp, and a stethoscope to my chest was all that was done, in addition to the prescription to take to a local pharmacy (no xrays or anything like that). This one was charged $528...so over $150 per minute to be face to face with a doctor. Both times I went, I was the ONLY patient in the waiting room (and didn't see one in the main part of the rooms). It's not like I was at a high peak time even. Why weren't others there...probably because they have read so many poor reviews unlike I did. I was telling this with a friend of mine and she told me that this happened to her as well (same location for an ear infection), resulting in an outlandish bill, so I am not the only person that this has happened to. I have called many times to get them to recode/adjust trying to dispute it even asking for the self payout, and they are not budging.They are standing behind their stomach-dropping fees. I will also say, I have gone to this location other times in past years for the same issues and never received such outlandish bills. It's as if they are treating this like an emergency room (and with my multiple phone calls the billing department employees keeps saying "ER"). I have driven by the place to make sure it didn't change to an ER and I mistakenly didn't notice, but the sign on the building (and the website) says Urgent Care. I am NOT trying to get out of paying for my services, but I will stand up for what is "right" and announce to many what a horrible company they have become. Seems like the only thing I can do is leave a bad review, notify the news company, file a complaint with the department of health, in addition to my insurance company (Blue Cross) knowing. Price gouging at its finest. Very deceiving business practice. Please go anywhere but here! Never, ever again will I use them! (Look at the slew of Google reviews on this place. I am by far not the only one!)

Got give them credit especially seeing all these negative reviews…read more Had 6 nasty lacerations from my bike accident at the nearby canal. Google maps told me this was the second closest UC, the 1st closest UC was Banner and they didn't even answer the phone. This place answered the phone and I asked if I could be seen without a wait for my laceration and she said Absolutely, there's no wait. Arrived and filled out tablet, waited maybe 3 min and was taken back. Kia or Kya was a sweet kind lady that was so gentle with my wounds. She cleaned them as thorough as anyone can and then the PA or NP saw me very soon after. Unfortunately they said their x-ray machine was broken and they didn't have enough glue (that's a huge bummer for an urgent Care) and had to refer to the nearest hospital. That was the biggest disappointment but the time they did spend with me was positive.

looked at website it says 7 got there paper sign said 8 it was after 8 so I called they said oh we…read moreare waiting for the office associate to come in could be another hour. Do better, people are waiting outside to be seen for a reason. we went to another facility where they have their stuff together

Best Doctor at any Urgent Care in Chandler Don't listen to…read moreanyone saying different If you want a Horror Story go to (Dignity Health Urgent Care Gilbert) or Dignity Satellite Location at Germann and Gilbert Road next to McDonalds Dignity Heath Emergency Room it's not the Hospital It's The Stand alone One Story building They Charge Everyone $3,000 for walking through the door And prices go up from there my Total was $5400 for 30 min with a Nurse ,,,

They have the rudest staff. I would assume they would have a more sympathetic, caring demeanor to…read moretheir service since they are dealing with their community members that are in need of urgent care. But they do not. Super rude, unfriendly and highly unprofessional.

I'm kind of surprised by the bad ratings, but I know things can change through time. As of today,…read moreI've been at this place throughout the last seven years about five times. I have not had a bad experience. Yesterday specifically, I really liked the nurse partitioner who checked me out. Very nice and thorough.

I went to this urgent care on Sunday and paid $90 for the visit, $6 for a strep test, and $16 for…read morethe prescription. I came in with chest pain, severe throat pain, and a persistent cough. The provider said my throat "looked like tonsillitis with exudate," but admitted she wasn't sure what I had -- mentioning it could be mono, strep, or tonsillitis. My strep test was negative, yet I was still prescribed amoxicillin based only on what it "looked like." The visit lasted about 10 minutes, and I was told to come back if symptoms worsened. After 4 days on amoxicillin, my symptoms got worse, not better. I developed a severe cough keeping me up at night, my voice became hoarse again, and my throat and chest pain increased. I returned on Thursday and explained everything, including that I am cash pay and had just been there days earlier. I was told I still had to pay $50 plus more for prescriptions. The second provider was rude and dismissive, cut me off while I was explaining my symptoms, and defended the first prescription instead of listening. She admitted she also didn't know what I had, saying it "could be anything" and made an inappropriate political comment about viruses, verbatim stating "well trump put all these viruses out there so I don't know what you have", which was completely unprofessional. No one addressed my throat pain, chest pain, hoarseness, nausea, or worsening cough in a meaningful way. The visit again felt rushed (under 10 minutes). When I received my discharge paperwork, my diagnosis was listed as "acute cough and nasal congestion", which is not why I came in. None of my main symptoms were documented. I already have a weakened immune system, and being given medications based on guesses rather than proper evaluation is unacceptable. Between the cost, lack of clear diagnosis, dismissive care, and poor documentation, this was a horrible experience. I would not recommend this urgent care to anyone.

We LOVE this place. Of course, everyone hates going to the urgent care but every experience we…read morehave had here has been amazing. Usually less than 15 minute wait, then typically only a 10 minute wait when we get to the back to see the doctor as well. They do xrays and some testing in office; some of the testing we've had done they do have to send out. Doctors and staff have always been super friendly and helpful as well.

I wish I had a better experience with this facility! It's very clean and the people were easy to…read morework with however it felt very overpriced. I dealt with a horrible ear infection for 3 days to come in and see a physician for 2 minutes only to be told I have an ear infection and there's nothing they can do. It ended up lasting for two weeks and I had to go get drops somewhere else which is what I needed from the get go. Then, about two months later I receive a bill in the mail for $80. I paid my copay there and verified they were in net work and, received no extra exams or anything and they billed my insurance $268. I called the billing department and tried to get a breakdown but it never went anywhere and I just had to pay the bill. Could be a great place but will never go back due to the billing issues.

I came with a friend to sit with her while her son had a procedure 8/18/26 ( yesterday)Everything…read moreworked like clockwork and the waiting rooms were very comfortable. But most of all I was so impressed with the young pediatric surgeons who came into the waiting room to deliver Post surgical information to parents. All three that I observed were kind, thorough, friendly & professional. iIt was really joyful to see. My friend's son did real well with his procedure. I had a chance to talk to a number of young parents in the waiting room. All in all it was a very pleasant experience considering the seriousness of sick kids and tense parents!

Zero patients waiting in lobby, showed up 25 min early to my appt as-requested, an hour AFTER my…read moreappt time still no doctor. Dead quiet in here... Seriously WTF?

We came here yesterday on suspicion of me having a kidney infection. Based on my symptoms I was…read moreworried it was turning into sepsis. We were there for 4 hours and from the front desk gal to the nurses and doctor I felt well taken care of. I don't visit emergency rooms so I was super nervous about how I'd be treated. I left feeling peaceful and way better than when I came in. Hoping I never need to come back but I'm thankful for a good experience.

Holy Cow!! $11,000.00 for a 2 hour visit. IV, CT Scan, IV…read moreantibiotic, CT liquid through IV, Needle through my chin, douchebag nurse dude with clover tattoos on his arms and BRUTAL bedside manner. Please just fire this guy and let him work in a morgue somewhere. The doctor was fine although I didn't ever feel like I was in good hands. Not from the minute I entered until the minute I left. BEST PART!! THEY DIDN'T CLEAN MY WOUND AND I HAD BLOOD ALL OVER MY CHIN AS I WALKED OUT. Then they had the nerve to rip off my insurance company to the amount of $11,000.00 for a 2 hr visit. It was only 2 hrs because they made me wait for things. I probably got 20 minutes of care. Fire the guy with the clover tattoos. Fire him now.