My mom and I went to this location yesterday. It was an all around great experience. My mom spent an hour trying to get a new set of luggage (duffle bags) together and they didn't complain or get angry when we were moving their stuff around to see if things matched. We were there for awhile and my mom even decided to buy one more thing after paying (they were patient with this, as well). When I got home, I realized I had picked up the wrong duffle, but because it was so darn cute and a wonderful price, I decided to keep it and gift it later. Went online, bought another bag and it arrived the next morning (WOW-quick service). I may have messed up my order because I received the same bag, so having to deal with their customer service now and will update to how that experience is. If it's as wonderful as the experience thus far, I would highly recommend buying from them (SO much cheaper than Vera Bradley and still good quality). read more