We have eaten here for a full year once every month for a family meal. Over the course of that year we have had great service. Today ruined any future visits from my family, and my friends.
I called to place a pickup order to go for two Stromboli, once stuffed shells plate, and a chicken tender plate. Lady on the phone was so distracted I had to reappear TWO Stromboli four times before she understood. Told her the order will be picked up by Joe. Well he got there picked up and drove all the way to my house missing one Stromboli. I called them back to say we were missing a Stromboli and Joe was going to headback there to pick it up. She said ok it will be 15min. It took him 22 min to get there. When he got there... he went to the counter and they charged him. Told him it will be about 15min, instead of saying "hey it should have been ready by now" he accepted it and sat down. He sat there for 10min went to the bathroom came and sat down for another 10. He put his hands in the air to gesture "what's going on" the lady told him it's almost done. So he waited more. Another 15min pass and he sees someone get a Stromboli from the, so he went to the counter and asked again where was his. They told him oh that one wasn't yours, yours just went in the oven. Joe is 71 years old. He looked at the lady and said you know what just give me my money back. She took about 7min to collect his funds then he said well thank you, turned to leave and the lady behind the counter yelled "well enjoy that TV dinner"
You want to take a shet on people who have supported your business, because their time was taken advantage of by you, bet your will loose ALOT of business for it. read more