This is the worst company that I've ever done business with since I opened my business in January…read more2020. I purchased 2 outdoor building signs for my dance studio from this company for 10,000. The signs were installed on Monday, May 11, 2020. There was a wind storm on Thursday, October 29, 2020 (less than 6 months of installation, picture attached showing the sign partially ripped from the building resembling a sheet of paper), which caused my sign that faces the parking lot to be partially ripped from the building. All the other signs in the business park were still intact. Prior to purchasing the signs, I was told by the representative, Tyler Edema, from FastSigns that FastSigns installed most of the signs in the shopping plaza. I noticed that the other signs in the plaza appeared to be very durable and did not have any damages. I immediately contacted the owner, Melissa Wilson from FastSigns and notified her of the damages and she told me that they would send me a quote, so that I can pay for the damages. I explained that it hasn't even been 6 months. I had to go through a stressful back and forth with FastSigns to even get them to send someone out to take a look at my sign.
On Tuesday March 1, 2022, my sign that faces the street, I noticed that it started to unravel and fade (2nd picture attached). I notified FastSigns and they told me that my logo was too small and thin and they had to use certain materials and this is why it's unraveling and the fading is due to sun damage. I explained that I was not informed of any of this prior to the purchase/installation of the signs. They told me, once again, that they would send me a quote. FastSigns makes outdoor signs, which means they knew that, at some point, both signs would be exposed to possible weather conditions, such as wind, rain, snow, hail and sun. FastSigns refuses, once again to even come out and take a look at the sign. This is not proper way to treat a customer.
I spoke with two other sign companies in the area and they both came out and surveyed the damages to my signs. Both companies concluded that the vinyl that was used to make my signs were below standard vinyl materials. They explained that the vinyl that a more durable vinyl that last about 6-8 years was supposed to be used to make my signs.
I still have not heard anything from FastSigns since, I sent the last email on 3-10-2022
