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    Sentinel Storage

    1.6 (5 reviews)
    Closed 5:00 am - 7:00 pm

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    7 years ago

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    Ben B.

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    10 years ago

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    15 years ago

    The Manager contacted me and we finally got this all sorted out. Very happy.

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    10 years ago

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    9 years ago

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    Sentinel Storage - Surrey

    Sentinel Storage - Surrey

    (11 reviews)

    Until today this was a great place to have my FedEx packages delivered. Warning, do not go by what…read morethey state are store hours as they are not correct. I arrived at 4:55pm only to find it closed and looking like no one had been there for awhile. The saga started when I realized a package I had been waiting for hadn't arrived yet or at least I hadn't been notified of it's arrival. I checked FedEx's website that stated it arrived on Feb 28th and it's now March 8th. I am concerned that it is going to be shipped back. Today I was in office in East Van and this is in Newton but I figured store hours are 9am - 5pm so I can get in, get my package and they can still leave on time. I don't have to be concerned about my package being shipped back. That's not how it worked out at all. I get there with 5 minutes to spare and they are closed. I call their 1-800 only to be told that they usually close the stores at 430pm for their last unit check then go home. Great, then the hours should state that. If the store has hours of open until 5pm then that's not 430pm, that's 5pm.

    Stored some furniture and boxes for 2 months to stage our home. We had to throw away anything that…read morewasn't in a sealed box due to mouse infestation. Urine and droppings were all over everything. When we mentioned it to the staff, we were handed latex gloves with a shrug. I guess we should've noticed the mouse traps in every corner when moving stuff in!

    Ahh So Easy Mobile Storage

    Ahh So Easy Mobile Storage

    (17 reviews)

    I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.

    I would recommend them. Although they don't have professional packers, some warehouse guys for…read morepacking but they did ok with packing and good with loading the stuff in their boxes. But I can't blame them as it was a last minute call to get them do this job. Came right on time for loading and delivery as well. Unloaded and to my surprise, nothing was broken and nothing was missing (as mentioned in previous comments). Cost of moving from BC to Seattle was reasonable. All togather I would recommend them! Thanks guys!

    Sentinel Storage - selfstorage - Updated May 2026

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