If I could give zero stars I would. I've been dealing with the office staff member, Elba, here for 5 months now. While my therapist Allison has been amazing and incredibly helpful, Elba has been extremely difficult and stubborn. In the time that I've been seen here they have pulled money from my personal account or insurance three or four times now, all pretty large amounts without much or any prior notice.
First, I was going through money troubles but still needed to be seen so upon speaking to the billing department I provided my benefits card to cover my upcoming appointment. Even so, after this I was double charged the copay amount for my appointment. This all amounted to $120 taken from me. After speaking to Elba, who directed me to the billing department again I was told that I was overcharged and I would be reimbursed, along with some of my payments rolling over to my next appointment. This did occur.
Second, after my insurance changed to a different provider I was charged in full, and changed to a cash-paying patient with no warning ($147). Again, after asking Elba about it she was very short with me over the phone claiming that she never did this. Once I was able to provide proof she told me she would file a claim and I would be reimbursed. After this my new insurance information was all in order.
Recently, I was mailed a new bill for $80+. My mother felt the need to call as she noticed how many charges were placed by them along with the bill in the mail. She called and asked why I was getting charged as I decided to leave Mindpath Health for a new office. They claimed for the same appointments I had the billing issues with before. My mother told them not to bill me anymore as I left them and am a college student working per diem, just trying to cope and pursue mental wellness.
Just now, two months after my last appointment with them I was charged $117, with no notice leaving me with less than $80 to my name. Never would I have thought that trying to seek help would cause me this much mental anguish and frustration. In the time that I have been seen by Mindpath Health and cancelled my appointments with them I have experienced being left broke and crying over money by the very people I came to trying to feel better.
For my job I also answer phones and handle administrative work, I would never do my job this way. Elba has been such a dread to deal with that I wished I could avoid having to call the office just because I knew I would have to speak with her. She is not the type of person that should be working in mental health by any capacity, she lacks the compassion and awareness it takes to be an effective resource and I think my experience with her shows just that.
Mindpath Health is not the place to come to if you are seeking mental help, although my therapist was great they seem to be very money hungry and place your funds before your care. The office staff and billing department have been so difficult. Mental wellness is something that can be very fragile and dealing with a place like this is just going to contribute to the issues you face already. I'd recommend anywhere but here. read more
