I placed an order online for pickup. Then I decided to buy another item in the store…read more All the staff in this store (framing dept, front cashiers) were all very helpful and pleasant! I've read the unfavorable reviews here, but I wanted to counter those with my experience today & in the recent past (2022 and since). Today, I had an issue with my online/pickup purchase, but all the staff who were involved (2 staff members) were very helpful and provided a substitute item quickly! I was visiting the store on a Tuesday morning around 11 am, so I can't speak for customer service on evenings or weekends. But I did get the feeling that the staff was making an effort at courteous & quick service, which I appreciated!

Shopping at this store is a terrible experience. Empty shelves, overworked staff and no price…read morecheckers. Recently at check out my item was $10 more than was listed on the shelf. $35 for a pretty standard 5x7 picture frame. I would have caught that if there was a price checker around. Many items do not have prices at all, and besides going up to the register, there is no way to find out. This isn't a store you can rely on to complete a project as they are often out of stock of just about everything. I don't think they've had white acrylic craft paint in stock for 5 years! Also on my last trip there registers were completely unstaffed. There was one staff memeber in the general area directing people to the self checkout. As another poster mentioned this store is a cell phone signal dead zone. I wonder if that's on purpose. Do not count on being able to access your Michael's account to get any coupons while in the store. Plan on printing them out ahead of time if you'd like to use them. My friend thought I was joking until we went to this store together and I told her "watch, I won't be able to get my coupon". Yup. Why do I keep going back? Well every few months they send me a $5 coupon to spend on anything. So if I have time to kill, I browse the store for a craft kit or something else I can donate to Toys for Tots every Christmas. If I need craft supplies, I'll shop on Amazon like everyone else.

Came here on a Tuesday afternoon with my 6 year old daughter. She was excited to pick out her own…read moreitem and we were given clear directions on painting the item. Unlike ceramic painting, she is able to paint and then air dry between coats so that she can take it home the same day without it needing to be kiln dried. A nice selection of paint colors with directions on how to mix colors to get your desired shade. Also a nice area in the back for parties, although they can maybe make it a little nicer. Right now it was more of a storage space that had a long table with chairs. We will come back again as it has been an hour of entertainment for her and she doesn't look to be finished any time soon!

For the event I attended, Chicken Teriyaki/Chicken Teriyaki Pizza, it was actually a demo. I'm not…read moresure about the "classes", but the demo is free. Mrs. Yoshiko Sullivan showed us the ingredients and how to make it in a very short period of time. This wasn't a bad thing, since it showed that it's easy to make in a very short time.

Clean and organized. Sandy assisted me and she was quite pleasant and so helpful. It was much…read moreappreciated. Recommend!

This Paper Store has recently relocated to inside the Burlington Mall…read more Located right next to Fogo de Chao, this new space is much bigger now which means there's more product to shop! The design of this new location is also clean and very modern feeling. Same as at other locations, you can find jewelry, apparel, toys, greeting cards, and more. I also saw that they offer ear piercing which I've never seen inside of a Paper Store before. Glad they moved to the mall because parking is a LOT easier now.

The managers name was Joy but she was yelling at an employee when I was there, so I don't think…read morethat she brings very much Joy to the store. I overall wouldn't recommend this store maybe you should just shop at Cardsmart because they have better customer service.

please do not buy anything from here, I tried to return something (with a receipt) and the employee…read morelied and said it was broken and I couldn't return it. The employee also lied to me to my face and said she was the only worker in the store, and 1 minute later there was another worker. Do not purchase anything from this store if you want to not get scammed

collection of random little gifts for kids etc. guy working inside was attentive & nice.read more

They have so many 100s of different yarns and huge stock storage so nearly all are in stock…read more They were very helpful, pointing to the many yarns that could work for the weight I needed. My new go-to yarn store.

Every time I have entered this establishment, I have felt as though I was bothering the staff…read more Their selection is great. Attitudes are not as much. I called once for help with losing a needle of a very expensive set I had bought there, and I was told that my question was odd, she had never heard it before in her years of working at a yarn store. I just wanted to know if their rep or owner would have insight. I don't work for a yarn store, so I've never spoken to a rep, but I spent almost $200 on these needles and specified I wasn't seeking a refund, just help. Also, they are homophobic openly. In this, the year 2026, do better. Edit: every time I've gone in I've been followed. I have tattoos and am queer looking. I received scoffs at my questions. This solidified a decision I made in January when your staff was rude for the third time not to give you my business ever again. There's nothing to discuss. Be better.

Each and every time I have gone to Burlington Electric Quilters, the experience is unique. There…read moreisn't a wrinkle that can't be handled regarding all the nuances of getting a project quilted - and I provide lots of opportunity! Laura and Louise are both fabulous and I am so grateful to have found this shop. It there is a "quilting family," this place fast became part of it for me.

They have done a couple of quilts for me! LOVE LOVE LOVE them! Very helpful in picking out…read morethread, batting and the patter to be quilted! So many many choices! Super nice and friendly! I will be back!

Magic Castle is a small shop located inside the Burlington H Mart at 3 Old Concord Road, highly…read moresuggest that you put that in your GPS if it's your first time heading there. Parking's also tight because of H Mart but we didn't wait long to get an open spot. The shop's about 150 square feet & full of the cutest items - my kids & I wanted Gudetama & found plushies, pencils, pencil cases + Rilakkuma, Pusheen & other kawaii characters' products & K-Pop swag. It's a small shop but divided up into sections - one section's got stationery/school supplies, & another has character slippers, toothbrush holders, & makeup supplies, for example. Cute novelty items like self-watering plants, too. It was worth the drive - the items are genuine, lots of variety & it's impossible to walk out without buying something. (photos taken 2/2022)

All the low rating reviews about this place are right. The girl in the counter is rude,…read moreunprofessional, and always has a sour look on her face when you ask her anything.