This is an absolutely great place.So nice and professional.I signed up for the waxing club.Thank…read moreyou Kaylee!

From the owner: Trade an ouch for wow at Hello Sugar! This Downers Grove salon specializes in Brazilian waxing and…read moresugaring, prioritizing comfort and expert technique. Their licensed estheticians are passionate about skincare and put clients at ease with their warm, judgment-free approach. Utilizing the latest methods and personalized product selection, Hello Sugar minimizes discomfort, making even sensitive skin smile. Experience the difference and discover why their waxing services below are raved about. Brazilian wax and sugaring, Bikini wax and sugaring, Brow wax, Face Wax, Leg Wax, Full Body wax.

I love this spa! I tend to go for special occasions (birthday, Mother's Day) and purchase a spa…read morepackage. I've had many great experiences here. Typically, you start by changing into a soft robe and sipping on tea or water in a calm waiting room. Then I LOVE the salt room therapy. It's like stepping into a mini private beach with salt rocks for sand. There are beach like chairs to relax in while you breathe deep and meditate away. Then depending on your package, enjoy a lovely facial and massage with relaxing atmosphere and calming music. As part of the package or separately I also love to get manicures and pedicures here! The technicians are great and the experience is really nice and feels private with only 2 chairs for each service so it's not over crowded. I'm already looking forward to going again!

I received a gift card for this spa and went today for a package. It honestly exceeded my…read moreexpectations. The woman at the front desk, whose name I did not get ‍, was so sweet and accommodating. Lisa gave an awesome body scrub, body cocoon (highly recommend), and massage. Beya and I really hit it off and did an amazing job with my facial. I loved the ambiance and I thought the prices were fair. I will definitely be visiting them again!

They were busy, but professional and made us aware of the time we would wait. Service started and…read morefinished based on time provided in menu. Nails look good. Overall we are pleased with our basic mani and pedi.

I found this salon through an Instagram ad. They were having a grand opening and offering a 15%…read morediscount to all new customers. I decided to treat myself and my 7 year old cousin to a pedicure and manicure. Upon checkout, the staff informed me that they could only apply the discount to my services and not my cousin's. This was quite disappointing and, in my opinion, a clear indication of poor customer service. Additionally, my pedicure chipped within 3 days. I also noticed a few air bubbles in the polish of my right big toe. Furthermore, I felt that the salon staff wasn't as thorough with the service as they should have been, especially considering the salon was quite empty when I arrived. For my manicure, I requested that my cuticles be cleaned and my nails filed but I didn't want any polish. Despite her assurances that she was done, I had to point out areas that still needed visible cleanup.

I typically get my brows threaded and so I've hopped around many threading salons. With that said,…read morethis place deserves all the praise. It's typically a painful experience but I was shocked when I felt little to no pain with my brows being threaded. The woman even asked after threading my right brow if it was to my standard (that never happened at other salons). She listens to your criticism and will exceed your expectations.

Glad I found during my Sunday errands. Another location to get my eyebrows done. I have to go…read moreback to try their facials.

I wanted to write an updated review as I have been coming here for several years. My go-to wax…read morespecialist is Neryeda and she is great. Recommendations: Get the wax passes! They don't expire! Get the products! If you come regularly you earn points that can be redeemed for products. They make a difference to keep you feeling smooth post-wax. Need to reschedule? Easy to do in the app, by calling, or even texting the center. Day, evening, and weekend appointments are available at the center.

Staff are so professional and very thorough in their waxing. They use quality products so the…read moreredness is less than normal and goes away pretty quickly. The facility is very clean and modern feel. Reception staff are also very friendly and knowledgeable and do a wonderful job greeting you as you come and making you feel comfortable and welcome.

Move ahead 3 years and we are back at the location on Washington across from The Children's Museum…read more So I am glad to be away from the parking police at the building across from the library. During the day, parking here has not been an issue, can't speak to evenings and weekends. See my earlier review for specific directions because you enter the parking lot from North Ave. which is a one-way street heading west. (first street south of the Naperville train station). Enter the rear door from the parking lot, do not go to the front door of the building. There is a small waiting area as soon as you enter. After all this time stuck at home, treat yourself and go get beautified.

Angel did an excellent job with my first waxing. She started by sitting down with me, asking me…read morequestions. We moved to the exam table & she explained the process every step of the way. She asked me frequently if I needed a break due to the fact that with the first waxing of a frequently shaved area, it may be quite painful. She explained that it will get better with more frequent waxings--when the hair becomes softer & more sparse. She also gave me good pointers on how to manage for the next several days after the waxing to avoid complications such as ingrown hairs, etc. I will definitely be back in the recommended time frame!

I have been coming here over 20yrs. and trust them with eyebrow tinting and shaping. The salon is…read moreclean, great customer service and there is always something on sale that I purchase. A++++++

Great place for eyebrow threading. At time of review, $8. Bring cash as this is below their…read moreminimum amount on credit card. Plenty of parking and they usually have 3-6 threaders at a time.

So, for my first visit I thought the second floor would be one floor up from where I entered ~…read moreWRONG. There is a communal waiting area for the offices on that level. For Kiana you text that you have arrived. I was there for waxing services and brow tinting. Brows look great. The esthetician that I had been seeing for years closed her salon and I have been looking for a replacement. I realize time is money but speed is not why I came to see you. I got spoiled and have come to learn that my bottom lip doesn't always count as a lip, the rogue hair that doesn't respond to waxing gets left behind. Anyone know where I can buy a great pair of tweezers? I will return because Kiana is delightful, very personable, and does a good job. Her room is very soothing and relaxing. Pricing is very competitive and reasonable.

I love love love getting my lashes done by her. So fun, professional and talented. 1 hour every few…read moreweeks for fills saves me soooo much time every morning. I used to wear strip lashes daily and now I get a better and more natural look by getting lash extensions done. She offers much more than just lashes. My friend came in for leg waxing and raved about her.

I've been to this location a couple times now and have always been happy with the results. I've…read moremade appointments as well as walked in, and every lady there is so wonderful, making the pain as minimal as possible. Customer for life.

I've gone twice to get my brows done and got a couple of the $5 treatments the offer and it was so…read morenice! Helen did them and I walked out looking immaculate both times. I schedule my next appointment on the way out every time

Not the best customer service. Grace period is 9 min and I…read morewalked in at exactly 9 min mark and the front desk person could see me running to the door mind you. She still wouldn't check me in and let me go to my appt. And I've waited longer than 9 min for my appts sometimes but that's ok? Honestly I wasn't expecting that- and it's not like the next person was even there waiting for her service. It was completely empty. For such a big corporation- such bad service. I do like my wax girl but the front desk is not friendly at all.

I expect a service provider to be on time. Arrived 10 min early and was told 20-30 min behind. My…read moreappointment takes a total of 5 min. This doesn't work for people like me. Its hard enough to carve out 40 min in busy work day... will be taking my business elsewhere