Jekyll and Hyde…read more This is my second visit, the first one went perfect. Five stars. My second visit was way different. Basically a train wreck and a not so bright staff. Screwed up a couple things and the staff did not seem very knowledgeable. The obvious is their staff can vary quite a bit regarding a particular day.

I didn't even bother to go in. Tuette or however you spell her name, was extremely rude and curt…read more It took a lot of restraint not to respond in kind. We've been there before and have had a good experience. I will never fucking go there again. And "Tuette," should never be allowed to answer the phone or lose her job!

The wait to see the nurse practitioner was very long. When I was finally seen, she did not seem…read morevery open to my suggestions, even though I've been dealing with this cold for over a month. I am immunocompromised and have lupus, asthma, heart issues, so respiratory illnesses are especially serious for me. I did receive some prescriptions, and I clearly told the nurse assistant to send them to CVS. However, they were sent to my local pharmacy instead. I had to call back multiple times to get this corrected. When I arrived at CVS, there were only two prescriptions available. I had to call back again to find out what happened to the cough syrup, and was told it had been sent at the same time. Ultimately, I was told to use over-the-counter cough syrup instead. I'm not a doctor, but I've been dealing with serious health problems since I was 23, and I know what has worked for me in the past. 875 mg Augmentin has consistently treated my sinus infections, and I usually receive cough syrup with codeine. During this visit, my biggest issue was severe rib pain from constant coughing, and I felt that concern was not taken seriously. Overall, I was not pleased with the care I received. Please listen more carefully to your patients, especially those with chronic and complex medical conditions.

Do not go here. I brought my 4 year old here with a medical emergency because I didn't think I…read morecould make it to Cook Children's. I thought I'd go here to get help versus calling an ambulance. Should have called an ambulance. They were so lackadaisical when my son has 105.5 fever and basically told me to calm down and that I was overreacting. They sent me home telling me to just medicate the fever no big deal acting like I'm hysterical for no reason. I took him to the ER and he has a blood infection and double pneumonia. Don't go here.

I was experiencing wheezing at night and went to Better Faster Urgent Care for a check up. They…read morequickly diagnosed my problem, Bronchitis, and called in my prescriptions. BF had X-ray, all the equipment on sight needed for my diagnosis. Kate, the PA, and Manny, the Tech, were excellent. If you need urgent care, Better Faster Urgent Care is the place to go.

My wife went in recently. Dr. Strange, Javier and Jessica took great care of her…read more They continue to do an excellent job in what they do. Keep up the great work!

Extremely disappointing and disrespectful experience…read more I would strongly caution other parents about this clinic based on my experience. I want to make it clear that the two female nurses who cared for my child were wonderful. They were kind, respectful, compassionate, and professional, and I genuinely appreciate the way they treated both me and my child. Unfortunately, my experience with the gentleman nurse who took over the shift was completely different. Rogelio was extremely rude, dismissive, and disrespectful toward me as a parent. I made a decision regarding a specific procedure for my child and clearly communicated that I did not consent to it. Rather than respectfully listening to my concerns and having a professional conversation with me, he became visibly frustrated and belittling toward my choices. I felt as though my concerns about my own child's health were being dismissed simply because I did not agree with him. There is a huge difference between educating a parent about a medical recommendation and making that parent feel talked down to or disrespected for having questions and making a decision. What made the situation even more frustrating was that his attitude changed only after I contacted my mother-in-law, who is a PA, and asked her to speak with him. Once another medical professional was involved in the conversation, his demeanor suddenly became much more respectful and cooperative. That honestly made the entire situation even more disappointing. I should not have needed to call another healthcare professional for my concerns to be taken seriously. Parents should feel comfortable advocating for their children without being belittled, intimidated, or treated as though their opinions don't matter. I was advocating for my child, and I expected to be treated with basic respect. I am grateful for the two female nurses who were genuinely kind and professional, but unfortunately, the experience with Rogelio completely overshadowed the positive care we received from them. I will not be returning my family to this clinic. I sincerely hope management takes this complaint seriously and addresses how parents are spoken to and treated when they have questions or make decisions regarding their child's care. No parent should have to feel disrespected or intimidated for advocating for their own child.

Had a run in with some anaphylaxis. The staff here for me back super fast and are all knowledgeable…read moreand attentive. Michelle gives shots and IVs so painlessly and quickly I wouldn't have known I got them if she hadn't insured I knew all about my care. The doc is also awesome. Came in to see me in less than 5 minutes and obviously possessed a plethora of medical knowledge. This being a delayed reaction, it isn't an easy case to identify and treat. Very happy I came here.

Dr. Narla and Rn. Shannon were truly wonderful. I had an open wound that needed stitches, and they…read moretook great care of me with kindness, speed, and professionalism. They were incredibly respectful and made me feel comfortable throughout. I highly recommend this place!

Surepoint ER - Denton…read more My family always comes here for emergency care, and every visit has been an excellent experience. The staff is very professional, knowledgeable, and caring. They take the time to explain everything clearly and make sure we're comfortable. We truly appreciate their amazing service and kindness -- definitely the best ER in Denton!

Super quick and easy to go to, understood I was on a budget and was helpful with that, having a…read morevegan Doctor he made it easier to explain that I'd rather have natural remedies then medicine, but with strep and a new job, medicine was my best bet with raw garlic every day also! Loved them! One doctor and one room, super small location

Not the best clinic. First , the haven't fixed the hot air in the front lobby !! It has been years…read morewith this ridiculous problem. No one wants to sit in the front because of it. I had to ask the front desk lady to let me sit in a cool patient room. This place has high nurse practitioner turn over rate. Wonder why? I've been waiting 40 minutes for the NP and the front desk girl ( with Botox lips) isn't apologetic about it at all. She didn't even greet me when I walked in. She instead says , well there is other sick people here. Really lady? Grow some people skills and costumer service skills!

I was the only one there so I was seen very quickly. My concerns were addressed and a script was…read moresent to my pharmacy before I left. Dr kwan (sorry if I misspelled) was amazing & so was the nurse that took me back for my xray. I was out within the hour, because we had to wait on X-ray results. All the staff I encountered were kind and attentive. Highly recommend!

I've never wanted to leave a place so fast in my life. I don't even know the doctor who saw me…read morebecause he didn't give me his name. Isn't that insane? No introduction. He could have been a random guy off the street for all he acted like a doctor. I came in due to unexplained bleeding after a week of immense pain and arm numbness. I had surgery for endometriosis and fibroids eight weeks ago. The treatment I received was abysmal. Some highlights -- "I'm worried about the bleeding, I know the pain in my back may be normal due to my illness. I just want to make sure I'm not having a stroke or anything." "You can't have a stroke in your lower abdomen." "What pain meds are you taking?" "I've been taking both Tylenol and Ibuprofen every two hours because I'm in so much pain." "You should try Aleve." Woah, no way? Aleve? Hold the phone. I never thought of that. Then he gives me a paper that says not to take Aleve because it'll cause me to bleed more. Uh oh. And a paper to explain what a painful heavy period is! To someone with a chronic reproductive disease. I still can't decide what part of this visit was the most disrespectful or condescending. It's a hard one. He looked at my surgical scars at one point, asked if I had a fibroid removed like he didn't believe me, and then stated that typically fibroids are removed from a larger incision. I was told he can't support or help with anything gyno related, but somehow he's an expert on laparoscopies and thinks he can criticize my surgeons work when he didn't even listen to a single thing I'd said to him since I'd been there. Did he think I was lying about getting a fibroid removed? Probably. They took my blood pressure multiple times and I, a healthy individual ACCORDING TO HIM, could not get Systolic pressure under 155. When I got there ONE SEVENTY FIVE. A cardiac episode is 180. He told me it's probably the pain. Wait, so the Aleve I took this morning isn't working? What? You said that should help. Why is my arm numb from my shoulder to my fingers? Who knows. Obviously not him. I think his excuse was that I laid on it wrong. Why has it been hurting since Friday night? A medical mystery. My insurance is paying thousands of dollars so Sherlock Holmes can tell me I laid on my arm wrong. I finally gave up trying to advocate for myself and just agreed with him so I could go home. I got no answers for my pain or my bleeding. He thinks I'm fine! So healthy. I can't believe my insurance is going to have to pay for this. The only reason I got meds in IV for my pain while I was waiting for my blood work was because I cried in front of my nurse and he advocated for me. I was the only person there at 4:30am this morning and seriously you would think I was one of 100 in that ER with how I was treated. I had to get up to go the bathroom and wouldn't you know, he was standing around doing absolutely nothing. The only person who cared about me was my nurse. Strangers that hold the door open for me in public show me better care, respect, and compassion than this DOCTOR who literally gets paid hundreds of thousands of dollars a year to do care for people in their time of need. Like what a spit in the face. And for what? I just wanted help. If I have a cardiac event or god forbid a stroke between now and Monday when I see my general doctor, I will find this hospital at fault. I am still not over how even an EKG wasn't even at least offered. That's standard practice with symptoms I displayed. Thankfully tomorrow is Monday so I can actually go to my general doctor that cares if I live or die. My discharge instruction was to lose weight. :) pain? No you're just a fat pig. EDIT FOR STAFF WHO READ THIS - If you are not the doctor who talked to me like a dog than don't apologize for him please. I don't want an apology, you've done nothing wrong. The rest of your staff was amazing. Either fire him or teach him social skills so he doesn't make another woman cry. To my nurse and the front desk gentleman if you read this, thank you for your kindness. I needed that to offset the ugliness.

I have been a patient of Dr. McDowell for about 20 years as my primary physician. I have always…read morefound him and the staff to be professional and caring and feel like I have received excellent care over that entire time.

Been going here since I broke my finger 10 years ago. Doesn't matter what's going on, they've…read moregotten me right every time.