On Dec 15, 2025, we used Milne Towing to transport my husband's 1944 Ford GPW (WWII Army Jeep) from our house to downtown Reno for a community engagement, then back home again. The customer service was excellent from the initial phone call to the tow. We spoke to dispatcher Cassandra a few times, and she was always cheerful and efficient. Brandon arrived early with the tow truck and took his time getting the vehicle on the back of the truck with great care. He was also personable and efficient. When he and my husband, who rode with him, arrived at the downtown location, he very carefully lowered the Jeep onto a raised area for the event - then helped my husband and I push it to get it into perfect position. On a side note, for several years while my husband was board president of our former HOA, he had several interactions with Milne and they were always professional. We highly recommend Milne Towing. read more

Milne Towing - Milne tow truck with Jeep, rear view. - Towing Near Me - Reno, Nevada

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Milne towing company damaged my cars internal locking system after they towed it and claimed it was already like that. After paying 600 to get car out because it was called in to get towed by the city of Reno which apprently costs the car owner more to get out I had over $2000 of valuables stolen out of my car due to Milne damaging my cars locking components read more

Truly terrible customer service and racist remarks was said which was uncalled for because I'm pretty sure the situation enough was enough stress. I wouldn't recommend them for your business if you truly care about your tenants. read more

Thanks for all you do keeping the streets clean of abandoned and illegally parked vehicles. Please come out to damonte ranch near veterans parkway and carat and tow all of these RV's and cars parked on the streets for WEEKS. You can't even see them at night and pose a major safety risk read more

Greed! My car was stolen in November. Stolen out of my garage. The police recovered it. Called these guys to tow, why couldn't they just bring home?? Dang. First night? $380 to get out. Just want my car back. Totally and thourally disappointed. read more

They stated that they could not see my handicap, placard and towed my car. They were very rude on the phone. I guess they're just doing their job. read more

Called for a tow, spoke with dispatcher Cassandra at 1:30 pm. Cassandra was rude, unable to give me important information such as ETA of tow truck. Her repetitive response of "the truck is on its way, the truck will get there when it gets there" was so disrespectful and unprofessional. How can a tow truck dispatcher not give a customer the expected arrival time of a tow truck?! Tow truck arrived about 1 hour after tow request (2:40). Driver, Paul, was courteous and helpful- 5 star for Paul's professionalism. Note to company: Dispatcher should be informative- give customers an estimated arrival time. This information alone can ease some frustration during unforeseen events. read more

Milne Towing - Towing Near Me - Reno, Nevada

I was stranded due to a dead battery and Milne quickly answered the call to jump it and I was up and running in less than an hour. Shayne couldn't have been nicer. I am an out-of-towner and got lucky with this call. Highly recommend these folks. read more

gonna start a case against this place, my car's alignment is terrible after getting picked up by MILNE, my 2018 civic was driving perfectly straight and now wants to lean to the side, I recorded some kid on a forklift with a car mod lifter and omg he was just having that truck bounce side to side and up n down, I asked if it was someone's car or a scrap car and he said someone was coming for it soon, can't imagine their damages from all that careless swinging around, just cause it's not their vehicle they don't care and just abuse our vehicles and let us have to deal with their employees reckless driving read more

While it's never convenient to have your car towed, everyone at Milne Towing was incredibly nice. I called a bunch of times and no one answered, but once we went to their location, we were helped immediately. read more

BE CAREFUL WITH MILNE! Check other reviews before using this tow company. This towing company prays on apartment complexes to tow people and then charge them large amounts of money to get their car from their lot. Be careful if your car does get towed by them to get it out ASAP. They will charge daily storage fees and at some point start the paperwork process for them to legally own your vehicle. They had seen our vehicle numerous times in a handicap spot and one night we forgot to put it up and we were towed and charged $350 right before the holidays. I would not recommend this towing company to my worst enemy. Again check other local towing company's that have above a 3.3 star rating on google. read more

Agree with the vast majority of the reviews, do NOT even deserve a 1 Star rating. This happened earlier this year and I just decided it was past time to write a review. My son used my truck to help his girlfriend move into her new apartment at 9PM. There were no parking spaces available anywhere near her apartment, which is upstairs in the back, so he temporarily parked in front of her apartment building to unload some heavy items. He had the truck hazard lights on (we have a picture of this) and he unloaded several items and then was going to move the final heavy furniture item. He was not away from the truck and in the apartment any longer than five minutes or less and went out to move the truck, only to discover that it had been towed, even though the hazard lights were flashing. In researching, we discovered similar stories of this PREDATORY towing practice. And, that they have a contract with various apartment buildings and just drive through the parking lots looking for "violators". Amazingly enough, there was a car that had been parked in a handicap spot for two days, with no handicap plates nor a handicap placard, and it had not been towed. We went to pick up the truck and the employees we dealt with were all extremely rude. We were advised that the truck had been parked with nobody in it for at least 20 minutes, a lie. Since the hazards had been flashing all night the battery was dead. We were charged $250.00 for the towing that was 3 miles. Report made with BBB and asked for a discount at least, it was denied. read more

If i could give negative stars i would. These guys run some kind of scam with the local apartment complexes or something. They've been allowed by several complexes to come on to their property and illegally tow cars right out of their assigned spots and the management of the complexes does absolutely nothing about it. Pretty much speaks for their own involvement that they are allowed to continue this bullshit. My own family members have had this happen to them on numerous occasions with the same car in the same assigned spot in fact. As well as several friends of mine all from different apartment complexes and all complexes that have contracts with this towing company. Now i can't say for a fact that this is going on because i have nothing but circumstantial evidence. But I'm not fuggin stupid and i can see what's spelled out in front of me. And so can everyone else. Yall towed the wrong car yesterday bro. It's not like i can hurt your ratings much or anything. But I'm sure as shit going to try my best to bring them down to where they belong. Because two stars is two more than yall deserve. Idk why BBB dont do something to shut your scam artist asses down. Cuz you people can't even be human with the shit you pull. It's too evil. It's too disgusting. Humans are disgusting but you guys are just way too extra. Can karma effect demons? I suppose it's nice to dream.... read more

We had our car towed from a handicap spot. Our handicap plaque fell off the mirror and was sitting on the floor. The tow truck drive had to haven seen it when he was putting the information on the windshield as it was clearly visible on the floor. DO NOT USE THIS COMPANY UNDER ANY CIRCUMSTANCES. They tow vehicles just to make money and rip people off read more

Milne Towing - Showing plaque location after it fell - Towing Near Me - Reno, Nevada

I would give negative stars if I could. My elderly uncle had to pick up food from a business where there was no parking and they got approval from the worker of the business where there was parking and they said that it was okay for him to park there to get his food. When he got back, his car was gone. When we went to the tow yard to pick up his car, they charged him $429.00! When I requested the information for the driver that towed the car and why they towed it, which by Nevada Law, they are required to give that information upon request and they denied all of my requests for the information. I will be filing a lawsuit. This place is absolutely horrid. read more

They towed my car because I double parked in my apartment parking spot, my bad. When I called, they called back (weekend) and the guy told me that ONLY the registered owner could pick it up even though it was towed from my parking spot. I was honest and upfront, told him that the car was a gift from a good friend lives 500+ miles away and not available to come to Reno and that I am underemployed and can't afford to get the car out in a few weeks or month when my friend might be able to come. I told him the whole story thinking that full disclosure would be best, assuming that my friend could just call/scan/fax something and we could jump through whatever hoop had to be jumped through. He reiterated that ONLY the registered owner could pick up the car. I reminded him that it was towed from my parking spot and reinforced that this would drastically change my life to lose the car. I was borderline begging this guy pleading for mercy. He literally laughed out loud, but he was laughing to himself.He said said nothing for like 10 or 15 seconds and then kind of made a few grunting noises to indicate NO. I told him this is "predatory" and that instantly PISSED HIM OFF!!! He went off, it must be a trigger word for tow truck drivers. IDK? He instantly started mocking me about keeping all my stuff in the car. He's obviously had A LOT of practice with this kind of conversation. He gut laughed when he said I could buy it at auction. I felt like a fool, just begging for my daughters car seat from the person that just stole my car. He let me know, in no uncertain terms that I would NEVER get my car seat or anything else from the car. He was really having a good time with it,. After he hung up, in the middle of laughing at me, he then sent me a text messages mocking me about keeping my car and child's car seat. He was much more polite via text, surprise surprise....(attached pic of text) Not really what you expect from someone who just stole your 2007 Toyota Corolla. Why is this legal? read more

Milne Towing - This is what you say to someone who's car you just stole? - Towing Near Me - Reno, Nevada

Terrible I feel they have a racket going! They auctioned my car 2 hours early and I'm going to have them served a court summons! Which sheriff or one of them has my Porsche? I'm getting to the bottom of this and I want my car back and I will get it back? read more

Milne Towing - Towing Near Me - Reno, Nevada

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They towed our car on Friday night, had to make appointment (after 3 phone calls!) to get the car . Arrived at our appointment time and there are 3 people ahead of us! What the hell!!??! They're whining that they don't wish I could give them less that they don't have people on weekends. Well here's an idea--dont tow cars on Friday!? How hard is that to figure out? Terrible terrible service!!! Wish I could give less than 1 star rating! read more

They broke my car while towing it!!! STAY FAR FAR AWAY FROM THIS COMPANY! They only can make money by towing peoples cars Illegally. Enjoy This review! read more

What a great company with awesome drivers. Rob is incredible dealing with difficult people while doing a great job. Milne is a very professional, reliable tow company that our HOA is happy to do business with. Thank you Milne and Rob! read more

Since my last review these guys have really dropped the ball. I have had a problem with these guys even showing up. They leave me on hold. Have a lot of excuses. They didn't have any problems coming that first time collecting the cash that first day. As I waited. They didn't even hook up the car. Now I call am left on hold for long periods of time. Repeatedly having to give all my information. Then after they tell me they have dispatched a tow truck. They don't. Or I get the complete run around. I need this card. ( no such card exits ) Tell me I to be there to sign this . ( I never signed before. ) I didn't sign before. They just took the cash. They never asked me any information. I waited for their response and am left on hold. Everyone knows the bad business with South Ridge Apartments aka FPI and their management. Whom informed us tenants we can tow with our leases and space number on our own space. Just call.( they know it's my spot they have already been paid ; so what's the problem) Which they have already done for me once. Now everything has changed. After they collected that cash. I never had to sign anything before. They never Provided me with anything the first time. ( who got that cash ?) They had permission Wendy R. the property manager. They know I am the tenant at that apartment an the owner of that spot. So now all this hassle. Why ? This horrible service the last three calls. They never showed up. Sent false info. The next days this went on. Allowing these individuals to park all night and the entire day in my spot after 5pm. Then another call leaving me on hold. I'm rewriting my review. As a completely handicapped senior to be bullied by these tenants. ( I already have a few assault and battery charges against these people parking in my spot. An court orders to stay away from me. My parking spot. My apartment for my safety. ( these individuals half my age traveling in gangs of 4-6 usually on drugs and alcohol who are aggressive) And now getting completely ignored by Milne tow because they don't want to do their jobs anymore. They usually drive through here early every morning. They aren't even doing it either. Karma. You get what you give It's sad employees act immature and take down their business acting unprofessional. Then just do their jobs. Like they should. And they are not assisting their customers. They have us customers go through the entire process of filling out their paperwork to just throw it out apparently. Filing it. Even sending me out a fake text saying they will be sending out a tow truck as soon as possible. Thanking me they got the pictures of the vehicle that needs to be towed. When they have no interest in even coming out. Leaving me with no access to my parking spot. For days when they have a contract to tow for the worse apartment complex South Ridge Apartments aka FPI 1550 Sky valley Drive Reno Nv 89522 under the new community management of Wendy Roldan since October of 2021. This is just bad business. read more

Update: these losers were back again towing cars parked in front of their driveways. None of these residents cars were blocking our quiet street. I plan on filing a complaint with the home owners association & the police department if anyone wants to join me please send message. Total scumbags!! They hide in places and tow vehicles as soon as the vehicle is left unattended even if it's for 10 minutes. These guys really need to find a better life than being predators in the community!! read more

To add onto this, the lady told me I was going to be charged an extra hold fee due to the holiday on Monday and I was told I can pick it up on Monday but they wanted me to pay an open gate fee ofc, more bullcrap fees they are adding on. Not only that when I picked up my car they told me that Juneteenth is a joke of a holiday which is sad and ridiculous. Can't believe people like this work here in Reno. How embarrassing to say this and have no shame to say it in public, I wonder if she's said that to others. read more

Watched Milne Towing hook up and tow car out of a unmarked parking space at Pizza hut. Two other Milne tow trucks waited in same almost empty parking lot for someone else to park then tow. I found this super lame. Tow driver responded that he gets commissions to tow from there. What a racket read more

I should have wrote this a few weeks ago, but I travel a lot. My wife and I were in our RV far from home when we broke down. Thank gosh for Robbie and his expertise in towing! He was personable, kind and was able to get us to a friends house so we could get some assistance. I appreciate his experience and ability to handle what was for us a very stressful situation. My nervousness for our rig to make it down the interstate safely was quickly put to rest when Robbie got behind the wheel of his truck to get us where we needed to go. Highly recommend Milne thanks to their driver. read more

This tow truck was on the I-80 near Vacaville, California today at 4pm, weaving in and out of lanes with no regards to anyone else on the road. read more

The person I dealt with was completely inconsiderate, incompetent and unprofessional. The lady at the desk was mocking me, rude, and on her phone the entire time of the transaction. I will never use this company again I will never recommend this company. I hope this company goes bankrupt and burns to the ground. They are RUDE. they are ASSHOLES. they are EVIL PEOPLE. They laughed out loud at me and come to find out reading other reviews I'm not the first person they have treated like this. Unacceptable. read more

The place is full of crooks they took a maintenance man's car from a property where he was performing work on one of the units (offices request) the spots are not marked he was not in a handicap or red zone then charged 600$ when they picked it up less then 14hrs later horrible people they truly are the scum of reno towing read more

As a field supervisor for a security company I have to deal with a lot of towed vehicles and I would use Milne every time. The service i receive from Alexis and Dillon is superb, and would recommend them to anyone who found themselves needing a tow. Kudos Alexis and Dillon your rockstars in my book!!! read more

Racist as hell! Do not give your hard earned money to this company. The management is a joke and the employees are idiots! The manager told me I needed a police escort because they were threatened with legal action due to towing my disabled vets car from a handicap marked space, with handicap placard. read more

I was headed back to Carson City from Reno & about 2 miles past Mt. Rose, I wrecked. Wade, a tow truck driver happened to be on the road & saw me. It was snowing & he pulled behind me at an angle so I would not get hit. He waited for NHP with me, kept me calm and got me and my truck home to Carson in a snowstorm. I'm in awe at the kindness & good spirit. I can't thank him enough. read more

My car broke down and I called Milne Towing and they were fast and reasonable. I needed to get my car off the road and I called them and they arrived within 15 minutes. My driver was Freddie he was friendly, kind and efficient and showed great care for my car. Don't hesitate to give this great company a call ! read more

I needed my Jimmy towed from my house to a local shop. The driver was very professional, punctual and patient in answering all of my questions. Very reasonable pricing. Highly recommended. read more

If Zero stars can come exist I would definitely give this company zero stars. Melissa and all the other females that work in this office is a joke extremely rude and very unprofessional. No wonder why The Tow Truck Company has taken over most of their contracts. No wonder why they were cold calling all the Apartment Communities throughout Reno & Sparks trying to gain their business back. I was one of those calls. They were trying to charge Apartment Communities to tow vehicles that's when they lost a lot of business. They illegally towed my disabled vet brother in laws vehicle where he was parked in a designated handicap parking space. Not to mention had a handicap placard hanging from his rear view mirror. When I called down there for him, and informed Melissa who so was and that I had done business with them for years. She asked me if I loved Milne so much why did I give business to The Tow Truck Company. Why don't I call The Tow Truck Company. I guess she was clearly upset that I found a better company to do business with. A company that cares about their customers one that doesn't try to rob their customers. Stay away from this shady place call The Tow Truck Company for your towing needs. Lately when my brother in law went to pick up his vehicle one of the the gentleman I'm the towing yard called him a fucking prick because his alarm went off on his vehicle. This place is a joke and has morans working for them with no education clearly. read more

Excellent, efficient, and reliable every time. Use them or spend hours wishing you had. They are available 24 hrs a day and have a lot of resources for whatever situation you find yourself in. read more

Worst customer service ever! ! ! Called at 9 o'clock to get a tow truck.. Waited over 2hrs before calling back for an update to get a very rude employee to tell us that they wouldn't help...2 full hours waiting for them to be told they won't come out, wtf. Recommend NOT using them. Save yourself time and headache and call anybody else...anybody read more

I had a great experience with Milne. I am a commercial property manager and one of our shopping centers is in Reno, NV. We recently had an issue with a giant RV illegally parked on our property. Not only did Milne get rid of this RV but they went above and beyond to help get it removed fast and peacefully. I can't say enough great things about my experience with Sherri at Milne. She is a class act! read more

We had a tractor trailer issue yesterday and my Mobil mechanic suggested I call Milne. Robin And Jimmy came out and helped us out of a delicate situation. They were professional and took great attention to detail, not damaging anything and getting our truck back to the yard. Highly recommend. read more