Tried to make an appointment with a lady over the phone and she told me that if I want any sort of…read moregynecology testing done, I'd have to go to primary care... which makes no sense. I told them the website says there are available gynecologists that are "accepting new patients." She then told me I STILL can't make an appointment unless I've had an annual with them (I haven't). I then told her the testing is sorta urgent, and she told me to go to urgent care then. Jeez. It's like they don't want my money or my business and tried to do everything possible to steer me away from the office.

I have been going to this office for several years and have always found them helpful and easy to…read morework with. I go here for primary care and OB/GYN services in the same building. The St. Vincent online portal is easy to use and there is plenty of parking. The office is located in downtown Broad Ripple. Dr. Sood and everyone else I have interacted with there have always been kind, helpful and understanding, no matter if I have a health concern to discuss or need to reschedule an appointment. I get pretty anxious about doctor's appointments and very queasy/lightheaded with blood work, etc. and the techs have been so patient and nice and helped make me as comfortable and distracted as possible which makes a huge difference for me. I would recommend this office to anyone, and even though I haven't lived in Broad Ripple for a few years, I have continued to use them!

In my search for a new general physician, I was looking for a female doctor, near my location, and…read morethat would be a good fit for potentially a variety of doctors visits. Dr. Phillips was amazing in my first visit to her. I arrived early and was brought back to an exam room only a minute after sitting down in the waiting room! The service was so great, I had to finish filling out my initial paperwork at the end of my appointment. Dr. Phillips is extremely nice, very personable, and was a pleasure to speak with. It almost seemed like I had been going to her for years -- but it was my first appointment! The location is Broad Ripple is convenient and parking is hidden so it is not consumed by the craziness around Broad Ripple. The office staff was very helpful and extremely nice, I felt very welcome. I'm glad to know if I need a doctor I can turn to the St. Vincent Broad Ripple clinic and Dr. Phillips!

Dr. Phillips has an easy and comforting demeanor. I have only seen her a couple of times but she…read morewas very attentive at each visit. She also does Gyno visits so she is a one stop shop for us females! She seemed concerned about some bruising I had on my leg. She didnt brush it off, but dug into my family history to see if it could have been something serious. I had some testing done that ended up not being covered by insurance. Her staff worked very hard to get insurance to adjust the bill. In the end, after many many hours of hard work from her staff, and many many faxes later, I was able to get the bill dramatically reduced. I brought them flowers to show my gratitude. Its not every clinic that provides such quality of care! They all went the extra mile and that doesn't go unnoticed!

Finding a doctor and a dentist in a new city where you don't know anyone - this was probably the…read moreworst thing about my move to Indy. I had a persistent cough and figured after 3 weeks it was time to see a doctor. St. Vincent's is close to my house so I called and asked who was 1) female and 2) had the earliest availability. I received an appointment with Dr. Szewczyk (don't ask me how to pronounce it, I have no idea. I think it's Sedgewick). The experience was great. I wasn't kept waiting long, and I really liked her energy from the minute she walked in the room. Since I was a new patient, she went over my medical history, did a quick checkup, and wrote me a prescription for my cough. Then she asked me "Is there anything else I can help you with?" Now, that's not something I've ever heard from a doctor before!!! She also suggested some ways I could manage some of my issues with minor changes to what I was currently doing, rather than suggesting yet ANOTHER prescription. Very satisfied.

That was the easiest, quickest, and most pain free blood test I ever got. Blood test lab inside the…read moreCommunity Physicians Network at Broad Ripple has the best nurse to draw your blood samples. As you can see plenty of hand sanitizer is provided throughout the building and patients seat at least 6" apart. And you can reward yourself with Penn Station afterwards, as it is just next door to the business.

Dr.Fox is a good doctor. The practice is a joke! They suck money out of you when you have huge…read moredeductible! Their nurses may order tests knowing the tests are not accurate! Today I was really appalled when I had to argue with a nurse regarding my sons one more day stay at home! The nurse said my son could go to school next day!!! At doctors office he had no fever because he'd taken Tylenol prior to visit, we just arrived home and my son has 102 fever! How could a nurse argue with me? The location of this office is in poor,run down neighborhood. When you have an urgency to see a doctor, you can't!!

You will be directly insulted, ridiculed, and accused of hearsay by the staff. When proven wrong or…read moreshown their false accusations were delivered with ill-intent, they will only then provide you with a backhanded apology & compliment in hopes to save face. Seek elsewhere if you're truly seeking addiction help or therapy. Their integrity & accountability of actions do not exist.

I recently had my primary care doctor relocated and needed to obtain a new one. As I've recently…read morebeen in the IU health system due to a cancer diagnosis that needed their level of expertise, I decided it made sense to try to stay within the IU system. Dr. Boyce is located at the IU Health - Glendale practice in Glendale Town Center at 62nd and Keystone. It's a convenient location to my home and pretty accessible. The practice is located on the second floor of the office side of the center. If you need accessibility, as I do, I recommend parking in the accessible parking spots in front of Mattress Firm. Right next to Mattress Firm, there's a small retail spot that serves as a lobby and contains an elevator that will take you to the practice. Getting off the elevator, go right and you'll go right to it. The practice itself has automatic doors, a rare thing at Glendale Town Center but a nice touch here. I won't so much say that Dr. Boyce was referred to me. I am currently getting wound care and needed a primary care doctor to sign off on my plan. As the need was time sensitive (or it would interrupt my care), I basically requested a female physician and the staff at the wound care clinic got an appointment with the first available. I absolutely loved my previous primary care doctor and it was hard to switch and I went into this with some hesitation. Dr. Boyce only works Wednesday-Friday in the clinic. She's got privileges at IU Health - Methodist and IU - University hospitals. I liked that she came in with questions - I have a pretty complex history and I've had primary care physicians decline to follow me. My previous doctor also had an MPA - so there was a strong knowledge of the system that helped someone like me. Dr. Boyce doesn't have that and admitted a lack of experience with issues like going through ordering wheelchairs and wheelchair parts and other medical supplies. So, there will definitely be a learning curve for both of us. She specifically noted that I could reach out to her via the MyIUHealth system, a convenience I appreciate, and did a thorough exam. She expressed a couple of concerns. We discussed a couple of medications, though in the end didn't really go for anything at this point. We agreed that I would schedule every six months - I'd previously done quarterly, however, that was prior to obtaining a urologist that now addresses a lot of my concerns. The room I was in was definitely not ADA - this bothered me. There was, however, a cool bed that was lower to the ground than I am used to. The clinic also doesn't seem to have adaptive equipment - for example, they could not weigh me as a paraplegic/wheelchair user. This was a solid experience. Dr. Boyce and I agreed this situation would work and I scheduled a next appointment. I can also schedule things online.

I LOVE Dr. Reilly!! He is a no-nonsense Doctor that takes the time to discuss things with you and I…read morebelieve he truly cares for each of his patients. Wish I would have found him years ago! His nurse is just as good as he is. I actually enjoy going to see the Doctor, imagine that.

Where to even begin... I thought that I had major issues with IU Health when I used to go to them…read morefor PCP services and then I experienced the hell that is St. Vincent. With my insurance, I'm given a free annual preventative wellness exam. This means that anything that is preventative in nature (i.e. you don't have anything but want to prevent anything from happening; vaccinations, vitals, etc.) is all included and my insurance pays for 100% of it. With this in mind, I went ahead and scheduled an appointment for a PCP. Before I get into that hot mess, I'll include that they give you ONE NUMBER for literally everything. That one number is somehow supposed to get you to billing, your PCP office, scheduling an appointment, and anything else. Their phone system is horrible and insanely challenging to use. I scheduled an appointment for preventative care. During my appointment, my doctor advised I get some vaccinations even though I've already had them and also assumed my sexual orientation and personal life without asking any questions based on her assumption of my sexual orientation. She advised that I also get an HIV test, even though I expressed that I had the opposite issue. She also pressured me to get the flu shot when I told her that I didn't want one and made me feel bad about it. She advised that I go to the lab and get lab tests done for blood work (as per my request during the exam). She didn't tell me where it was, when I needed to go, what I was supposed to do, etc; I had to ask her everything. To make matters worse, I then get my bill and it's over 300x what I'm supposed to owe. I call my insurance and they acknowledge that they miscoded something so I called St. Vincent (somehow got to someone pressing random buttons on the call system). They told me everything was correct and that I was charged properly. I was annoyed, but I sucked it up and ate the cost. My PCP then referred me to a specialist within the network shortly after. I arrived and had to wait 45 minutes after my scheduled time. After waiting, I was then not even seen by the doctor, but rather a resident who was not even from this hospital. That stuff annoys me. I pay to see the doctor I schedule to see. Not only that, but I then get the bill and come to find out I've been incorrectly charged for something 3x more than what I owe. Again. I call the insurance, furious, and again, they tell me that they are going to directly call them and figure it out because they "need to get their act together." I also called St. Vincent to tell them. Finally, they admitted fault and that they incorrectly coded the specialist visit. I'm currently working on getting the preventative care appointment mess figured out. Regardless, I would never recommend coming to this network. Ever.

I've been a patient of the St. Vincent Primary Care Center for over ten (10) years and their…read moreservice as of the past year has been piss poor. I constantly have to fight with them concerning my prescriptions and my doctors appointments and the staff is incompetent, rude and just down right unprofessional. Don't trying calling. You NEVER get through and their website is nothing sort of a joke. I'm supposed to have seventy-two (72) hour turn-around on the website. REALLY. If I could afford better, I'd leave in a heartbeat. I am placing them on the news and they need to be investigated. I even had the heads of the hospital and the program get involved. This is ridiculous. Even the insurance companies have a hard time getting in contact with SVPCC.

Having had a recent leg injury that led me into several sessions of wound care and physical…read moretherapy, I knew that it was time for me to take seriously my need to locate another primary care physician. After a false start visit with an IU Health physician I was referred to by the clinic, I decided that this was the perfect opportunity for me to explore my curiosity with Franciscan Health. I've always heard positive things about Franciscan Health and as someone with a ministry background, though not Catholic, I thought this type of setting might be a healing environment for me and my hope was to find a physician with whom I could build a trusting relationship so that I could avoid my usual avoidance of healthcare. Dr. Willfond is actually employed by the Franciscan Health organization and only recently joined the Cityway practice. Prior to this, I believe she was in a practice near County Line Road on the Marion/Johnson County border. As a sexual assault survivor, I will admit that whenever possible I try to use female providers, though it's certainly not always possible. For primary care, however, it was certainly my hope to find someone either close to my home or close to my work. The Cityway offices are right next to the Irsay YMCA just south of downtown. I work a little over a mile away. The building houses several Franciscan clinics including a lab, sports medicine, massage, radiology and others. The primary care offices are on the first floor. I'd considered one other Franciscan physician, but I got immediately turned off when the first words out of their mouths was "the doctor doesn't prescribe pain medication." Fortunately, I didn't have that experience with Dr. Willfond's office and that's definitely the last thing on my mind. While she's relatively new to this location, she did bring some patients with her and she did have about a 5-week wait for an initial appointment. As I had some urgency due to the leg injury, I definitely attempted to get in more quickly and actually was contacted and was able to get in 11 days earlier than my original appointment after a cancellation. I was impressed that they not only took note of my need, but they did the follow-up. The building does have paid parking, which is validated, but if you have mobility issues while driving you should know that you'll have to grab your parking ticket on the way in and you'll have to insert your ticket and validation on the way out. However, I found it worked seamlessly. There's several accessible parking spots up front and they are ADA compliant. The entryway includes automatic doors as this is a relatively new complex. As you enter the clearly marked clinic entrance, the reception desk is on the right and there's a couple small waiting areas. I was impressed with the intake call and they also called and did pre-registration that saved me, as a slightly spastic paraplegic, from having to write on those small forms the day of the appointment. I received a short video to watch prior to my appointment that basically explained what to expect and how to be prepared. I was taken to my room on time, or at least within five minutes of on time. The room was a bit small and not quite what I'd prefer to see in terms of wheelchair access. If I'd needed to get on the table, that would have been challenging, but it seemed both the nurse and Dr. Willfond adapted well. The rooms are bright and cheery, only minimally decorated and, of course, they have the Franciscan identifiers (a cross) above the door of each room. I don't know if Dr. Willfond had read my record in advance, but she was clearly informed and that gave both of us a good place to start from. As I specifically mentioned my leg concerns, I was impressed that she assertively wanted to see the leg as wrapped by my physical therapist. While the office isn't as well equipped with wrapping supplies, she made sure to re-wrap it and offered understandable clinical opinions and recommendations. Dr. Willfond listened thoroughly and even offered me sort of a "last chance" mention any other concerns. While primary care visits are always tight, I never felt rushed. In fact, handling the wrap was more involved than she expected but she followed through and addressed my concerns. It is my hope that she'll grow into a "safe" place for me to be authentic about my health and my disability while allowing someone to watch for health and skin issues. She was intelligent, informed, kind and felt safe but not in an artificial way. The nurse, as well, was absolutely top notch. If you need labs done, they have a walk-in lab on the second floor. This appointment was exactly what I'd hoped for and I was relieved that Dr. Willfond agreed to be my primary care physician.

Dr. Willfond is super professional and knowledgeable. She is up to date on all the screening…read moreprotocols and told me not only her recommendations but also her reasoning behind them. She runs on time and is available via computer or phone for prescription refills and appointments. Highly recommend!

Wonderful family physician I've been going to him since I was a teenager. Great bedside manner…read moreprofessional and helpful. Their office has great hours and Saturday appointments available as well. Located conveniently on the northeast side as well.