This review is long overdue. My family and I have been with Dr. Smith for a few years now. The…read moreentire staff is extremely friendly and helpful. The office is very clean, organized and has a large selection of frames. Dr. Smith is the best Optometrist I have ever encountered. Although he has a very busy office and schedule, he takes his time to make sure his patients are informed in choosing the best frames for your needs and selects the best contacts for you. Most Optometrists speed you through the exam and are eager to pass you over to the front office staff. You can tell that Dr. Smith cares more about his patient than just making money, which is extremely rare these days. I highly recommend Dr. Smith for all your vision needs.

I am still a loyal patient of Dr Smith 15 years later! Dr…read moreSmith is the best he really wants to get to know you and what he can do to make your vision the best it can be even when you're getting older, five stars!!

I decided to make a switch with my eyecare provider and I'm so glad I did!…read more Dr. Han and her staff are incredibly friendly and go out of their way to ensure every patient feels welcome and tended to. Dr. Han is extremely meticulous and walks her patients through their exams and results, explaining every necessary detail needed to provide the patient with an in-depth consultation. All the equipment they use appear to be very modern which is always reassuring. Most importantly, Dr. Han genuinely cares for her patients and has great bedside manners. Highly recommend!

I switched to Dr. Han for optometry needs after being with an other doctor in the area for 30…read moreyears. She is the best choice in the Bergen County/Northern Valley Corridor for eye health. Her expertise, professionalism and thoughtfulness are beyond compare. A++

My son came here for the lasik procedure…read more He loved the overall experience! The consultation was super helpful, they gave him a clear idea of what to expect and answered all his questions. The consultation was maybe 30 minutes, and the actual procedure didn't feel long at all, maybe 15 minutes tops. Afterwards, his eyes felt a little sore and sensitive, kind of like having something in your eye, but not unbearable. The soreness started easing up after a couple of days, and he experienced little hemorrhage. It had taken about 1-2 weeks to fully clear up. Nothing too crazy though--it all felt very manageable! He's so happy to not have to deal with glasses getting dirty, scratched up, heavy on his nose bridge or fogged up. He feels free and His eyesight is now 20/15.

I had my lasik done last Halloween. Following the surgery I had issues and was interested in…read morecoming in for an appointment. To my surprise the doctor was trying to save me a trip and not come in - however I wanted to get checked. When I did come in the service and care for my concerns was discouraging and I lost a trust for even going back to them for my concerns. The doctor set me up for a follow up for "a month or two" which left me to pick the date. They never called to confirm my appointment which was odd for them - which also showed me that I no longer felt comfortable going to this person. I will give a 2 only because the other staff was nice and helpful and for lasik surgery it is a good price.

New UPDATE FROM 30 MINUTES AGO: At this point Dr chang is…read moreharrassing me and trying to intimidate me. Dr Chang called me after I posted this review and BEFORE posting her response to my review so I can take it down. I didn't answer and Dr. chang called again and when I didn't answer, she followed up by responding to my review falsely accusing me of being angry and not to post my "unhappiness on Google", lol. Dr chang then changed her review, removing one part. I ATTACHED A PICTURE of the first response of hers in which she quickly decided to edit it. When someone mentions her hostile attitude, she responds that she was courteous and professional but its anything but that. PLEASE BEWARE!!! I bet you if someone talked to her or her son like that, she wouldn't call that person "courteous and professional". Dr chang keeps editing and posted to my review 4 times already. (I posted pics of all 4 so far) The gaslighting and facade she puts on is crazy! I started seeing Dr. Chang 13/14 years ago, maybe more, ever since she was at LensCrafters in Paramus. When she moved to Englewood (around 2014) to open up her own practice, I followed her there as a patient. It was a much further commute for me but I liked her as my eye doctor and she used to be cheerful and friendly. A couple years ago, she left the Englewood location to go back to Paramus. I called one day to make an appointment. She was sooo incredibly rude to me to the point where I had to call her out on it. Long story short, Dr. Chang called me back that day to apologize to me. We spoke, had a mature conversation and I decided hey maybe she's been going through a rough time. This morning I called the office's answering service (because she hasnt had someone work for her in years) so I can make an appt. Dr. chang called me back. I didn't go last year ( because I was waiting on my insurance) so when she called me back I was genuinely happy to hear from her. I asked her how she was and that it's been a while and i joked that hopefully she remembers me. She replied with a VERY stern "No. I don't. What insurance do you have". I told her my ins, in which she said she doesn't accept it anymore. I said "oh no! Then she followed up by saying " Do you have any more questions"? And of course I was like oh man, I've been with you for so long Dr, you don't remember me?! We used to talk about some personal matters, she talked to me about God etc. Well she cut me off while talking and again very RUDELY she says "Do you have any more questions"? I was going to tell her I would just pay out of pocket and AGAIN CUTS ME OFF and says "Do you have any more questions"? At that point I politely said to her that there was no reason for her to be rude to me and she AGAIN says "Do you have any more questions"? I said " no , that's it. Take care'. Dr. Chang has become even more hostile over the years. She used to talk about God and Bible quotes. Dr. Chang, you need to look to God and ask him why you treated me this way today and look deep within yourself to work on yourself because I am not the only one you've talked down to. You can see on her negative reviews on Google and yelp that it's a pattern that she's VERY rude to people. Back in 2014 I left a five star review on Yelp bc back then all the reviews that mattered were on Yelp not Google. Today, is a VERY different review . I'm not sure if she's unhappy in life or disgruntled that she has to do extra work bc she doesn't want to hire any one to help her but she has changed as a person for the worst. I hope you could look deeper within yourself dr chang.

Dr. Chang is the absolute best, especially when it comes to OrthoK. She is actually the owner of…read morethe practice, and you can tell how much care and attention she gives to every patient that she personally sees. Dr. Chang took a huge amount of time from day one to discuss everything about OrthoK and answer each and every question that I had. My personal lifestyle has changed significantly because of the ortho-K treatment that I've had done here. It still amazes me that every morning I can see very clearly without the use of glasses and contact lenses. Dr. Chang is very particular about making sure that a person is not uncomfortable with the ortho-K procedure, and that is something that is very positive about all that she is doing here. So if you ever think about going to an ortho-K or if you just want an eye care professional that cares and knows what she is doing, then you want to be here. Dr. Chang is very caring and very dedicated to giving you the best possible outcomes.

What can I say....I've gotten lenses here before and not a problem. I came here and asked for…read morepolarized lenses. They charged me $175. When I got them, they looked weird. When I got to my car..they were not polarized. I went back and told them. I had to wait for the rep that helped me. I told her the issue and she said the new ones will be in a week. I stopped in to get the new ones and they still were not right. She gave me a refund and also she wanted to make it right. So I went back in to see if they were in and were not. 2 more weeks went by and nothing. They finally said it's in. I went in only to find out they were sooo horrendous I was shocked. To top this off...a person that has been there for years could not see what I was talking about. I mean come on...at this point I wanted my glasses and leave and goto my original place. (OPTICAL ILLUSION) oh and on top of that they charged me $120!! In The picture below, top(optical illusion) bottom(eye to eye) look at the difference and it took 3 days!!!!! From ordering to installing!! Never again

Buyer Beware! Refuses to provide me with a ITEMIZED receipt that states I have a one year warranty…read moreand that I purchased Crizal Sapphire for my lenses. Claims it's on file but won't provide me a detailed receipt. Why not? This has always been my experience at competing optical stores. ASK FOR ITEMIZED RECEIPT AT TIME OF PURCHASE. Once you pay it's too late. Service - picked up glasses and they were handed to me with a card - I guess to read, but she moved onto to next customer (my husband) without asking me to read card, adjust frames, nothing. I guess once you pay for your glasses...customer service ends. Too many better places to go at this mall/location. Buyer Beware. Filing a complaint with the Better Business Bureau as well.

Care e Quality: great happy that both officers are great…read more Office Experience: great just helpful makes you feel good

I recommend the eyeplace Metro eye Paramus. Very good j The office is very clean and very…read moreknowledgeable about eye care except except they don't take some insurances. When you it's very clean place. I remember going making that I was covered by insurance. Have a great day. I love Dr. Thomas. He is very good. God bless you always. Have a great holiday. Happy Easter. Happy Passover! God bless ob except they saying that I might

Purchased my glasses here and they started pealing after a few months. I asked for them to be…read morereplaced with another pair as it is clear the frame is no good and it will continue happening. Shah agreed to the price of $90 to replace my defective ones. I get a call 2 weeks later to let me know that my glasses were ready to be picked up and that I had a balance of $200. Her receptionist (probably the 4th I've known to work there since I've seen her) said the doctor won't come to the phone to further discuss this discrepancy. Only after I started posting bad reviews did she call to say she'd give me the frame and with a much cheaper lens for $99.99. I won't give her one more cent of my money. Don't bother with this place. Go to another place the stands behind the products they sell and that hold some degree of professionalism. Her frame selection is awful too, so don't waste your time. I should have ran out of there the minute I walked in. It never felt right and now I know why. Whatever you do, get it in writing because the people there keep switching and Shah won't keep her word.

Have you ever wondered why the protective coating on your prescription glasses will start to crack,…read morelook scratched, or fade in certain areas? I brought this problem to two different eye doctors, who all swore that it's some defect with the lens and that the lens I buy from THEM wouldn't do it. Yeah right... So when I walked into More Eyecare and mentioned this problem, Irving had an answer for me right away.* The customer service here was above and beyond amazing. Irving was the one who walked me around and this guy is SO willing to take the time to discuss frames and lenses and anything else about eyes with you. He really knows his stuff and is happy to make recommendations and keep things within a certain price range. So... I walked in thinking of only ordering a pair of lenses for my current frame. I walked out having bought the lens PLUS three pairs of sunglasses.** Although I was fine with the prior shape of my lens (I have a frameless, so the shape can differ), Irving went out of his way to suggest frames that will better job of complementing my face. He even went so far as to cut a sample pair of lens for me at half prescription so that I could see how it looked. Of course, this new shape looked better, and I was thrilled with it. Once we were set on the shape, hubby and I headed to the nearby mall while Irving went to cut the real lens. They then spent almost an hour helping me adjust the fit and bend of my glasses. As for the decor - It's not a huge store, but there are plenty of chairs, and a large comfy leather sofa in the middle of the room. There are two back rooms, both with sinks and a small tray of contact lens fluid and free contact lens containers for if you need to take them out, rinse them, or anything else. When I started to use the already opened contact lens cleaning fluid (which was close to empty), Irving said I didn't need to use that one and then he gave me a new unopened box of contact cleaning fluid that I could use there and then take home. The store has been quite busy on the weekends that I've been there, but no customer service is ever sacrificed. Chung, who is the owner of the store also works there and he's a bit more quiet and doesn't talk as much, but he knows his stuff just as well. This place is not open on Sundays, but there is another More Eyecare in Ridgewood*** that is open on Sundays. I've seen lots of people just walk in and ask to have some small aspect of their glasses/sunglasses fixed. I don't believe that each pair was bought from this store, but it doesn't matter to Irving and Chung. They are happy to help and are great at building a relationship with their customers and any potential customers that walk into the store. Lastly - Irving sold me on this new type of protective coating for my glasses that is dust and fingerprint resistant. I was hesitant because it costs about $75 more, but it was SO worth it! less cleaning, less smudges, I can touch my lens w/ my finger and not get prints. AMAZING. Also, if you have some discounts with your insurance, the price difference drops a bit too. 2 year warranty on the coating so if anything happens**** I can just bring it back to More Eyecare and they'll make me a new pair of lens. With this kind of customer service, I don't doubt that the procedure will be a breeze, should it be necessary. Lastly - depending on what you get and how many things you buy, there may be some room for negotiation on some of the prices. Not guaranteeing anything, but, yeah... you should definitely visit this store. ------------------------------------------------- * You'll have to visit his store to get the answer***** ** In my defense, one of the pairs of sunglasses was for my husband, and the other was a specialized clip-on for my prescription glasses. *** I think it's Ridgewood NJ ... Google Maps says the place exists, so that's good. **** See ***** below for the possible things that could "happen" to cause problems with the coating on the lens. ***** Just kidding - the reason the coating cracks or scratches is because you can't run the glasses under hot water to wash them. It must always be cold and must be cleaned w/ a nice paper towel thingy. Don't use the soft cloths they give you with your glasses for dust. Only use those for finger prints or smudges because the dust will collect in the cloth and cause scratching the next time it's used.

We went in there this past Saturday for glasses for my son. There were 2 people upfront with ZERO…read morecustomers inside. We had gone in asking for help to find some glasses for our son, one of the ladies leads us in the back opens up a cabinet and gives us a tray of plastic frames. She then tells us these are our options plus a section on the wall. She then leaves and doesn't help us with any questions. We start trying on glasses thinking it's very odd for no one to be helping us... when we see her walk by. We ask her 2 questions about color and options for fit which she gives us literally 2 word answers for and proceeds to walk away. It was clear we had more questions and could have used some help. I walked out with my kids and husband completely turned off by the lack of basic customer help. We were ready to buy at least 2 full package glasses.

Ridgewood Eyewear is by far the best of the best for glasses and incredible customer service. I…read morehave been wearing glasses for most of my life, and I've always struggled to find glasses that look great and fit well. At Ridgewood Eyewear, they have an amazing selection of high quality, distinct, fashionable frames to choose from. I was really impressed with how many different top-of-the-line, beautiful frames they have. I also really liked how they helped me find frames that fit and looked good. I have never encountered such helpful people who guided me to find the best frames for me. Mostly, I want to express my gratitude for the tremendous customer service that I have consistently received at Ridgewood Eyewear. I had to get a few adjustments on my glasses to get them to fit just right, and each time I went in, they really listened to where the glasses felt too tight. They were always cheerful when I went back, and they always made me feel welcome. It was just amazing how they were able to make the fine adjustments needed to make my glasses fit perfectly. Ridgewood Eyewear is the ONLY place I will go for glasses and I will continue to rave about how magnificent they are. If you need glasses, head over to Ridgewood Eyewear, you'll be glad you did!

Made a 9:45AM appointment for an eye exam. Realized that it was technically before the store…read moreopened, but I waited outside and someone asked me if I was the person with the appointment before they opened and then they brought me back. Dr. Modi got me in and out quickly and then I ordered glasses with the store folks. Great experience.

It was my first appointment there, and the staff were wonderful--very friendly and helpful…read more However, I felt like my actual eye exam wasn't very thorough; it didn't feel like a complete evaluation. I still decided to get the glasses because I really needed them, and the doctor was very kind, but overall, I don't feel the appointment was worth the $135 for just about ten minutes. Staff was amazing questions were all answered.

I'm surprised by all of the low ratings for this America's Best location in Paramus. I bought a…read morepair of reading glasses from here recently. I placed my order with Lesley, who was really helpful, about two weeks ago. One week later, I received a text alert that they were ready for pickup. I went to the store last week. Dave helped me with adjusting the frames to fit my face before giving me my glasses. Overall, I was happy with my experience and plan to go back for my distance glasses.

I walked into America's Best today and let me say.., They are NOT doing their best to service the…read morecustomers. They do have a nice selection but the customer service is subpar. Not only do they FAIL to greet the customers but instead of asking g if anyone needs help, they eat at their desks and ignore anyone coming in. It's a shame because they have a nice selection. DO BETTER!