Until today this was a great place to have my FedEx packages delivered. Warning, do not go by what…read morethey state are store hours as they are not correct. I arrived at 4:55pm only to find it closed and looking like no one had been there for awhile. The saga started when I realized a package I had been waiting for hadn't arrived yet or at least I hadn't been notified of it's arrival. I checked FedEx's website that stated it arrived on Feb 28th and it's now March 8th. I am concerned that it is going to be shipped back. Today I was in office in East Van and this is in Newton but I figured store hours are 9am - 5pm so I can get in, get my package and they can still leave on time. I don't have to be concerned about my package being shipped back. That's not how it worked out at all. I get there with 5 minutes to spare and they are closed. I call their 1-800 only to be told that they usually close the stores at 430pm for their last unit check then go home. Great, then the hours should state that. If the store has hours of open until 5pm then that's not 430pm, that's 5pm.

Stored some furniture and boxes for 2 months to stage our home. We had to throw away anything that…read morewasn't in a sealed box due to mouse infestation. Urine and droppings were all over everything. When we mentioned it to the staff, we were handed latex gloves with a shrug. I guess we should've noticed the mouse traps in every corner when moving stuff in!

Awesome service now that some of the incompetent staff are gone. I e dealt with Boom for years and…read morehas always been helpful. I dealt with Vincent the other day and his service was excellent as well!

Absolute professionals both Boom & Don are friendly, helpful and always smiling, they always…read moreremember my name. Looking for storage? you don't need to look any further. Boom and his team are amazing. Thanks again for a great experience Public Storage. :)

Found them on google and needed a large amount of bubble wrap. Was easy to find and they were very…read morehelpful. Going back again for some more packaging supplies. So much cheaper than the chain office supply stores. Thanks

I'm in the process of moving. As much as I tried to take boxes from work, we just don't receive…read moreshipments in boxes big enough for my needs. So I had to break down and buy boxes along with other packing supplies. I found Allworld through their great Google reviews. They sell commercial packaging supplies but they're open to the public. I was greeted immediately when I walked into the small "store" area. I explained what I needed, and it turns out they have moving packages based on the number of rooms you have. The one bedroom package has 10 small boxes, 16 medium ones, 6 large ones, a wardrobe box, 2 rolls of packing tape, packing paper and a marker. I was driving a Zipcar Prius so one of the staff checked to make sure everything would fit before they made the sale. Both guys were friendly and super helpful. Hopefully I won't have to do another move for a long time, but I will definitely return if I ever need any packaging supplies. Go check them out!

Drew and his crew moved me at the end of March and they were amazing. Friendly, efficient and they…read morealso arrived right on time. I would give them 10 stars if the option was available. Best movers ever!!!!!

From the owner: Aurora Moving and Storage offers a premium moving experience with affordable prices…read more We ensure the customer is happy with our service and happy to pay the bill. We also leave the home in the same condition that it was in when we leave.

I have rented in this location for the past 4 years. During that time (about 2 1/2 years ago), they…read moreunderwent management/ownership changes, and the service has been abysmal since. The electrical outlets did not work, and when I asked about repairing them, I was always told it was being considered - never did get repaired. The lights always went out after 10 seconds, the place was not clean, heating was questionable - too hot or cold - no guarantees on the safety of your goods, even though you have to pay the required insurance! It is located in a homeless camp area. This is reportedly a problem, and they absolve all responsibility for anything that happens in this regard in the units! Moreover, upon new ownership, my rent increased drastically, as did the terms of renting - went from billing dates monthly to 28 days. Upon moving out, they informed me there are no prorated funds - so they have taken an extra 10 days of my rental time. My rental rate had increased by over $100 in the past 2 1/2 years. Customer service has been rude and condescending since the new ownership. There are far better, cleaner, courteous and more professional storage locations in Mission that offer prorated rentals.

The staff (two women) are EXTREMELY rude, mice/rats chew into all of our belongings and leave…read moredroppings. Each month i pay over $500 They will charge you days before you're due to pay and then fine you $50 extra each day. DO NOT STORE YOUR STUFF HERE! I am moving tomorrow on the 5th and told them about it, I dont get billed until the 8th. they are now saying I am getting charged on the 5th. So scummy. there is no garbage use there even though there is a huge waste bin.

5 Star. We've moved quite a few times and these guys were the very best. They were very efficient,…read moreorganized, friendly, professional with a great attitude. Everything went smoothly and according to plan. I would hire them again without hesitation. All our items were well protected and they went above and beyond on the move out and back in. I can't speak more highly of their work.

I asked for a move quote a week before moving and Sam gave a very reasonable quote. Mine was a…read moresingle bedroom apartment move and the crew was fantastic. These folks work with few insurance companies in Vancouver area so they are very diligent and efficient. I had a two persom crew and they moved everything perfectly. Highly recommended!

Staff extremely helpful and accommodating--prompt responses via email…read moreIndoor units are clean, elevator is helpful with large loads. Decent storage rates, flexible hours of operation. Convenient location. Highly recommend and will return!

I have had a rental unit at the Richmond location for many years and I have never had an issue with…read moreanything. The staff are very accommodating and polite and I receive my receipts via email to make my life easier. Rates are good and the buildings and grounds are always very clean. I do recommend them!

The two young men were efficient and very patient with me while I figured out where stuff was going…read moreto go. They were careful and cheerful. A job well done!

I still try to comprehend why we went from roughly 8 hours estimate to pack and download to 13.5…read morehours. Multiply that by 250$ Kevin the owner is not good at providing proper estimates. Very polite and I am sure he will politely respond here as he did privately. The 1/2 drive charge before and after is a cost that is being added after the fact not in original discussions. (Happened both for packing and move) After my correspondence with him on the extra hours he turned the blame on me that the packing was not done right (unorganized) and the van was parked a bit further away from entry for download. As per packing, his own team were involved in packing majority of our stuff. They spent 5 hours the week before. Furthermore the big portion of our stuff was already stored in their pod since July. Yes They were still many boxes left in our house but very little furniture to move: - piano, dining table, 3 disassembled beds, 1 sofa, 1 coffee table, 2 bed side tables, 2 book shelves, one drawer, 3 chairs , one bbq , one lawn mower and one tv So I still don't get why it cost us this much time and money. Yes we were in unfortunate state that the spot in front was taken. That for sure slowed things down, but not 4-5 hours extra. Yes I made the stupid move to watch my kids around 6 pm instead of watching them for entire time so I let them do the download on their own. Did the download actually took from 3 to 8 pm no breaks?! I would like to believe they were truthful. I tried to resolve this with Kevin privately. . We ageeed that the guys worked hard and took only their claimed 30 min break! I raised the issue of lack of management and proper estimates and that needs to be fixed and for that I need to be compensated. He offered me future discount for a future move !!!! (Which basically is a very pretend polite way of dismissing me) I moved with this company 20'years ago. I was happy enough. That's why I went to them this time. But I will never recommend them again as it will turn to be very costly.