I went here for a shoe repair. Not only was the repair botched with very poor craftsmanship (chunks missing from the footbed, glue everywhere, shoe polish sloppily thrown onto the shoe - including on top of the buckle, but not underneath), but also the shoes were "fixed" without permission when I went to pick them up a second time. The leather and cork were SANDED down unevenly, scratched, and actually ripped in an attempt to hastily try to repair the first terrible repair job.
I was then screamed at and told I was a "perfectionist who will never be happy" when I expressed disappointment in the poor repair. I was the only customer in store and had three adult employees screaming in my face who I had to ask twice to please stop yelling. Never once received an understanding or apologetic tone from the manager. Instead she actually laughed when I said I wanted my shoes fixed correctly or replaced. I was also told I was trying to "con them" for wanting a job well done. Extremely unprofessional, unfriendly, and frankly unskilled staff.
I didn't expect my shoes to look brand new again but I did expect and SHOULD expect for them to be repaired well.
Shop small. Shop local. But do not shop here. read more
