This young lady at the counter is great knowledgeable and fast great work good pricesread more

Update on 9/17/2020…read more Brian, It's not about a new policy related to Covid-19. The website says "Long-term Discount" and the manager knew nothing about it, including the fact that it is on the website. He ever said that he worked for this company for a few years but was never aware of it.

Zippy Shell is the best because of its amazing staff. Its support and customer service is by far…read morethe best I have experienced in the moving business in the last 10+ years. Their Customer Care and Delivery Teams were fantastic, including Aaron (who picked up my Zippy Shell container at the destination). I have moved items from the West Coast to East Coast and back several times over the years. It is not easy moving a lot of items over a long distance without paying an arm and a leg or losing/breaking things. Zippy Shell gave me confidence that my belongings would arrive without issue (and it did). I initially signed a contract with a full, comprehensive moving service, but after hours wasted on multiple phone calls/no-shows, I ended up cancelling the service due to lack of reliability and trustworthiness from their staff. In contrast, the Zippy Shell agent on the phone worked to make the service perfect for what were important to me: budget and reliability. I wish I could remember the name of the first person that helped me at Zippy Shell in the Customer Care team. He was fantastic and gave me the confidence to go sign the agreement that day even though it was not the cheapest quote I had received. There are always little hiccups (e.g. the Zippy Shell and Pack Rat systems don't seem to play nice), but Zippy Shell has been fantastic overall! Most importantly, I felt assured my belongings would safely arrive. They will be my first call in the future.

On May 9, 2024, I reached out to Zippy-Shell, dba Pack-Rat ("Pack-Rat"), and spoke to company…read moreemployee, Ray Gudeman. He emailed me a generic price page for local moves, then directed me to Forrest Maynard, Long Distance Sales manager for Pack-Rat, out of the North Carolina headquarters. My request was for a move from Henderson, NV to Marcola, OR. At the behest of Mr. Maynard, I completed a reservation form and locked in the price of $11,248.00, to which we had agreed verbally. On May 20, 2024, Mr. Maynard offered me a senior discount, lowering the price to $10,750, which I accepted. He also advised me that my move would require only 4 containers. Within a day or two Pack-Rat sent at local "expert" to my home to do a walkthrough to determine if 4 units were enough. The expert's walkthrough was, in my opinion, very thorough, and included view of some large items, e.g., 7' work bench, patio furniture, 6' x 36' dog run, three 50-gallon water barrels, and three horse watering troughs. From the walk-thru it was determined that a 5th container would be required and that the new price would be $13,680 (this was later adjusted to $12,500, given that we chose to move to a destination which shorted the haul by several hundred miles). Mr. Maynard advised me via email that we would be packed up on January 17, 2025, and that we would be furnished with unlimited moving blankets and given 1-month free storage in Boise, ID, our destination city. No other changes were discussed nor were any other changes brought to our knowledge. My husband and I were shocked on the January 17th moving day to learn that Pack-Rat then determined that it would not only take 3 more containers to move us, but that we would have to pay for those containers as well. To our added surprise, not only did Pack Rat not move the contents of the dog run (we moved it), the workbench, the water barrels, and the horse tanks, but their actions demonstrated that the so called "expert" walk-through was without credibility, given that ultimately the company required the use of even more containers. Clearly, the original estimate, as well as the walk-through, were little more than a guess or a low-ball. Then, once our items arrived at their storage location in Boise, Pack-Rat refused to release those items to us until we paid the full balance they claimed was owing, bringing our total outlay to $20,100. In order to get access to these items, I had to pay Pack-Rat the final balance. Notwithstanding promises made to the contrary by Mr. Maynard and company agents, Pack-Rat committed other offenses as well. By way of example, and not of limitation: a) the company attempted to bill us for fuel charges, stair charges at the new residence, blanket charges, and various supply charges; b) they refused to repair or reimburse us for a cracked-in-half oak kitchen table, broken floor lamp, smashed collectable mugs, a hole kicked through the back of a hardwood bookcase, and c) they managed to lose a number of valuable items. My attempts to communicate with personnel of Zippy-Shell/Pack-Rat were not only incredibly disappointing but became increasingly frustrating to the point of maddening. I was treated with disrespect and passed from one person to another, none of which brought to me the satisfaction I sought, so desperately needed, and deserved. Management personnels' smug denials with regard to their failure to adhere to the agreed upon pricing and services, their condescending treatment of me, and their dishonest act of holding our goods hostage, not only speaks to Pack-Rat's total lack of credibility, but it smacks of what I have concluded, was dishonest intent from the start. Based on my experience, the buyer would do well to pass on what is, in my opinion, a classless organization, as it will likely result in the buyer's peril.

Always great service here from Diane & Ron ( on site…read moremanagers)Have rented short term & long term. Currently I have my RV stored. I am very comfortable with their care & security. Value is good & I am a customer because they treat us well & appreciate the extra care they provide us Highly recommend if you need storage in Las Vegas@ a central location!

I've had my things here at Stor-it Mini for over 7 years! Yes, 7 years. If you're looking for a…read moregreat, reliable & super genuine storage company, this is the place ! Their spaces are affordable & clean. Also, they're safe. I've never had any issues with them & Diane (Manager) is literally THE BEST! She'll always go ABOVE & beyond to help. Sadly, I've grown up (LOL) & I have a bigger house now to Store my belongings. I only wanted to write this review to tell DIANE & THE ENTIRE STOR- IT MINI STAFF THANK YOU FOR STORING & PROTECTING MY BELONGINGS.

There are good people in this life -- and then there are the rare few who go above and beyond with…read moreno expectation but to serve with heart. Jorge is one of those people. From the moment we met, his attentiveness, calm presence, and genuine care were undeniable. He wasn't just helping with a task -- he was helping a person through a stressful, emotional transition. Jorge's character speaks volumes. His professionalism is second to none, but it's his kindness, patience, and quiet strength that truly set him apart. He turned a heavy moment into something grounded, even meaningful -- and for that, I'm deeply grateful. If there's ever a recognition for going above and beyond, Jorge deserves to be at the top of that list. This company is incredibly lucky to have him. I won't forget his help -- not because of what he did, but how he made me feel while doing it.

The place has very positive vibes and Jorge was super helpful and friendly. He made sure my truck…read morerental went smoothly.

CHAAANTIIII!!! I love that lady. She knows the ins and out…read moreof this company and her job. She gives public storage a great look. I needed help with a transfer, she was more than understanding I hope both side of your pillow stays cool at night Chanti

I have 2 units (10' x 20' and 10' x 15') at this location, & except for the app not notifying the…read morecenter when I leave, I haven't had any problems. New red head employee locked my unit while I was reloading stuff to bring from my car. I had to track her down. She informed me that it was "not my (her) problem." She had seen me on the location and we had even acknowledged each other, so she knew it was my unit. At 1 point, she said that if I didn't lock my unit, even when just reloading from my car, then things could be stolen. I had the door down, no one else was on that floor, and as for trying to keep my things safe- me being stuck waiting for her was putting them in much more jeopardy than me walking it up to store it. I tried to explain, but she just kept cutting me off. There was another customer in the office & I was in a rush (bcs I was volunteering at a nonprofit function tonight), so I suggested that she help him and then she could help me. Her response? "Oh, you're funny" (WTH?!??!) and then she walked over to the customer and, sitting at the computer, glared at me and said "I'm gonna take my time." And then she proceeded to CHITCHAT with the other customer! Seriously?!?! That's how the new staff is going to treat a customer renting 2 units and causing NO problems?!?!! AVOID HER!!

Went and rented a Penske truck everything was fine until it was ready to return. On the way back to…read morethis location the truck threw a code saying low oil add oil. Called the storage and they said bring it back so I did. Told them I wasn't comfortable filling it with fuel and risking blowing the motor up. Therefore I was told basically well you are going to get charged for it and to either fill it risking the motor and or get charged $50 for less than 1/4 tank used.

We have been customers of Safeguard 2 for almost 20 years. We have used them for personal and…read morebusiness storage. They have units with indoor or outdoor access. The halls and units are always clean. They have a good selection of trucks that are well-maintained. The staff is friendly and helpful. Whenever our credit card on file has expired, we always get a courtesy call for the updated info. I wouldn't go anywhere else.

Great having the courtesy and attention to detail offered by the team at Ace Self Storage on Lamb…read moreBlvd in Las Vegas. They always have the place very clean and Accessible....and their professional, positive energy is a pleasure every time. Thanks to Sue , Beth & Darryl for the Great Work over the years !!! Kyle Turpin Sr.

I have rented a storage unit from Ace for over a year and I couldn't be happier with the service or…read morecost. Last year during a microburst storm, they called me while it was still raining to say they noticed water pooling in some areas; wanted to let us know in case we wanted to check our unit. We went right over and everything safe and dry. All the staff were working hard to clear puddles. Beth and the other lady who works in the office are unfailingly professional, and courteous. I should return the courtesy by learning her name! Thank you for your excellent customer service & security measures.

Greg and Gerlyn B. Resident Managers are the best. So kind…read moreand accomodating. They would go out of their way to be sure to notify me anything regarding my bill or the safety o my unit.

Awesome customer service! Talked to 3 different people and all were so helpful and kind. Returning…read moremy U-Haul was simple and quick, I even forgot to return my utility dolly and instead of being short with me they were understanding and let me return it without incident. Super recommend!

We rented a U-Haul through this location. Pickup was easy since it was all automated, which I…read moreappreciated. However, no one ever answered or returned my calls when I tried to confirm if early pickup was possible. The real issue came after drop-off. We returned the truck exactly at the agreed-upon time and parked it in the same spot we picked it up from, keys locked in the drop box as instructed. The next morning, I got a frantic call saying the truck was "missing." I explained where we left it, but the woman insisted she couldn't find it anywhere on the lot. When I asked if she had checked the lockbox, she admitted she hadn't -- then said she'd call back if there were any issues. I never heard from her again. No apology, no confirmation that the truck was indeed there -- nothing. It was very unprofessional and stressful thinking a U-Haul truck might be missing under my name. Clearly, she hadn't looked properly before calling. If you're renting from this place, make sure to take lots of photos to confirm that you actually returned the truck.

Donna is outstanding and very helpful, great people. Definitely would recommend this location as…read moreit's easy to get to and always clean. Only negative is that gates open at 7am and close at 9pm.

We're back at Duck Creek RV Park again ! This place is excellent and clean and every staff member…read moreis very helpful and friendly . The girl check us in was very sincere and nice . We especially love the cleaning lady Robin , She's always very friendly and takes her work very seriously in cleaning the laundry room and restrooms. We travel to every state, but this family's laundry room is the cleanest and freshest we've ever seen ! We love Duck Creek RV Park .

This park is the best run RV park I'veever stayed at…read more I lived in the Duck Creek RV Park for more than 5 years. I had originally picked this park because of the incredible shopping within a few miles, the large nearby parks with good biking and hiking trails, and its short distance to the airport and The Las Vegas Strip. I had only planned to stay a couple of months but like others, decided it was a great place to live. The RV park staff is the best I've ever encountered . Deborah and Gerald are truly remarkable people with top notch management skills plus they are really nice people, really incredibly nice. The office staff, Michelle, Stevie, and Tricia are all super professionals who are really easy and pleasant to work with and are fun to talk to also. The grounds keepers work hard to keep the place in great shape. And the crew that cleans the restrooms leave the restrooms spotless and sparkling everyday. I know that is true because I used the showers everyday. Every member of the park staff is friendly and helpful. Although it is true, that some of the RV spaces are small, they are large enough for most RVs with slide outs. You need to realize this is a RV park in the middle of a major city and not in the middle of Wyoming. The owner of the RV park deserves a lot of credit for the major improvements that he has made to the park and for his commitment he has made to keep it a first class place to stay. Keep in mind that there is a very long waiting list to get into this park because word has gotten out what a great place it is to stay in Las Vegas. Thanks to all at Duck Creek RV Park for making my stay a really good memorable experience!