Came in for a bad cough / Rx renewal on 12/3/2024, they wouldn't see me…read more Since Endeavor took over North Shore the quality of service and of medical care has deteriorated significantly, though I'm sure their revenue numbers look great. They've got these Urgent Care storefronts all over, I'm sure it is helping them increase their billing.

Should be renamed intermediate care. Last time I was here I called first and was told they could…read moredraw look for labs. When I came in, they told me they could only if they had someone on staff qualified and they didn't that day. Sent me to the Anderson location after calling ahead on my behalf. The location was the worst, they had me wait in the lobby brought me back and then told me they also didn't have anyone the person who was qualified when I was waiting left. Then they released my records so I had to recontact my doctor and wait two days until I could have the test done. I waited a few weeks and came back today to the Open 7 Days a week Northcenter and it's locked tight. I'm done with North Shore and their horrid lab system in the city of Chicago. Wish I could give them a negative 5

I had an appointment yesterday. I did not know what to expect. Wow I was very impressed the staff…read morewas very nice and attentive. Dr. Gallagher was great, very attentive and knowledgeable. He went over and beyond to make sure he was addressing any questions that I have had. I would recommend this facility to anyone who needs to be seen. Thank you for providing great care.

I booked an appointment for an x-ray for this location and when I got to the office the front staff…read morelet me know that the provider had called out and I could not get my x-ray there. I was visibly upset out of frustration and the front staff (I unfortunately did not get her name) quickly let me know that a nearby location had x-rays and appointments available. She transferred my appointment and I was able to get seen within the hour at Clybourn. Thank you to the front staff worker, you genuinely helped turn my day around!!

Nobody wants to go to urgent care, but when you have to go, do yourself a favor and go to the…read moreMidwest Express in Roscoe Village. There's a small parking lot. You can reserve a spot online (which is not an appointment time, but reduces your waiting time in the lobby.) I like these things. Let's talk about the providers. They're thorough and really nice. They make me feel as comfortable as I can in an uncomfortable setting. I've been here several times and had the same experience with different providers.

Had a pleasant experience here but what was not pleasant was getting sent to collections for a…read moremystery $30. Did I receive a bill, call, or mail for this? Nope. Has it been a year since this I visited and I was just now notified thanks to credit karma? Yup! My insurance successfully received and paid a $162 bill-no mention of $30 anywhere. The visit shows as 'complete' payment wise for Midwest Express Clinic Website? Shows I owe $0. Insanely unprofessional and has ruined my week and dented my credit that I've been working tirelessly to build. I have never missed a payment except this one, allegedly, which I had no idea even existed until tonight. Going to see my options but do not come here unless you're willing to risk your reputation. Thanks.

I've been to a few doctors at this location over the years and have always been very happy with the…read moreteam, doctors, and office. Check-in is always a breeze, the nurses and assistants are always friendly, the overall feel of the place is professional and clean, and I've never had any billing issues. They're also patient and kind indulging my nerves when I'm getting blood drawn and getting vaccinated! I've seen a few doctors here and have always had great care. My primary care physician is Dr. Jessica Kennedy and I can't say enough positive things about her. She's knowledgeable, listens carefully to my concerns, and either has the answer or refers me to an excellent specialist. I'm also very happy with Dr. Mark Romanelli, a dermatologist who does annual skin exams and recommends great products to ensure healthy skin. I've also had positive experiences with the other doctors I've seen at this location, like Dr. Vasiloff, who I saw once at short notice when I wasn't feeling well. It's important to find a team that will help you stay healthy, I definitely recommend Dr. Kennedy, Dr. Romanelli, and this NW Physicians Group.

This clinic cancelled my appointment that I scheduled 4 months in advanced without any…read morecommunication to me whatsoever I had to reach out on the day of the appointment myself. Now I am stuck waiting another 3+ months to see a provider. Would not recommend.

NP Danielle Taylor is simply amazing! She was very professional and personable, and actively…read morelistened to my concerns. She took time to answer my questions and my prescription was filled very quickly at the pharmacy. I felt very comfortable as a patient and would recommend her!

I've been to this clinic at Target for a flu shot and it was fine. I really needed them again when…read moreI developed an eye infection one evening but found they had closed early. Moral of the story is not to rely on a walk-in clinic for anything more than a simple shot.

Was sick and new to the city, so I tried this urgent care and could not be happier with my…read moreexperience. When I called the front desk was kind and patient and in person when I arrived . And Dr. Keeler was truly one of the most patient and kind doctors I've ever come across . I cannot recommend her enough and this urgent care center . I avoid doctors so this says a lot.

I LOVE this urgent care. I've only gone in as a walk in and they always get me in so soon, there's…read morehardly ever a wait. All the staff are so gentle and kind, I've only seen Dr. Keeler and she's seriously the bomb. Probably one of the best doctors I've had. Like others have said they also have a pharmacy within the place, so you just pickup your meds on the way out. And they take medicaid! I've also had no issues finding street parking too. Seriously no complaints with this place, love everybody that works there.

I waited 9 months to be seen for an annual exam, including bloodwork, hbp diagnosis/cancer…read morescreening and other concerns. This was the first appointment available with any primary physician, only to be cancelled less than 24 hrs notice. The next available appointment when I tried to reschedule available was this upcoming oct 12th. If you have a year and a half to wait regarding your health concerns, this is the perfect place for you. What a joke.

Review for immediate care services: patient Always been seen fast, parking is easy and free,…read moretrustworthy NM reputation, good communication, not much more you can ask from an urgent care. Clinical care been on point 9/10 times.

Lindsey Ashley was so knowledgeable and informative about my injury. I had muscle spasms from…read moreswimming & she had all the answers to my questions. I now know what to do, as well as what not to do, so I can heal up. I am back on the path to health because of Lindsey. The nurse who took my blood was also gentle, hit the vein first time. What more could you ask for? Thank you - E.B.

WARNING: They will promise to bill you $X. Once you leave you will billed extra for lab services! I…read moregot a large bill that was unexpected. They don't care about patients. Doctor will rush! and say this urgent care to defend herself and make excuses! So don't expect the person to be detail orientated. Also I was MISDIAGNOSED here, not worth it! I am ripped off now need to spend hours cleaning up the mess of billing this place made!

Years ago I complained about coughing in the mornings and after dinner. Dr. Lamaster had me do…read moreannual chest CT. The second year the CT showed a gallstone. The coughing progressed into choking, gagging and recently trouble swallowing. After the coughing complaint, I reported random diarrhea, which was dismissed. Then I complained of vomiting. For years my symptoms got worse. Finally the vomiting was so bad, I insisted on seeing a surgeon. The gallstone that was documented on my medical records years prior turned into Chronic Cholecystitis, which can be life threatened. It can also lead to Pancreatic cancer, from which my mother died; she too was undiagnosed for years. Advocate Ravenswood let me suffer for years and harmed my long term health. This is not the only undiagnosed issue. Dr. Mikesell and Dr. Lamaster both dismissed my complaints about cognitive dysfunction for years with repeated complaints from me. The dysfunction now seems to have been caused by seizures. Two head injuries are in my medical records and they dismissed me and never followed up. Negligent or incompetent? Does it matter which? Also I rarely saw Dr. Lamaster. His residents were the only appointments I could get. One told me that I did not need to check my blood sugar... I am diabetic. Another put in my medical records that I had high blood pressure, which is incorrect and caused me problems with the anesthesiologist prior to gallbladder surgery. I have many other more examples of incompetence but individually they do not seem important. However, when a medical practice has consistent mistakes and the residents do not read your chart, they put your life at risk. Chronic Cholecystitis can be life threatening. It inflamed my pancreas and liver.

I'm a little shocked to see all the negative reviews! We've been visiting this doctor's office…read moresince my son was born back in October and have had nothing but positive experiences. The building is bright and welcoming, as are the folks working the front desk. I also appreciate how clean it is. Our Doctor, Dr. Serrano, has been absolutely wonderful. From the jump she's always expressed genuine excitement to see us and our baby. We feel so comfortable and confident in her care, she really eases any worries we've had as we navigate parenthood! I've called the help line more than once when I've had questions or concerns and there is always a doctor ready to assist. So far, I'm really impressed with all experiences I've had here and want to thank them for keeping my baby healthy!

not sure why the other reviews are so low- I went in for an ear infection and had great service! it…read morewas quick, affordable, and the doctor was great. I thought it served exactly the purpose an immediate care clinic needs to. will be back if needed

Stay away if you are looking for competency around gay male sexual health and STIs…read more Visited yesterday. Went into the exam room with my spouse, who wanted STI screening. The nurse practitioner entered the room and discussed the screening tests she would order. My spouse requested a rectal swab. The nurse practitioner did not even offer the test, a standard test for gay male health. Then the nurse practitioner stated that she does not perform rectal swabs; the patient can do so themselves. My spouse stated he had been asked to perform his own rectal swab the last time he visited and didn't believe he did it competently. The nurse practitioner did not reply. An assistant, a CNA(?), entered the room to perform a COVID test and a throat swab. She asked my spouse to do his own rectal swab. He restated that he didn't feel competent. The assistant turned to me and asked, "Would you do it?" To which I replied, "I am not a licensed healthcare professional." She exited the room. The nurse practitioner re-entered the room and performed the rectal swab. If we hadn't challenged the nurse practitioner or the assistant, poor-quality healthcare delivery would have continued. Northwestern Immediate Care Lakeview demonstrated unprofessionalism and medical incompetence. Don't go there! ADDENDUM 1: 2/3/26 I called a patient advocate on Friday, 1/30/26. They took my information, which I wrote about in my previous Yelp post dated 1/30/26. The representative assured me I would receive a call in 2 business days. Today, 2/3, I called to inquire about my callback. The representative reported that there was no record of my call on 1/30/26. She asked what I was calling about today. I reported two issues. 1. There was no record of my call on 1/30/26, and I question the department's competence. 2. The original reason I called, which is in my post from 1/30/26, is about Northwestern Immediate Care Lakeview medical incompetence. Northwestern advertises the following as its mission: "At Northwestern Medicine, our mission is to put patients first in all that we do. Each day, we work toward this goal by providing excellent and safe care. To provide the best possible experience for our patients, we focus on transparency and value." That's not anything like my experience.