This group's front office is one of the rudest we've ever encountered. We can't believe that they…read moreare in the business of patient care. The entire front desk staff needs to be fired and replaced with people who know how to talk professionally and with respect to their patients. If not for the great doctors in this practice, we'd be long gone and would never return to this practice. The front desk is completely unhelpful and simply unbelievably rude. They are arrogant because they know that their patients are heart patients and cannot switch that easily to other cardiologists, so the front office thinks they can talk in any manner to their patients whether it be on the phone or in-person. Trying to get the staff to call in prescription medication to our pharmacy is a nightmare in and of itself and the office staff simply don't care. Unbelievably poor interpersonal skills!

Your only as strong as your weakest link.... good doctors but broken communication between staff,…read moredoctors and patients. Phones are not answered, records are not updated and scripts not taken care of.

Dr. Hernandez treated my 15-year-old daughter for POTS. He is thorough, ethical, and goes above…read moreand beyond for his patients. We had a stellar experience, and I recommend this practice to everyone any chance I have.

i don't know if the two prior reviews are legitimate written by paid people, friends' or family…read more but i do know i jumped through all the hoops Hernandez told me to do. office visits, wrapping, circ Last office visitaids at my7 own expense as they are not covered by insurance. Last office visit he told me, in my daughters presence, that he would not see me again in his office and was ordering the leg pumps. Guess what! he did not order the pumps. THIS IS A GOOD PLACE TO AVOID!!!

Don't go here, everyone is rude. You can be in throbbing pain and they won't see you. Horrible…read morepeople

Dr.Silver made my mom's condition worse and just didn't care. I believe he treated her without…read moreconscience, because of her age. My sisters accepted his treatment because Beaumont assigned my mom to his care. I wanted to dump him immediately after meeting him. He performed vascular surgery on her foot, which she ended up losing immediately thereafter... and that began her decline. He definitely did not do all he could, in my opinion. He didn't even take the time to follow up with her in the hospital. He sent his nurse who could not answer any questions. Why would he send someone to follow up with my mom who was more incompetent than himself? He did not give my mom a second thought. He was incompetent and egotistical.

You may not remember because my visit was seven years ago and you're just reacting to it now. The…read morepricing structure may be unusual because originally I used a Groupon when you used to be called Nuimage and then I had to add additional money because the results were unsatisfactory. I made sure to say that I was unhappy with my results and nothing was done to rectify the situation.

The best place. Dr. D is very honest. Everyone who works there is very friendly and makes you feel…read morecomfortable!

I was having a good experience coming in here for Dermatology or Family Medicine, but recently'…read moreI've hit the "final straw". Booking an appointment with any Dr. here is close to impossible. Recently I had an appointment that I was no longer able to make and needed to re-schedule it. There was NO availability with any of the doctor's in that department for the next three months, and they only get schedules three months at a time, so I was told I couldn't reschedule. It's ridiculous in my opinion because any time I need a follow up after an appointment, I am able to get an appointment the follow month with plenty of times to choose from. I went around and around on the phone trying to understand why the system is set up like that but kept getting reverted back to "that's just how it is and there are no appointments available". The cost here for routine appointments is really high with insurance too here, so maybe this is a blessing for me to take my business elsewhere. Other places I'm not nickled and dimed for just sitting in the waiting room. This location needs to step it up and either 1. high more Dr.'s for the different department or 2. Stop accepting new patients for a while because it's clogging the system for pre-existing people that have emergencies pop up and need appointments or re-schedules.

Cannot say enough good things about Henry Ford and the Troy location. I have only come to Troy for…read moreprimary care, but every visit has been five star. Booking is easy through MyChart, the doctors are fabulous (Dr. Tumbarella is AMAZING), and I couldn't be happier with the care I am receiving. I know that health care is personal and the degree to which we are satisfied depends on our response to care (a kind way of saying some people aren't happy no matter what), but I've never gotten less than 100% from every member of the Henry Ford Troy team. Highly Recommended.

My son and I both use this location, great doctors. Appointments are usually kept within 15…read moreminutes and we've been in and out pretty fast every time. Med spa is top notch for skin care and lasers, highly Recommend!

Worst experience I have ever had in a doctor's office. I came in for severe acne and to have a…read moreprovider monitor my HPV. I waited nearly an hour for the doctor to come in and could hear him talking and laughing outside the door. After looking at my back once, Dr. Buatti told the assistant to prescribe different medications I said didn't work for me. He continued talking over me, glaring, and in the end prescribing things I again, told him did not work. But worst of all, their sign in questions had no where for me to tell them I am transgender, and I believe I was targeted for this. I put female on the intake form because I'd be asking them to look. Both the assistant and Dr. Buatti seemed amused and condescending when they asked why I put that. When we talked about my HPV, after the assistant told me I could leave my underwear on, he stayed in the room watching me when he told me to take them off. This was extremely uncomfortable and I had to ask for privacy. When they came back in, he used the cryo gun across the entire surface of my privates. It was not targeted to actual lesions, it was freezing the entire area. I was in a significant amount of pain for a week and later saw burn marks. I left humiliated and disgusted. No further treatment was offered. Extremely unprofessional and I have warned against this place to anyone looking for a dermatologist.

Usually I will go and do sclero once and sometimes twice per year here. My most recent visit I was…read morefinally intent on looking at the back of my calf which had a bulging vein for some time. I had been trying to ignore it but often times the leg would ache if I sat for extended periods of time. A long, unpleasant, dull pain. So other than feeling self-conscious during the summer and not feeling very good about how my legs looked the pain was a growing issue for me. We discussed the EVLA option and I felt comfortable with Doctor's care. This varicose vein procedure didn't require any kind of surgery (maybe it's newer). The whole visit took about an hour but the treatment was rather quick (about 20 or so minutes). The initial couple weeks after were relatively regular weeks, as they are described in all the EVLA/ EVLT brochures: Bruising, some discomfort (but tolerable), etc. Eventually all the pain went by the wayside and all the bruising is gone.. the stockings too. Bulge removed. Things are good.

Dr. D is a wonderful Doctor, in my opinion has a great bedside manner. He conveyed all information…read morevery clearly that I wanted to know about my treatment. I felt very comfortable going into the procedure and everything went smoothly. Excellent care, excellent team. Update: summer is coming to a close and legs feel and look great.

lazy unconcerned office staff with the attitude of they're doing you a favor instead of working for…read moreyou I love my doctor, sadly she transferred to this horrible office. since then I've had nothing but problems. The app doesn't work. They "don't process refill requests from pharmacies". You can't request refills online because of the broken app and the front desk doesn't care about patients, the receptionists are rude, dismissive and accusatory. I had a physical in March. I assumed that my doctor just refilled all my meds then but she didn't. I needed one today so I called to get that handled because Troy Internal Medicine wasn't responding to the pharmacy. After a 20 minute wait a receptionist finally answered and was completely disinterested in anything I had to say. She was rude and dismissive, for no reason. She also didn't pay attention to what I was saying and got the name of the medication wrong. ( I found this out hours later ) A couple of hours go by and I call the pharmacy, Troy Internal Medicine called in every medication OTHER THAN THE ONE I NEED. I called the doctor's office back ( another long wait ), got a different receptionist and she informed me that the medication I needed came up on something called MAPS as being filled in March. I told her that it was last filled in January, read it from my bottle and she all but accused me of drug seeking. I was totally confused because the medication I needed isn't even a controlled substance in any sort of MAPS sense and I've been taking it for decades. she assured me that she would discuss it with my doctor. I call the pharmacy, they confirm that I didn't have it filled in March and ask the doctors office to call them, I call the doctors office and after another 20 minute wait I ask them to call the pharmacy. I wait another hour and call the pharmacy, of course they never received a call from Troy IM. This time the pharmacist answered and he said "they are confusing the medications, they think you are asking for drug A, which was refilled in March, ( and I've taken 2 of ) not drug B which was last refilled in January and isn't a MAPS drug so they flagged you as drug seeking for the wrong medication. FLAGGED ME AS DRUG SEEEKING???? what??? All because ONE receptionist didn't want to bother listening to what I was saying. She shouldn't be working with people and she definitely shouldn't be working with patients at a doctor's office. Bottom line: avoid this doctor's office. the ratings are in the toilet for a reason.

I have been a patient of Dr Carlin's for many years. I find her to be extremely thorough and very…read moreknowledgeable when I have a new issue. I trust her implicitly.