Service was non-existent - even unfriendly. The food was so-so. Nothing to write home about.
We walked in and we were not greeted. The man behind the counter (in chef's garb) was busy with take-out orders. We were left standing. There was a multitude of staff working. Nonetheless, we were left standing. There were no signs posted to indicate whether we were to wait or seat ourselves. The person I was with had disabilities, and standing was painful for her. After a few minutes we decided to seat ourselves - or at least try to get her off her feet. That is when the counterman decided to speak to me - ordered me to return - in a tone which was not at all pleasant.
He seemed aggravated that I would not wait for him to take my money when HE was ready for me. He was not friendly. In fact, he was surly. When he took my money, he was not pleasant at all. No "thank you." Usually, as a customer, when I have money in my hand I am offended by a surly attitude.
The food was OK. Average. Nothing outstanding. Much of it was cold. I ate what was left of the salmon and green beans. They were not replaced. I guess that is all I was allowed to have.
The salad bar had very few items with which to make a salad. The lettuce was torn "palm sized." I dislike having to cut my salad to such a degree in order to consume it.
Our used plates stayed at our table until they were stacked 5 high. They were finally picked up, but the soup bowl was left. The staff was sitting at the front tables, 4 to 6 at a time talking. I guess that gave them little time for checking our table.
We were treated by staff as though we were invisible. I passed a staff member in the isle, smiled, and she looked right through me. I do not like that!!
Half-way through our meal, the family of the owner and staff, about 8 to 10 people with children, decided that it was time for their dinner. They chose tables in our isle, two or three tables down. The huge restaurant was empty. It was not pleasant.
What set in motion this bad experience was the ill treatment that we received at the beginning of our dining experience from the man in the chef's uniform. It just got worse from there.
When I pay for a meal, I do not expect to be treated as though I am a pain in the ass by the owner or that I do not exist by his staff.
Maybe it appeared to them as though I was just a local rube wearing jeans and a Harley tee. Sometimes people wearing jeans and a Harley tee hold Master's degrees and don't appreciate boorish, indifferent service and cold food. Sometimes they write internet reviews. Sometimes they have restaurant blogs!
SKIP THIS PLACE UNTIL THEY REALIZE THAT THEIR CUSTOMERS ARE IMPORTANT. I usually eat at Hong Kong for a quick, inexpensive meal. Their food is just as good, AND THEY ARE FRIENDLY!!!!
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