The receptionist this past Saturday and today was so so kind!! I hope she see's this and knows her…read morelighthearted banter made a rough morning a delight. Both physicians assistants as well as nurses that took my vitals were both great. I also appreciated the first one started with a low dose of stuff and told me to come back Monday if it didn't improve. This time I also made an appointment so it was a much faster wait. This place has long waits during busy times but they are honest if the wait is going to be long. I work in customer service and I was impressed how kind they were even around frustrated folks. Thanks y'all!

The male front desk associate is condescending, unprofessional and rude. The majority of female…read morestaff are exceptional yet, it is the male staff who lack experience & professionalism. Robert Mazalewski, PA exhibits the most ignorant, impatient, unwavering arrogance that appears to be adopted by the aforementioned male associate. The facts are clearly established as, their rating is indicative of the quality of, and their attention to, patient care, "the office experience" & accuracy of service. Do yourself a favor, and don't waste your time. You will be better served as this location lacks the capacity, competence and credibility to serve the diversity of the community in which it is centrally located. I was inconvenienced to return and wait an hour, standing in the waiting area as Robert Mazalewski, PA, lacked the intelligence or expertise needed to accurately input my name & address as shown on my State Of Illinois Drivers License. He failed three times to enter the information accurately. An administrative mistake (a typographical error), which could have been easily avoided, had he checked his work. Taken the limited effort to dedicate a couple minutes to check his work. I was 1of3 other "patient customers" to have some "issue" to occur as I waited and others were made to take time out of their day, to return and address the rude, time-robbing "Gate Keeper" who, like the P.A., blamed the female staff who work within the Lab, for issues that clients experienced. No Ma'am! The issues are with you Sir's.

Years ago I complained about coughing in the mornings and after dinner. Dr. Lamaster had me do…read moreannual chest CT. The second year the CT showed a gallstone. The coughing progressed into choking, gagging and recently trouble swallowing. After the coughing complaint, I reported random diarrhea, which was dismissed. Then I complained of vomiting. For years my symptoms got worse. Finally the vomiting was so bad, I insisted on seeing a surgeon. The gallstone that was documented on my medical records years prior turned into Chronic Cholecystitis, which can be life threatened. It can also lead to Pancreatic cancer, from which my mother died; she too was undiagnosed for years. Advocate Ravenswood let me suffer for years and harmed my long term health. This is not the only undiagnosed issue. Dr. Mikesell and Dr. Lamaster both dismissed my complaints about cognitive dysfunction for years with repeated complaints from me. The dysfunction now seems to have been caused by seizures. Two head injuries are in my medical records and they dismissed me and never followed up. Negligent or incompetent? Does it matter which? Also I rarely saw Dr. Lamaster. His residents were the only appointments I could get. One told me that I did not need to check my blood sugar... I am diabetic. Another put in my medical records that I had high blood pressure, which is incorrect and caused me problems with the anesthesiologist prior to gallbladder surgery. I have many other more examples of incompetence but individually they do not seem important. However, when a medical practice has consistent mistakes and the residents do not read your chart, they put your life at risk. Chronic Cholecystitis can be life threatening. It inflamed my pancreas and liver.

I'm a little shocked to see all the negative reviews! We've been visiting this doctor's office…read moresince my son was born back in October and have had nothing but positive experiences. The building is bright and welcoming, as are the folks working the front desk. I also appreciate how clean it is. Our Doctor, Dr. Serrano, has been absolutely wonderful. From the jump she's always expressed genuine excitement to see us and our baby. We feel so comfortable and confident in her care, she really eases any worries we've had as we navigate parenthood! I've called the help line more than once when I've had questions or concerns and there is always a doctor ready to assist. So far, I'm really impressed with all experiences I've had here and want to thank them for keeping my baby healthy!

Came in for a bad cough / Rx renewal on 12/3/2024, they wouldn't see me…read more Since Endeavor took over North Shore the quality of service and of medical care has deteriorated significantly, though I'm sure their revenue numbers look great. They've got these Urgent Care storefronts all over, I'm sure it is helping them increase their billing.

Should be renamed intermediate care. Last time I was here I called first and was told they could…read moredraw look for labs. When I came in, they told me they could only if they had someone on staff qualified and they didn't that day. Sent me to the Anderson location after calling ahead on my behalf. The location was the worst, they had me wait in the lobby brought me back and then told me they also didn't have anyone the person who was qualified when I was waiting left. Then they released my records so I had to recontact my doctor and wait two days until I could have the test done. I waited a few weeks and came back today to the Open 7 Days a week Northcenter and it's locked tight. I'm done with North Shore and their horrid lab system in the city of Chicago. Wish I could give them a negative 5

Really, I must leave 1 star? Anyway, running late all of the time, the nurse practicioners are not…read morequalified nor experienced to perform these jobs. The front desk is always not staffed and if it is, the person is inept and has zero customer service skills. Sorry, I tried more than once.

During prescheduled appointments on 11/26 and 11/28, the front desk staff were incompetent and…read moreunhelpful. On 11/26, the male staff member working in the a.m. appeared to be poorly trained and was unable to locate records, doctor's orders or navigate MyChart, Epic/NorthShoreConnect. I left the facility and made another appointment for 11/28 after contacting my primary care doctor and explaining the incompetence of the Immediate Care staff, they kindly contacted them directly and resubmitted doctor's orders by fax and thru Epic. Upon my return on 11/28, the female staff member at the front desk in the a.m, first name begins with S, was hostile and unwilling or unable to view orders in Epic. Once again while checking in, I involved my doctor's office to assist, orders were resubmitted again, offers to call or fax were communicated and the woman at the front desk continued to deny she could see records or assist. I would never return to this location or recommend. *Please note this review is for the front desk staff at this location and not doctors, PA or nurses.

Nobody wants to go to urgent care, but when you have to go, do yourself a favor and go to the…read moreMidwest Express in Roscoe Village. There's a small parking lot. You can reserve a spot online (which is not an appointment time, but reduces your waiting time in the lobby.) I like these things. Let's talk about the providers. They're thorough and really nice. They make me feel as comfortable as I can in an uncomfortable setting. I've been here several times and had the same experience with different providers.

I made an appt at 6pm for my very sick 3 year old, completed the paper work online, checked in…read moreearly at the front desk. The dusty lobby was basically empty save for one other family. Around 6:20, myself and the other family went to the front desk to see how much longer it would be, the receptionist was not even there. Eventually she finally deigned to show up and let us know it'd be another 40 minutes, which, when you have a sick 3 year old, is an eternity. What is the point of making a 6pm appointment if they can't get you in till 7pm? And is there even anyone working there? It was SILENT and not a single person was called back in the entire 30 minutes we sat there. I rarely write reviews but I'm so unsettled by this experience, I'm not convinced this place is even legitimately staffed, strongly recommend finding an alternative if you value the "urgent" in urgent care.

I booked an appointment for an x-ray for this location and when I got to the office the front staff…read morelet me know that the provider had called out and I could not get my x-ray there. I was visibly upset out of frustration and the front staff (I unfortunately did not get her name) quickly let me know that a nearby location had x-rays and appointments available. She transferred my appointment and I was able to get seen within the hour at Clybourn. Thank you to the front staff worker, you genuinely helped turn my day around!!

Slow process even when only one other patient is there. I also found it ridiculous that they can't…read morethink through the steps of what would we need to do next. They have a sign up with a miss spelling. When it was brought to their attention they said they knew, yet they keep it up. Why would you leave a sign up that conveys anything other than We are capable, intelligent, and you can trust us?

I made an appointment because I've previously been here and had to wait because I didn't have one…read moreat the time and learned my lesson. Coming in today, someone came in after me without an appointment but was immediate brought back and taken care of. Now it is 30 minutes from my appointment time and I'm waiting to see a doctor still. Places like this should stick to their policies so people who do it the right way don't get burned. I'm giving it a bump up in stats because I just met with a doctor finally and she was wonderful. The doctors are always great here, at least.

I had a billing dispute and it was impossible to reach a live person. The phone numbers on the…read morebilling invoice and on their website are only to an automated payment system and you cannot reach a live person in their billing department. This is impossibly frustrating, in fact, infuriating. It's not professional whatsoever. I do not recommend them and I will not be a repeat customer.

I've been to a few doctors at this location over the years and have always been very happy with the…read moreteam, doctors, and office. Check-in is always a breeze, the nurses and assistants are always friendly, the overall feel of the place is professional and clean, and I've never had any billing issues. They're also patient and kind indulging my nerves when I'm getting blood drawn and getting vaccinated! I've seen a few doctors here and have always had great care. My primary care physician is Dr. Jessica Kennedy and I can't say enough positive things about her. She's knowledgeable, listens carefully to my concerns, and either has the answer or refers me to an excellent specialist. I'm also very happy with Dr. Mark Romanelli, a dermatologist who does annual skin exams and recommends great products to ensure healthy skin. I've also had positive experiences with the other doctors I've seen at this location, like Dr. Vasiloff, who I saw once at short notice when I wasn't feeling well. It's important to find a team that will help you stay healthy, I definitely recommend Dr. Kennedy, Dr. Romanelli, and this NW Physicians Group.

Waited almost 8 months to see a dr. Called me Friday to cancel. Dr. Changed her mind. Not taking…read morenew patients. Just RUDE.

I was ill last week and stopped by the take care clinic because I have a history of getting very…read morebad sinus infections. The nurse practitioner that I saw at this location was completely dismissive and barely looked at me during my visit/consultation. She diagnosed me with a cold before even looking at me. She examined me briefly and told me that even if I had a sinus infection she couldn't help me. I am seen semi-regularly by an ear nose and throat doctor for my sinus infections. Funny that he treats my sinus infections with antibiotics and so have the other doctors that I've seen when I've had them. Then she asked me about the flu shot. I said I broke out in a rash and had a headache for 3 days the last time I got a flu shot. She proceeded to say that all vaccines are made basically the same way, so if I was ever vaccinated for anything else without an issue that I couldn't possibly have a reaction to the flu shot. Needless to say, I went to Peterson Urgent Care after I left and was diagnosed with a sinus infection and was prescribed an antibiotic. After speaking to friends in the medical field, I also found out that people can have reactions to specific vaccines. Basically I had to make 2 medical appointments last week to get my problem resolved. I called Take Care Clinic immediately after my appointment to complain. They assured me that they would have a manager call me within 24 hours. This was on Wednesday... I had to call back today to see why a manager still hasn't called me. I was told that my complaint wasn't processed properly and that they had to re submit it. How aggravating. If you're sick... save yourself some time as well as money, and go to your primary care physician or to an urgent care facility.

I went to the Edgewater Take Care Clinic as an uninsured walk-in patient w/ swimmer's ear symptoms…read more Must have been good timing because I waited for only 5 min. before being seen. Nurse practitioner Michelle was very professional and extremely helpful. She was also very nice, answered all of my questions, and allayed my anxiety -- great "bedside manner." My ears had not been "professionally" cleaned in over 30 yrs., so the ear cleaning process was uncomfortable, to say the least. Michelle managed to get the job done w/ as little trauma as possible. She prescribed antibiotic ear drops to ward off infection, which I conveniently purchased at the Walgreen's pharmacy. My ears immediately felt better after treatment. I can hear again! Take Care Clinic is a relatively affordable, convenient option to going to a primary care physician for minor medical issues, particularly if you are uninsured. You can even schedule an appointment online.