Jean, the manager, was incredibly helpful in resolving a complicated (and confidential) situation that affected our retirement age mother who lives in Vancouver. She immediately understood the situation, and displayed great tact and sensitivity. The net result for our mother is that the whole experience was essentially effortless, and completely resolved within the span of a single phone call.
Jean, if you're reading this, your kindness and diplomacy won't soon be forgotten. Thank you, you're amazing! read more